Platform Status
Monitoring - Wildfires in N. California have halted postal operations in nearby areas. Delivery is being attempted where it is safe for both customers and employees.
Oct 16, 14:59 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Tin Shui Wai, HKG   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Oct 17, 2017

No incidents reported today.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - Our maintenance has been completed and all systems are operational.
Oct 13, 21:41 PDT
Update - Maintenance is expected to be completed by 8:15 PT on October 13, 2017 .  We will resolve this post once all systems are updated.
Oct 12, 17:19 PDT
Monitoring - We have scheduled system maintenance planned for Friday, October 13, 2017 at 8 p.m. PT. Shipwire's APIs and platform will face minimal interruption, but please plan accordingly.
Oct 12, 15:13 PDT
Resolved - Carriers are now conducting standard daily operations in the south central and southeastern regions of the U.S., and most areas of the U.S. Virgin Islands and Puerto Rico recently affected by Hurricanes Maria, Irma, and Harvey. Previous hazardous conditions across the areas have subsided, and carriers are now back to standard daily operations.
Note that some isolated areas in the U.S. Virgin Islands and Puerto Rico remain inaccessible because of local conditions.
Oct 13, 17:40 PDT
Monitoring - All major carriers are suspending service to the U.S. Virgin Islands and Puerto Rico as a result of the damage caused by Hurricane Maria. At this time, there is no estimate on when service will resume.
Sep 21, 13:44 PDT
Resolved - Carriers are now conducting standard daily operations in the south central and southeastern regions of the U.S., and most areas of the U.S. Virgin Islands and Puerto Rico recently affected by Hurricanes Maria, Irma, and Harvey. Previous hazardous conditions across the areas have subsided, and carriers are now back to standard daily operations.
Note that some isolated areas in the U.S. Virgin Islands and Puerto Rico remain inaccessible because of local conditions.
Oct 13, 17:39 PDT
Update - Carriers are now providing normal pickup and delivery services in Florida and other states impacted by Irma. A few exceptions remain in Florida for areas that are without power or not safely accessible.
Sep 19, 17:17 PDT
Update - Carriers have suspended operations for the majority of areas in the Caribbean Islands, Florida, coastal Georgia and South Carolina. Depending on the severity of impact in the regions, carriers will continue operations with delays expected in the areas that are accessible.
Sep 11, 15:55 PDT
Monitoring - USPS has suspended operations in Puerto Rico, the Virgin Islands, and southern Florida due to Hurricane Irma. Other carriers, including FedEx, DHL, and UPS, are still monitoring potential impact, but may announce service interruptions soon.
Sep 6, 14:14 PDT
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017
Resolved - This incident has been resolved.
Oct 6, 22:26 PDT
Monitoring - We have implemented a fix to address the false hold being applied to orders with Virtual Kits or Bundles. We apologize for any inconvenience this may have caused.
Oct 5, 22:34 PDT
Investigating - Some orders coming into the Shipwire platform via API or Cart connections that include Virtual Kits or Bundles SKUs are going on hold due to the SKU not being recognized.
Oct 5, 19:08 PDT
Resolved - This incident has been resolved.
Oct 6, 22:25 PDT
Monitoring - We have implemented a fix to address the issue of Inventory Status page not displaying all the information for SKUs on some accounts. We apologize for any inconvenience this may have caused
Oct 5, 22:36 PDT
Investigating - We are currently investigating into an issue where some accounts cannot see all information for SKUs on the Inventory Status page under the dashboard.
Oct 5, 19:02 PDT
Oct 4, 2017

No incidents reported.

Oct 3, 2017

No incidents reported.