Update - We are continuing to investigate this issue.
Dec 14, 10:58 PST
Investigating - We have identified an issue causing an 'Unexpected Issue' error page to generate when editing or duplicating an order. Our engineering team is actively working on a fix. Thank you for your patience.
Dec 13, 16:14 PST
Update - The Canada Post rotating strike is again targeting a number of locations including Mississauga, CAN and Vancouver, CAN. You may see pickup and delivery delays from our Mississauga and Richmond, CAN locations.
Update - The Canada Post rotating strike continues to impact service.
Vancouver area was targeted last week and trailers have not been picked up since Friday. We may continue to see pickup and delivery delays from our Richmond location.
The strike continues to impact Toronto as well, and no trailer pickups are expected from our Mississauga location today.
Update - The Canada Post rotating strike is again hitting the Greater Toronto Area. You may see pickup and delivery delays from our Mississauga location.
Update - The Canada Post strike continues in the Greater Toronto Area for a second day. As this was not anticipated, Canada Post did not pick up trailers from our Mississauga, CAN warehouse. All of yesterday’s freight (October 23) now will incur a 2 day delay. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 24, 12:02 PDT
Monitoring - The Canada Post strike has targeted the Greater Toronto Area, impacting shipments in the Canada Post stream out for delivery as well as our trailer pick-ups today from CATO (Mississauga, CAN). Canada Post has confirmed that the trailers will depart from Mississauga, CAN after midnight today, Oct 23, however all orders shipping out of Mississauga with Canada Post will be impacted and experience a 1 day service impact. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 23, 14:40 PDT
Monitoring - Orders for roughly 30 customers dropped on Sunday, October 28th at 11:15 PM local time have created duplicate orders within the WMS system and have caused duplicate shipments for these select orders. This will not be visible in the Shipwire Platform, however, end-customers may receive two shipments.
This issue has been resolved, however, please contact Customer Care at customercare@ingrammicroservices.com to understand if any of your orders had duplicate shipments.
Oct 30, 06:34 PDT
Identified - For shipments currently in transit to the Redlands, CA Warehouse, Advanced Shipping Notices (ASNs) containing 2 or more pallets need to have a scheduled appointment or will be refused. In the Receiving Guide, we list that 2 pallets or more must have an appointment, however, when generating an ASN it will state for 8 pallets or more. Please book an appointment immediately through SW_Inbound@performanceteam.net. If you have any questions, please contact customercare@ingrammicroservices.com.
Oct 4, 14:44 PDT
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.
Sep 20, 13:43 PDT
Resolved -
This incident has been resolved.
Dec 11, 16:10 PST
Update -
We are continuing to investigate this issue.
Dec 10, 14:19 PST
Investigating -
We have identified an issue where the Rate table expired for a PUR GD and PUR XP (Purolator Express), hence orders to Canada are not able to rate using PUR. The orders are not selecting a carrier and going on hold.
We are planning to do a Hotfix to fix the issue.
Dec 10, 14:17 PST
Resolved -
This incident has been resolved.
Dec 10, 11:20 PST
Monitoring -
Performance has been steadily improving since last night. The slow response times were due to high traffic on the Shipwire Platform. We will continue to monitor for the time being. Thank you for your patience.
Nov 27, 11:09 PST
Investigating -
We have identified an issue causing delayed responses (30-40 seconds) and/or error messages (Request Timed Out, Server not responding, or status code 500) within the Shipwire Platform. Our engineering team is actively investigating the issue. We will provide an update when the issue is resolved.
Nov 26, 12:04 PST
Resolved -
USPS has resumed all deliveries.
Dec 6, 10:03 PST
Identified -
On Wednesday, December 5th the U.S. Post Office will be honoring former President George H.W. Bush. As such the following modifications will be made to regular activity: All Post Office® locations will be closed, regular mail will not be delivered, and package delivery will be limited.
Resolved -
Earlier this morning, we identified an issue causing delay in orders dropping to our Mira Loma, CA, Carrollton, TX, Millington, TN, Carol Stream, IL, Jonestown, PA warehouses. We have restored connection and orders are now flowing normally again. Thank you for your patience. For any questions, please contact customercare@ingrammicroservices.com
Dec 5, 11:00 PST
Resolved -
The additional resources added over the weekend successfully offset the delays and all orders we anticipated would be impacted by the volume constraint issue will no longer experience delays. Thank you for your patience.
Dec 3, 11:16 PST
Identified -
Due to order volume and order complexity, we are running about a 5 day delay on some orders out of our Daventry, GBR warehouse. We are adding additional resources over the weekend to decrease the delay. As of Monday, December 3rd, we anticipate having a 3 day delay on some orders and plan to have no delay on orders as of Thursday, December 6th.
We will provide additional updates as we have them. If you have any questions, please email customercare@ingrammicroservices.com.
Nov 30, 00:36 PST
Resolved -
The U. S. Postal Service will be observing Wednesday, December 5 as a national day of mourning in memory of former President George H.W. Bush. Delivery and retail services will be suspended on that day.
Dec 3, 10:50 PST