Platform Status
Identified - Due to contractual difficulties with the carrier, Toll services have been disabled from the Shipwire Platform for orders originating from our Eastern Creek, Australia facility. Our local teams are currently working with Toll and other local carriers for a solution. Thank you for your patience on this topic.
Sep 29, 2022 - 22:09 PDT
Monitoring - Please be advised that many carrier services will be temporarily suspended and/or limited in southern Florida. This includes:

FedEx Ground: limited services
FedEx Express: All Overnight, Express, and 3-day services
UPS: All Parcel Services
UPSMI, Pitney, and USPS: All services.

Sep 28, 2022 - 15:47 PDT
Update - As of Sept 28 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Belarus (new)
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (9/28/2022):

New Zealand - Priority Mail International

Sep 28, 2022 - 09:17 PDT
Update - As of July 7 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand ( 7/7 updates: Priority Mail International only)
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (7/7/2022):

Australia - Priority Mail International
China - Priority Mail International
New Zealand - Priority Mail Express International, First Class Mail International

Jul 07, 2022 - 14:09 PDT
Update - As of May 17, 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Australia
Bhutan
Brunei
Chad
China ( new add as of 5/17/22 , Priority Mail International only)
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

May 17, 2022 - 15:31 PDT
Update - As of March 15, 2022,
the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.


Russia (new add 3/15/22)
Afghanistan
Australia
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen



Remove (3/15/22):
Central African Republic
Liberia
Mayotte
Sierra Leone
French Guiana
Guadeloupe
Martinique
Reunion (Bourbon)
Saint Pierre and Miquelon


If you have any questions, please contact customercare@ingrammicroservices.com.

Mar 21, 2022 - 09:26 PDT
Update - As of February 11, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen


Remove (2/11/22):
Hong Kong
Tajikistan


If you have any questions, please contact customercare@ingrammicroservices.com.

Feb 17, 2022 - 11:49 PST
Update - As of January 14, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Hong Kong ( new added on 1/14/22)
Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Jan 13, 2022 - 09:02 PST
Update - As of December 10, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Solomon Islands ( new add on 12/10/21)
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Dec 27, 2021 - 09:41 PST
Update - As of November 2, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Nov 10, 2021 - 15:53 PST
Update - We are continuing to monitor for any further issues.
Nov 10, 2021 - 15:48 PST
Update - Effective October 22, 2021, the Postal Service will suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:
Sudan

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 21, 2021 - 10:41 PDT
Update - We are continuing to monitor for any further issues.
Oct 06, 2021 - 14:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 01, 2021 - 09:51 PDT
Investigating - USPS is temporarily disabling international mail acceptance for certain destinations due to impacts related to COVID-19 pandemic and other unrelated service disruptions.

These services disruptions affect Priority Mail Express International (PMEI), Priority Mail International (PMI), First Class Mail International (FCMI), First Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL) and M-Bag items.

Australia’s service disruption affects Priority Mail International (PMI), First Class Package International Service (FCPIS), Commercial ePacket (CeP), International Priority Airmail (IPA) packets and International Surface Air Lift (ISLA) packets only.

The following locations are suspended due to unavailability of transportation until further notice:

Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 01, 2021 - 09:51 PDT
Monitoring - Please be advised that our Waalwijk, Netherlands warehouse cannot accept any more inbound deliveries until after September 5th due to space constraints. Please reschedule all inbound deliveries for after September 5th for when we will have access to a storage extension.
Aug 24, 2022 - 09:16 PDT
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
Toll Operational
UPS Operational
USPS Operational
Yodel Operational
90 days ago
100.0 % uptime
Today
ABM Operational
90 days ago
100.0 % uptime
Today
SF Express Operational
90 days ago
100.0 % uptime
Today
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Waalwijk, NLD Operational
90 days ago
100.0 % uptime
Today
Reno, NV Operational
90 days ago
100.0 % uptime
Today
Rialto, CA Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
Shipwire Shopify App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
System Response Time
Fetching
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

Unresolved incident: Toll Carrier Disabled from Eastern Creek, Australia Facility.

Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 09:36 PDT
Identified - Please be advised that we are experiencing fulfillment delays at many of our fulfillment centers due to COVID-19 related impacts on labor forces. Our top priority is the health and safety of our associates and our efforts remain committed to servicing your business to the best of our ability.
Jan 7, 13:54 PST
Resolved - This incident has been resolved.
Sep 28, 09:36 PDT
Monitoring - Please be advised that Hongkong Post International e-Express service is on hold until further notice for shipments destined for Australian addresses. Hong Kong Post Int'l registered mail service continues to be an option for these shipments.
Aug 26, 10:24 PDT
Resolved - This incident has been resolved.
Sep 28, 09:35 PDT
Update - We are continuing to monitor for any further issues.
Jun 1, 10:36 PDT
Monitoring - March 4, 2022

We are disabling shipments to Ukraine, Russia and Belarus from all region due to carriers are currently suspending services there.
Will resume until further notice.

Mar 22, 14:02 PDT
Resolved - This incident has been resolved.
Sep 28, 08:40 PDT
Monitoring - Please be advised that Royal Mail and Parcelforce carriers will be on strike on August 26th and August 31st. No deliveries will be made on those two days.
Aug 23, 09:13 PDT
Resolved - This incident has been resolved.
Sep 28, 08:15 PDT
Update - ** Update on correct dates:

In observance of Her Majesty Queen Elizabeth II’s State Funeral, our UK and Australia facilities will be closed on the following dates:

Daventry and Laughton Lewes, United Kingdom - September 19, 2022
Eastern Creek, Australia - September 22, 2022

Sep 13, 15:25 PDT
Identified - In observance of Her Majesty Queen Elizabeth II’s State Funeral, our UK and Australia facilities will be closed on the following dates:

Daventry and Laughton Lewes, United Kingdom - September 19, 2022
Eastern Creek, Australia - September 22, 2022

Sep 13, 09:11 PDT
Resolved - Please be advised that Toll has started collections again from the Easter Creek, Australia warehouse and the carrier has been re-enabled in the Shipwire Platform.
Sep 28, 08:14 PDT
Identified - Toll services have been temporarily disabled from Shipwire Platform for orders originating from our Eastern Creek, Australia facility due to technical difficulties.
Sep 26, 07:12 PDT
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Resolved - Resolved.
Sep 21, 10:00 PDT
Identified - Please be advised that orders going out of the Eastern Creek, Australia facility on Toll and Australia Post International are currently on hold. We're looking to identify a fix for this issue and will advise on a timeline and recommendations shortly.
Sep 19, 11:33 PDT
Sep 20, 2022

No incidents reported.

Sep 19, 2022
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.