UPS Label Generation Blackout

Incident Report for Shipwire, A CEVA Logistics Company

Resolved

We have fixed the authentication issue between our account and UPS. Backlog label generation for Shipwire Anywhere locations as well as Third Party Carrier (TPC) label generation are now processing. We will continue to monitor this over the next few days.

Posted Jan 27, 2017 - 15:09 PST

Identified

An authentication issue between our account and UPS has caused us to be temporarily put on a hold status. This hold has impacted label generation for Shipwire Anywhere locations as well as Third Party Carrier (TPC) label generation. We have escalated this issue to the appropriate department within our organization and are currently working on getting our account restored with UPS.

Posted Jan 26, 2017 - 17:31 PST