Platform Status
Identified - The Shenzhen warehouse is currently experiencing connectivity issues, which began Friday, June 8th. We are still experiencing service interruptions with intermittent system down times and slow system response times. This is causing some delays in outbound shipments for select customers. We will provide updates here once this issue has been resolved, and if you have any questions about impacted shipments email customercare@ingrammicroservices.com.
Jun 11, 14:52 PDT
Identified - In our Shenzhen, China warehouse (previously our Tin Shui Wai, HKG warehouse) following the move we are experiencing the following delays:

Outbound: Outbound service delays related to DHL Express and Fedex expected until May 7, 2018 affecting select shipments. We have developed a solution internally to resolve these issues and will be deploying and testing that solution in the coming days.

Inbound: From an inbound perspective, any move related delays impacted select merchants we will provide a status update on a case by case basis.
May 3, 10:49 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Beta   Operational
Dashboard   Operational
Merchant Application   Operational
Search   Operational
www.shipwire.com   Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Shenzhen, CHN   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Response Time
Fetching
Past Incidents
Jul 16, 2018

No incidents reported today.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - The issue has been confirmed as resolved. Once again, we apologize for any inconvenience this may have caused
Jul 13, 20:15 PDT
Identified - Today 7/11, between 14:00 PDT to 15:00 PDT, we discovered an issue where some merchants with orders ready to be fulfilled by the Shipwire platform were not imported from their shopping carts.

We have identified the issue and we will reimport any orders that may have been impacted by it. We will continue to monitor order flow and apologize for any inconvenience this may have caused.
Jul 11, 21:21 PDT
Jul 12, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018
Resolved - The system maintenance has been successfully completed. All systems are operating normally.
Jul 9, 08:15 PDT
Identified - Starting Friday July 6th at 2:00PM PDT and ending Sunday July 8th at 5:00PM PDT, Ingram Micro will be performing planned service maintenance at the Shenzhen warehouse. EDI communication with the Warehouse will stop during this time. We will post here once this issue has been resolved, and if you have any questions about impacted orders, please email customercare@ingrammicroservices.com.
Jul 5, 22:22 PDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 4, 2018
Resolved - The system maintenance has been successfully completed. All systems are operating normally.
Jul 4, 00:37 PDT
Identified - On Tuesday, July 3rd 2018 at 11:00 PM PST, we will be performing maintenance on our system. During this time, you may experience the Shipwire platform being unavailable or our response times being slower than usual. We expect downtime to only be for 1 – 2 minutes during this maintenance window.
We apologize for any inconvenience this may cause and will be closely monitoring platform operations during this time. For any questions or concerns, please contact customercare@ingrammicrocommerce.com
Jun 27, 18:07 PDT
Jul 3, 2018
Resolved - Lancaster warehouse has caught up and back to normal business operations.
Jul 3, 11:43 PDT
Monitoring - Power was restored at 5:25 PM EST. Due to the power outage, there will be some carryover into Tuesday so we will see a one day delay on some shipping orders.
Jul 2, 14:52 PDT
Investigating - The Lancaster warehouse is currently experiencing a power outage. We will post here once this issue has been resolved, and if you have any questions email customercare@ingrammicroservices.com.
Jul 2, 11:27 PDT