Platform Status
Identified - In our Shenzhen, China warehouse (previously our Tin Shui Wai, HKG warehouse) following the move we are experiencing the following delays:

Outbound: Outbound service delays related to DHL Express and Fedex expected until May 7, 2018 affecting select shipments. We have developed a solution internally to resolve these issues and will be deploying and testing that solution in the coming days.

Inbound: From an inbound perspective, any move related delays impacted select merchants we will provide a status update on a case by case basis.
May 3, 10:49 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Beta   Operational
Dashboard   Operational
Merchant Application   Operational
Search   Operational
www.shipwire.com   Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Shenzhen, CHN   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Response Time
Fetching
Past Incidents
May 26, 2018

No incidents reported today.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018
Resolved - This incident has been resolved.
May 14, 15:46 PDT
Monitoring - Beginning on Saturday, May 12th at 2:00 PM PST until Saturday, May 12th at 10:00 PM PST we will performing maintenance on our Warehouse Management System (WMS). During this time, there will be a delay in orders being dropped from the Shipwire Platform to the WMS. Once the scheduled maintenance is complete we do not anticipate any delays. This will impact the following warehouse locations: Mira Loma, CA, Carrollton, TX, Carol Stream, IL, Millington, TN, Jonestown, PA, Mississauga, CAN and Richmond, CAN.

If you have any questions, please email customercare@ingrammicrocommerce.com.
May 11, 15:31 PDT
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.