Platform Status
Monitoring - All major carriers are suspending service to the U.S. Virgin Islands and Puerto Rico as a result of the damage caused by Hurricane Maria. At this time, there is no estimate on when service will resume.
Sep 21, 13:44 PDT
Update - Carriers are now providing normal pickup and delivery services in Florida and other states impacted by Irma. A few exceptions remain in Florida for areas that are without power or not safely accessible.
Sep 19, 17:17 PDT
Update - Carriers have suspended operations for the majority of areas in the Caribbean Islands, Florida, coastal Georgia and South Carolina. Depending on the severity of impact in the regions, carriers will continue operations with delays expected in the areas that are accessible.
Sep 11, 15:55 PDT
Monitoring - USPS has suspended operations in Puerto Rico, the Virgin Islands, and southern Florida due to Hurricane Irma. Other carriers, including FedEx, DHL, and UPS, are still monitoring potential impact, but may announce service interruptions soon.
Sep 6, 14:14 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Tin Shui Wai, HKG   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 25, 2017
Resolved - All impacted orders shipped by September 23, 2017.
Sep 25, 09:27 PDT
Identified - 400 orders that were placed on September 17, 2017 missed shipping SLA because they were not shipped out of the New Lenox, IL warehouse on September 18, 2017. We have found the root cause of this issue and are working to get these orders shipped as soon as possible.
Sep 20, 18:06 PDT
Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 19, 2017
Resolved - Carrier pickup and delivery operations have resumed in Georgia, South Carolina, and Texas following the flooding caused by the recent hurricanes.
Sep 19, 17:16 PDT
Update - The remnants of Hurricane Harvey have caused hazardous conditions in Texas and Louisiana. Although contingency plans are in place and pickup/delivery operations have resumed, some service delays and disruptions can be anticipated for inbound and outbound shipments in both states. All carriers have committed to providing service to the best of their ability in areas that can be safely accessed.
Sep 11, 15:40 PDT
Monitoring - Damage due to Hurricane Harvey is preventing carriers from delivering to impacted areas of Texas and Louisiana. Service interruptions may last as long as several weeks.
Aug 30, 15:23 PDT
Fedex shipments marked as shipped on September 12, 2017 out of the Redlands, CA warehouse were not properly tendered to Fedex. These shipments were not picked up by Fedex until September 18, 2017, and as a result will miss delivery dates.
Sep 19, 12:55 PDT
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.