Investigating - At our Laughton Lewes, UK warehouse we are experiencing temporary order shipment confirmation issues. Orders that have shipped may continue to show 'Processing' in the system. We are actively working to resolve the issue, however please expect delays for up to a week. Thank you for your patience. For any questions or concerns please contact customercare@ingrammicroservices.com
Feb 21, 09:25 PST
Identified - We are currently experiencing delayed response times to inquiries sent to our customer support email. For questions or concerns, please continue to contact customercare@ingrammicroservices.com or call 1-888-744-7947, option 1.
Update - The Canada Post rotating strike is again targeting a number of locations including Mississauga, CAN and Vancouver, CAN. You may see pickup and delivery delays from our Mississauga and Richmond, CAN locations.
Update - The Canada Post rotating strike continues to impact service.
Vancouver area was targeted last week and trailers have not been picked up since Friday. We may continue to see pickup and delivery delays from our Richmond location.
The strike continues to impact Toronto as well, and no trailer pickups are expected from our Mississauga location today.
Update - The Canada Post rotating strike is again hitting the Greater Toronto Area. You may see pickup and delivery delays from our Mississauga location.
Update - The Canada Post strike continues in the Greater Toronto Area for a second day. As this was not anticipated, Canada Post did not pick up trailers from our Mississauga, CAN warehouse. All of yesterday’s freight (October 23) now will incur a 2 day delay. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 24, 12:02 PDT
Monitoring - The Canada Post strike has targeted the Greater Toronto Area, impacting shipments in the Canada Post stream out for delivery as well as our trailer pick-ups today from CATO (Mississauga, CAN). Canada Post has confirmed that the trailers will depart from Mississauga, CAN after midnight today, Oct 23, however all orders shipping out of Mississauga with Canada Post will be impacted and experience a 1 day service impact. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 23, 14:40 PDT
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.
Sep 20, 13:43 PDT
Resolved -
This Monday, March 18 at 9pm PST, we will be doing maintenance on the Shipwire Platform, which we expect to last about 4 hours. Users may experience delays or unresponsive commands. We appreciate your patience and apologize for any inconvenience this may cause. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Mar 15, 13:06 PDT
Resolved -
This incident has been resolved.
Mar 12, 09:15 PDT
Identified -
Due to heavy snowfall causing unsafe driving conditions in the Greater Toronto area today, 1-28 and tomorrow, 1-29, please expect delays in carrier pickups and deliveries. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jan 28, 14:58 PST
Resolved -
This incident has been resolved.
Mar 12, 09:13 PDT
Monitoring -
During the week of February 4-8th, please expect delays in shipping from our Shenzhen, CHN warehouse due to Chinese New Year and the Spring Festival. If you have any questions or concerns, please contact customercare@ingrammicroservices.com
Jan 24, 17:07 PST
Resolved -
Earlier today we experienced a temporary issue with our phone line redirecting callers to a voice recording. The issue has now been resolved. We apologize for any inconvenience this may have caused and thank you for your patience.
Mar 12, 09:13 PDT