Monitoring - Strict address validation restrictions have been implemented across many Australian national carriers. To ensure deliverability and mitigate order processing delays, we are now validating all Austrialian addresses against the Australia Post Address File’s for valid city, province/state, and postal code. In the near future, we will automatically hold all orders with invalid addresses in the Shipwire Platform. The addresses will need to be fixed before they can be released to the warehouse for fulfillment. It is recommended that all Austrailian addresses be validated with this method at the point of order creation to minimize delays for shipments.
May 31, 16:25 PDT
Identified - We are currently investigating an an issue impacting file submissions to our Laughton-Lewes, GBR warehouse. We apologize for any inconvenience this may cause and will provide an update once the service is restored. For any questions or concerns, please contact customercare@ingrammicroservices.com
Apr 2, 16:09 PDT
Investigating - At our Laughton Lewes, UK warehouse we are experiencing temporary order shipment confirmation issues. Orders that have shipped may continue to show 'Processing' in the system. We are actively working to resolve the issue, however please expect delays for up to a week. Thank you for your patience. For any questions or concerns please contact customercare@ingrammicroservices.com
Feb 21, 09:25 PST
Identified - We are currently experiencing delayed response times to inquiries sent to our customer support email. For questions or concerns, please continue to contact customercare@ingrammicroservices.com or call 1-888-744-7947, option 1.
Update - The Canada Post rotating strike is again targeting a number of locations including Mississauga, CAN and Vancouver, CAN. You may see pickup and delivery delays from our Mississauga and Richmond, CAN locations.
Update - The Canada Post rotating strike continues to impact service.
Vancouver area was targeted last week and trailers have not been picked up since Friday. We may continue to see pickup and delivery delays from our Richmond location.
The strike continues to impact Toronto as well, and no trailer pickups are expected from our Mississauga location today.
Update - The Canada Post rotating strike is again hitting the Greater Toronto Area. You may see pickup and delivery delays from our Mississauga location.
Update - The Canada Post strike continues in the Greater Toronto Area for a second day. As this was not anticipated, Canada Post did not pick up trailers from our Mississauga, CAN warehouse. All of yesterday’s freight (October 23) now will incur a 2 day delay. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 24, 12:02 PDT
Monitoring - The Canada Post strike has targeted the Greater Toronto Area, impacting shipments in the Canada Post stream out for delivery as well as our trailer pick-ups today from CATO (Mississauga, CAN). Canada Post has confirmed that the trailers will depart from Mississauga, CAN after midnight today, Oct 23, however all orders shipping out of Mississauga with Canada Post will be impacted and experience a 1 day service impact. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 23, 14:40 PDT
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.
Sep 20, 13:43 PDT
API
Operational
Legacy XML API (API v1)
Operational
REST API (API v3)
Operational
Webhooks
Operational
Carriers
Operational
Asendia
Operational
Australia Post
Operational
Canada Post
Operational
DHL eCommerce (Global Mail)
Operational
DHL Express
Operational
DPD
Operational
FedEx
Operational
GLS (Netherlands)
Operational
Hermes
Operational
Hong Kong Post
Operational
Netherlands Post
Operational
Purolator
Operational
Parcel Force
Operational
Royal Mail
Operational
StarTrack
Operational
TGX
Operational
TNT
Operational
Toll
Operational
UPS
Operational
USPS
Operational
Merchant portal
Operational
Beta
Operational
Dashboard
Operational
Merchant Application
Operational
Search
Operational
www.shipwire.com
Operational
Warehouses
Operational
90 days ago
100.0
% uptime
Today
Redlands, CA
Operational
Mira Loma, CA
Operational
Carrollton, TX
Operational
Millington, TN
Operational
Carol Stream, IL
Operational
New Lenox, IL
Operational
Lancaster, PA
Operational
Jonestown, PA
Operational
Tilburg, NLD
Operational
Laughton-Lewes, GBR
Operational
Shenzhen, CHN
Operational
Mississauga, CAN
Operational
Richmond, CAN
Operational
Eastern Creek, AUS
Operational
Hermosa, CA
Operational
Daventry, GBR
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jun 12, 10:46 PDT
Monitoring -
Ingram Micro IT has identified the problem and resolved it. The backlog of orders that were impacted are now being processed. This is being closely monitored by their support team and Shipwire. Thank you for your patience and once again we apologize for inconvenience this may have caused.
Jun 11, 12:10 PDT
Identified -
We are currently experiencing an issue with connecting to some of our warehouse facilities in order to exchange information. This includes sending shipping orders to the facilities, receiving order status updates from the warehouse, and inventory feeds between our platforms. The warehouse facilities IT team is working on restoring communication between the Shipwire platform and their systems at this time.
We apologize for any inconvenience this may cause and will provide updates as they come to us. If you have any questions or concerns, please contact our Customer Care team at customercare@ingrammicroservices.com
Jun 11, 10:36 PDT