Platform Status
All Systems Operational
Merchant portal Operational
API Operational
Fulfillment Operational
Inventory Operational
Rating Operational
Tracking Operational
Warehouses Operational
Bloomington, CA Operational
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Tin Shui Wai, HKG Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Carriers Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
FedEx Operational
UPS Operational
USPS Operational
Canada Post Operational
Purolator Operational
GTS (Netherlands) Operational
Hermes Operational
Parcel Force Operational
Royal Mail Operational
TNT Operational
Australia Post Operational
StarTrack Operational
Toll Operational
Hong Kong Post Operational
Yunda Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Jun 25, 2017

No incidents reported today.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017
Resolved - The download link for ASN/Receiving labels is now working again. We expect no further issues moving forward.
Jun 20, 15:14 PDT
Identified - Our team has uncovered that the download link for ASN/Receiving labels are currently broken. This was a result of a recent change in our content management system. We are currently working on fixing these links as soon as possible. Please stay tuned for further updates.
Jun 20, 12:29 PDT
Jun 19, 2017

Our Redlands, CA warehouse has experienced a temporary internet outage that has caused our warehouse management system to go offline for a few hours. Due to these circumstances, some same-day shipment orders have been delayed. We are currently working on processing as many of these orders as possible. Please stay tuned for further updates.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
Resolved - Our team has caught up on processing the delayed orders and expect no further issues moving forward.
Jun 15, 15:23 PDT
Monitoring - Our team has caught up on a majority of the delayed orders today with only 2 left scheduled to ship tomorrow. We expect no further issues moving forward.
Jun 14, 16:34 PDT
Identified - Our Eastern Creek, AUS fulfillment center saw an unexpected spike in order volume today. Because of this, we have missed the July 13th (6/13) shipping window service level agreement for about 30 merchants and their orders. We will be promptly sending those orders out for tomorrow, July 14th (6/14).
Jun 13, 15:52 PDT
Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.