Platform Status
Delayed Shipments from Shenzhen, China Facility
Update - Our Shenzhen facility is slated to formally reopen on Monday, February 17 with 60% of our normal labor. Given the limited workforce, there will be delays in shipping. The workforce will continue to rise to normal numbers based on the coronoavirus situation in the local area. Thank you for your patience and understanding.
Feb 13, 10:48 PST
Update - As of February 10, we are continuing to monitor the Coronavirus situation with our operations team in Shenzhen, China. While our facility has passed local inspection, the final approval to re-open is awaiting final approval by local government. It is likely the facility will continue to be closed at least through February 11. We will continue to provide updates as they come.
Feb 10, 09:03 PST
Update - Due to the continued severity of the Coronavirus situation, the Chinese government has extended the Spring Festival holiday to February 10, 2020. Normal operations are expected to resume on February 11, 2020.
Jan 30, 08:08 PST
Monitoring - Shipments out of the Shenzhen, China facility are delayed due to Chinese New Year holidays and the on-going Coronavirus situation. As carriers and other operations are impacted, please expect delays for all inbound and outbound shipments through February 9, 2020. Safety of our associates is the top priority. We shall resume normal operations as soon as possible.
Jan 28, 15:21 PST
Earthquake disrupting delivery and retail operations in Puerto Rico
Update - The following Post Offices are closed until further notice. Delivery and retail operations will be temporarily relocated as indicated.

Ensenada Post Office, 6 Calle Segunda Sur, 00647 — Temporarily relocated to Guanica Post Office, 39 Calle 13 De Marzo, 00653. Hours are Monday through Friday, 8 a.m. to 4:15 p.m., and Saturday, 8 a.m. to noon.
Mayaguez Post Office, 60 Calle McKinley W., 00680 — Temporarily relocated to Marina Station (Mayaguez), 270 Calle De La Candelaria, 00682. Hours are Monday through Friday, 7 a.m. to 4:30 p.m., and Saturday, 8 a.m. to 3 p.m.
Yauco Post Office, 603 Yauco Plaza II, 00698 — Temporarily relocated to Centro Comunal Cesari, 17 Ave. 65 Infanteria, Yauco, 00698. Hours are Monday through Friday, 9 a.m. to 4:15 p.m., and Saturday, 9 a.m. to noon.
All stations in Arecibo, 00612, have resumed normal business hours.

Delivery and retail operations are being performed on a case by case basis depending on conditions.
Feb 11, 15:08 PST
Update - Due to the earthquakes, the following Post Offices are closed until further notice. Delivery and retail operations are temporarily relocated as indicated.

Coto Station, 22 Calle Centro Comercial, Arecibo, 00612 — Temporarily relocated to Arecibo Main Post Office, 10 Ave San Patricio, 00612. Hours are Monday through Friday, 9 a.m. to 6 p.m., and Saturday, 8 a.m. to 2 p.m.
Ensenada Post Office, 6 Calle Segunda Sur, 00647 — Temporarily relocated to Guanica Post Office, 39 Calle 13 De Marzo, 00653. Hours are Monday through Friday, 8 a.m. to 4:15 p.m., and Saturday, 8 a.m. to noon.
Mayaguez Post Office, 60 Calle McKinley W, 00680 — Temporarily relocated to Marina Station (Mayaguez), 270 Calle De La Candelaria, 00682. Hours are Monday through Friday, 7 a.m. to 4:30 p.m., and Saturday, 8 a.m. to 3 p.m.
Yauco Post Office, 603 Yauco Plaza II, 00698 — Temporarily relocated to Centro Comunal Cesari, 17 Ave 65 Infanteria, Yauco, 00698. Hours are Monday through Friday, 9 a.m. to 4:25 p.m, and Saturday, 9 a.m. to noon.

Delivery and retail operations are being performed on a case by case basis depending on conditions.
Jan 13, 12:03 PST
Monitoring - Due to a 6.4 magnitude earthquake that struck Puerto Rico, the following Post Offices are closed until further notice:

Canovanas Post Office, 00729 (Due to mall being closed)
Ensenada Post Office, 00647
Guanica Post Office, 00653
Mayaguez Post Office, 00681
Utuado Post Office, 00641
Yauco Post Office, 00698

The following Post Offices are expected to reopen Jan. 8:
Guayanilla, Post Office, 00656
Penuelas, Post Office, 00624
Ponce, Post Office, 00731
Plaza Carolina, Post Office, 00983
Plaza Las Americas, Post Office, 00918

Delivery and retail operations are being performed on a case by case basis depending on conditions.
Jan 8, 10:47 PST
Waalwijk, NLD Warehouse Order Processing Issue
Monitoring - Due to the recent move from Tilburg to Waalwijk, we encountered an internal issue with our warehouse system which has caused some of the orders to show processing when they have been shipped physically. We are working with the site and their IT team to resolve this by EOD 1/28. Thank you for patience. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jan 28, 08:35 PST
Acceptance of Mail Destined to the Baghdad Airport
Monitoring - The Department of Defense Military Postal Service Agency has requested USPS to temporarily suspend mail acceptance for the postal ZIP Codes transiting through/destinating to the Baghdad Airport.

Zips to temporarily curtail acceptance in postal stream:

09305
09308
09333
09348
09378
09381
96610-0800
96610-1500

Until the suspension is lifted, shipping to these postal codes through the Shipwire Platform will be unavailable with USPS, FedEx Smartpost, and UPS Surepost carrier services.
Jan 13, 12:08 PST
Peak Carrier Delivery Delays
Monitoring - Although Ingram Micro ALC facilities continue to push through all of the volume, carriers are experiencing challenges inducting packages at the same rate into their facilities, which may show a delay in tracking movement on carrier websites.

In addition to carrier pick-up constraints, carriers are experiencing challenges getting all packages delivered in a timely fashion to some of their destination facilities. Current carrier challenges may cause an additional day delay in delivery.

Some partners may experience delivery delays with some packages up to 1 additional day in transit.

Ingram Micro Transportation continues to diligently work with carriers on all opportunities to mitigate delays.
Dec 12, 10:29 PST
VAT & EORI required for all clients shipping through UK facilities
Monitoring - Dear Valued Customer,
To ensure compliance with recent regulatory changes, all clients who ship through UK facilities (Daventry and/or Laughton Lewes) must provide European Union Registration and Identification (EORI) and Value Added Tax Identification (VAT) numbers as soon as possible. This is mandated by local law, effective immediately and can result in penalties for non-compliant shipments. Please review local law for more information and support on getting VAT and EORI numbers.
1. Log in to your Shipwire account.
2. Click your account drop-down arrow (on the upper, right-hand side of the screen).
3. On the drop-down menu, select Billing > Billing Preferences.
4. In the Company Information section, please enter the company’s EORI and VAT numbers in the corresponding fields.

Failure to provide this information can lead to order holds, delays and potential fines. For questions and assistance, please contact us at customercare@ingrammicroservices.com.

Sincerely,
Ingram Micro Compliance Team
Nov 27, 13:03 PST
Daventry, UK warehouse processing delays for order and ASN exceptions
Identified - Due to a few system and staffing limitations pertaining to the Daventry, UK warehouse, we have unfortunately encountered delays in processing ASN and order exceptions. Within the next 6 weeks, we plan to resolve the system issues for a permanent fix. In the meanwhile, we also are putting in place stronger processes and additional staff to manage order exceptions for faster resolution. For further questions, please contact customercare@ingrammicroservices.com.
Sep 9, 12:46 PDT
Daventry, UK order delay
Monitoring - Yesterday an issue with a system in our Daventry, UK warehouse caused a backlog on some orders, impacting 35 clients. While the issue has been resolved, it may cause a delay in some orders shipping. We apologize for any inconvenience this may cause, and thank you for your patience. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Aug 29, 08:11 PDT
Customers Making Credit Card Payments Issue
Monitoring - We have identified an issue for customers making payments via credit card payment method.

As we work to resolve this issue, we have determined a few workarounds in the meantime.
1. Switch your payment from a credit card to a U.S. Bank Account.
2. Switch your payment from a credit card to Paypal, which you can link to your credit card.
3. Reach out to our Customer Care team to have a wire transfer scheduled ($5,000 USD minimum requirement).

We anticipate this issue being resolved by the end of this week, and will update this message once credit card payments have begun working. For any additional questions, please email customercare@ingrammicroservices.com.
Aug 6, 10:24 PDT
System issue displaying orders in Tilburg, NLD as open
Update - We are continuing to work on a fix for this issue.
Jun 28, 16:33 PDT
Update - Our IT team has discovered that orders shipped with additional carriers are also affected by this system issue. They are actively working on a resolution. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jun 28, 16:30 PDT
Identified - Our Tilburg, NLD warehouse is experiencing a system issue with the GLS orders showing open in the Shipwire Platform, however they have already been completed with tracking numbers. We are investigating the issue and will provide an update once resolved. For any questions or concerns, please contact customercare@ingrammicroservices.com
Jun 27, 10:09 PDT
Uptime over the past 90 days. View historical uptime.
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
TGX Operational
TNT Operational
Toll Operational
UPS Operational
USPS Operational
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Waalwijk, NLD Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Feb 19, 2020

No incidents reported today.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020
Orders stuck in a "Order is currently being posted" hold
Resolved - This incident has been resolved.
Feb 11, 19:28 PST
Investigating - We are looking into an issue where some orders are stuck in a "Order is currently being posted" hold and not having that hold cleared shortly after. We apologize for any inconvenience this may cause, and thank you for your patience. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Feb 11, 14:53 PST
Bushfires Impacting Deliveries to New South Wales (NSW) Australia
Resolved - This incident has been resolved.
Feb 11, 15:03 PST
Update - Carriers are working to reinstate deliveries in areas impacted by bushfires and smoke haze. There are some isolated delays due to ongoing safety concerns and carriers will only deliver into these areas when it is safe to do so.

Carriers are working hard to get through the backlog of freight that has resulted from the need to suspend services.

They are monitoring the situation closely, and will provide updates as information is made available.
SA
The following Post Offices have been closed until further notice:
• Kingscote
• Parndana
• Vivonne Bay
NSW
The following Post Offices have been closed until further notice:
• Cabramurra
• Thredbo
Jan 16, 10:35 PST
Update - Due to ongoing bushfire activity, Carrier operations have been impacted in a number of locations in ACT, SA, WA, Victoria and NSW. Safety is their main priority, and we are reaching out to our people and supporting them through this tough time. Carriers are monitoring the situation closely, and will provide updates as information is made available.

ACT
Deliveries have been impacted in postcode 2617.

SA
Deliveries have been impacted in the following postcodes:
• 5220
• 5223
The following Post Offices have been closed until further notice:
• Parndana
• Vivonne Bay

WA
Deliveries have been impacted in postcode 6443.

Victoria
Deliveries have been impacted in the following postcodes:
• 3700
• 3707
• 3709
• 3723
• 3741
• 3885
• 3887
• 3888
• 3889
• 3890
• 3891
• 3892
• 3893
• 3895
• 3896
• 3898
• 3900
• 3723
The following Post Offices have been closed until further notice:
• Cann River
• Cheshunt
• Dinner Plain
• Falls Creek
• Genoa
• Lakes Entrance
• Mt Buller
• Nug Nug
• Tintaldra
• Wandiligong
• Walwa

NSW
Deliveries have been impacted in the following postcodes:
• 2551
• 2632
• 2651
• 2653
• 2720
• 2729
• 2730
The following Post Offices have been closed until further notice:
• Batlow
• Bermagui
• Broulee
• Cabramurra
• Eden
• Khancoban
• Kiah
• Lake Conjola
• Malua Bay
• Mogo
• Penrose
• Perisher Valley
• Quaama
• Rosewood
• Thredbo
• Tilba Tilba
• Tooma
• Tumbarumba

Tropical Low off Northern Territory
Carriers have been also advised that a cyclone is likely to form off the Northern Territory coast in the coming days, which may require them to suspended services in this region. Further information on service impacts will be provided as required.
Jan 9, 17:15 PST
Update - Due to ongoing bushfire activity, carrier operations have been impacted in a number of locations in ACT, WA, Victoria and NSW. They are monitoring the situation closely, and will provide updates as information is made available.

ACT
The following Post Offices have been closed until further notice:
• Canberra University
• North Canberra Business Hub

Victoria
Deliveries have been impacted in the following postcodes:
• 3885
• 3887
• 3888
• 3889
• 3890
• 3891
• 3892
• 3893
• 3895
• 3896
• 3898
• 3900
The following Post Offices have been closed until further notice:
• Bemm River
• Cann River
• Corryong
• Dinner Plain
• Ensay
• Falls Creek
• Genoa
• Swifts Creek
• Walwa
• Wandiligong

NSW
Deliveries have been impacted in the following postcodes:
• 2259
• 2260
• 2261
• 2262
• 2263
• 2422
• 2536
• 2537
• 2538
• 2539
• 2540
• 2545
• 2546
• 2548
• 2549
• 2550
• 2551
• 2575
• 2576
• 2632
• 2651
• 2652
• 2653
• 3707

The following Post Offices have been closed until further notice:
• Adelong
• Adaminaby
• Batemans Bay
• Batlow
• Bega
• Bermagui
• Bodalla
• Bombala
• Broulee
• Bundanoon
• Cabramurra
• Cobargo
• Goulburn
• Jindabyne
• Jingellic
• Khancoban
• Kiah
• Lake Conjola
• Malua Bay
• Merimbula
• Milton
• Mogo
• Moruya
• Narooma
• Nimmitabel
• Nowra
• Nowra Naval
• Pambula
• Perisher Valley
• Quaama
• Talbingo
• Tathra
• Thredbo
• Tliba Tilba
• Tomerong
• Tumbarumba
• Tumut
• Ulladulla
• Weston Creek

WA
Deliveries have been impacted in postcode 6443.
Jan 6, 09:32 PST
Update - Due to ongoing bushfire activity, carrier operations have been impacted in a number of locations in ACT, WA, Victoria and NSW. They are monitoring the situation closely, and will provide updates as information is made available.

ACT
The following Post Offices have been closed until further notice:
• Canberra University
• North Canberra Business Hub

Victoria
Deliveries have been impacted in the following postcodes:
• 3885
• 3887
• 3888
• 3889
• 3890
• 3891
• 3892
• 3893
• 3895
• 3896
• 3898
• 3900
The following Post Offices have been closed until further notice:
• Bemm River
• Cann River
• Corryong
• Dinner Plain
• Ensay
• Falls Creek
• Genoa
• Swifts Creek
• Walwa
• Wandiligong

NSW
Deliveries have been impacted in the following postcodes:
• 2259
• 2260
• 2261
• 2262
• 2263
• 2422
• 2536
• 2537
• 2538
• 2539
• 2540
• 2545
• 2546
• 2548
• 2549
• 2550
• 2551
• 2575
• 2576
• 2632
• 2651
• 2652
• 2653
• 3707

The following Post Offices have been closed until further notice:
• Adelong
• Adaminaby
• Batemans Bay
• Batlow
• Bega
• Bermagui
• Bodalla
• Bombala
• Broulee
• Bundanoon
• Cabramurra
• Cobargo
• Goulburn
• Jindabyne
• Jingellic
• Khancoban
• Kiah
• Lake Conjola
• Malua Bay
• Merimbula
• Milton
• Mogo
• Moruya
• Narooma
• Nimmitabel
• Nowra
• Nowra Naval
• Pambula
• Perisher Valley
• Quaama
• Talbingo
• Tathra
• Thredbo
• Tliba Tilba
• Tomerong
• Tumbarumba
• Tumut
• Ulladulla
• Weston Creek

WA
Deliveries have been impacted in postcode 6443.
Jan 6, 09:31 PST
Update - Due to ongoing bushfire activity, Australia carrier operations have been impacted in a number of locations in ACT, Victoria and NSW. Safety is the main priority, carriers are monitoring the situation closely, and will provide updates as information is made available.

ACT
Deliveries have been impacted for the entire territory. Conditions are monitored throughout the day. Post Offices and trading may be affected at any time due to safety concerns.

Victoria
Deliveries have been impacted in the following postcodes:
• 3875
• 3885
• 3886
• 3887
• 3888
• 3889
• 3890
• 3891
• 3892
• 3893
• 3909
The following Post Offices have been closed until further notice:
• Bemm River
• Buchan
• Cann River
• Corryong
• Ensay
• Genoa
• Mallacoota
• Walwa

NSW
Deliveries have been impacted in the following postcodes:
• 2259
• 2260
• 2261
• 2262
• 2263
• 2422
• 2536
• 2537
• 2538
• 2539
• 2540
• 2545
• 2546
• 2548
• 2549
• 2550
• 2551
• 2575
• 2576
• 2642
• 2729
• 2730
• 2652
• 2653
• 3707
The following Post Offices have been closed until further notice:
• Batemans Bay
• Tumut
• Ulladulla
Jan 2, 16:54 PST
Update - Carriers continue to monitor the fires burning throughout New South Wales, South Australia, Western Australia, Victoria and Queensland. Please also be aware that due to the extreme heat being experienced across many parts of the country, some delivery and/or collection services may be delayed.

Service Impacts
• Due to the bushfires impacting areas between Peregian Springs and Noosa some delivery and/or collection services may be delayed.

Please note that while services have resumed in some areas, the emergency situation is still active and future road closures are possible. Carriers continue to clear the backlog of freight, however please be aware that there may be delays with package movements.
Dec 19, 14:19 PST
Update - Carriers continue to monitor the fires burning throughout New South Wales, Western Australia, Victoria and Queensland.

Due to the bushfires, services have been suspended in the below areas until further notice:

Two Rocks – WA 6037
Woodridge – WA 6041
Guilderton – WA 6041
Gabbadah – WA 6041
Seabird – WA 6042

Please note that while services have resumed in some areas, the situation is still active and future road
closes are possible. Carriers are continuing to ensure the backlog of freight is cleared, however, please
be aware that there may be delays with your freight movements.
Dec 17, 10:35 PST
Monitoring - As advised by the postal administration of Australia, the hazardous air quality in Sydney caused by bushfires is affecting the operation of Sydney’s mail processing center, thus resulting in delay for all mail delivery services to New South Wales (postcodes 2000-2999) and nearby areas.
Dec 13, 12:46 PST
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020
Some orders are not completely posting to the Shipwire platform
Resolved - This incident has been resolved.
Feb 5, 15:01 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 16:35 PST
Investigating - We are currently investigating an issue where some orders are not completely posting to the Shipwire platform. While these orders have been imported into the Shipwire platform, they are unable to route to a Shipwire facility and thus unable to obtain a shipping method. We believe this issue centers around orders that require inserts to be included in the order.
Our Engineering team is looking into it and we will provide an update shortly. We apologize for any inconvenience that may result from this. For any questions or concerns, please contact customercare@ingrammicroservices.com .
Jan 16, 12:10 PST
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