Platform Status
All Systems Operational
Merchant portal Operational
API Operational
Fulfillment Operational
Inventory Operational
Rating Operational
Tracking Operational
Warehouses Operational
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Tin Shui Wai, HKG Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Carriers Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
FedEx Operational
UPS Operational
USPS Operational
Canada Post Operational
Purolator Operational
GTS (Netherlands) Operational
Hermes Operational
Parcel Force Operational
Royal Mail Operational
TNT Operational
Australia Post Operational
StarTrack Operational
Toll Operational
Hong Kong Post Operational
Yunda Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Jul 22, 2017

No incidents reported today.

Jul 21, 2017

No incidents reported.

Jul 20, 2017
Resolved - All of the impacted orders will ship out by end of day, July 20, 2017.
Jul 20, 11:18 PDT
Identified - An order transmission error has caused 342 orders at the New Lenox, IL warehouse not to ship out as scheduled on July 18, 2017. We are working on updating these orders so they ship out tomorrow, July, 20, 2017.
Jul 19, 14:16 PDT
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - All impacted orders now have USPS tracking numbers.
Jul 14, 15:05 PDT
Identified - Some orders that shipped out of the New Lenox, IL warehouse via USPS on July 11th, 2017 do not have tracking numbers posted on the Shipwire platform.
We have identified the issue at hand and are working on getting the tracking numbers to fill in for these orders on platform.
Jul 13, 19:02 PDT
Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017
Resolved - This incident has been resolved.
Jul 10, 13:44 PDT
Monitoring - An undetected issue with our Salesforce e-mail gateway delayed the delivery of messages bound for our Sales and Customer Success teams between Saturday July 8th and the morning of July 10th, Pacific time.

The issue has been resolved and e-mails are now processing normally.
Jul 10, 10:54 PDT
Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.