Update - We have received notice that USPS was unable to pickup orders due to Winter Storm Toby. We apologize for any inconvenience this may cause and hope to resume normal operations in Lancaster by tomorrow.
Mar 21, 15:51 PDT
Identified - Due to Winter Storm Toby, we have received notice from FedEx and UPS that they will not be picking up packages ready to ship today from our Lancaster facilities. If additional carriers are unable to pickup, we will update this post accordingly. We apologize for any inconvenience this may cause.
Mar 21, 13:13 PDT
Monitoring - We have reimported the impacted orders into our platform. These orders will begin to ship today and tomorrow. Once again, we apologize for any inconvenience this may have caused.
Mar 20, 08:26 PDT
Update - We have identified the root cause of the issue. The problem is due to one of our internal databases falling behind in storing the most up to date information for orders activity and stock transactions.
While restoring the information in the dashboard for the orders impacted by this, we discovered that there were some orders that didn’t completely import into the platform. We have identified the ones impacted by this and are working on reimporting them. We apologize for any inconvenience this may cause.
Mar 17, 18:56 PDT
Identified - We have discovered an issue where the platform is not reflecting order changes that took place between 2:10 PM PST and 3:30 PM PST. Additionally, the dashboard is not reflecting new orders imported, inventory changes, and changes to the status of orders after 2:10 PM PST. We are currently working on getting the platform to reflect the information during this time period and will provide an update once it is restored.
Mar 15, 19:31 PDT
This incident has been resolved.
Mar 20, 08:44 PDT
On Tuesday, March 13, 2018 and Thursday, March 15, 2018 our data centers will begin performing maintenance around 6:00 PM PST on both days. The maintenance scheduled for March 13th will only impact our Beta environment and we expect the down time to be no more then five to ten minutes. As a precaution, we will also be switching over to our backup systems on March 14th in order to prepare for the Production maintenance being performed on March 15th. During this time, you may experience a very brief moment where the Shipwire platform being unavailable or our response times being slower then usual. Once all maintenance has been completed on March 15th, we will move back to using our main systems instead of backup systems.
We apologize for any inconvenience this may cause and will be closely monitoring platform operations during this time. For any questions or concerns, please contact email@example.com
Mar 9, 19:16 PST