Platform Status
Monitoring - Strict address validation restrictions have been implemented across many Australian national carriers. To ensure deliverability and mitigate order processing delays, we are now validating all Austrialian addresses against the Australia Post Address File’s for valid city, province/state, and postal code. In the near future, we will automatically hold all orders with invalid addresses in the Shipwire Platform. The addresses will need to be fixed before they can be released to the warehouse for fulfillment. It is recommended that all Austrailian addresses be validated with this method at the point of order creation to minimize delays for shipments.
May 31, 16:25 PDT
Identified - We are currently investigating an an issue impacting file submissions to our Laughton-Lewes, GBR warehouse. We apologize for any inconvenience this may cause and will provide an update once the service is restored. For any questions or concerns, please contact customercare@ingrammicroservices.com
Apr 2, 16:09 PDT
Investigating - At our Laughton Lewes, UK warehouse we are experiencing temporary order shipment confirmation issues. Orders that have shipped may continue to show 'Processing' in the system. We are actively working to resolve the issue, however please expect delays for up to a week. Thank you for your patience. For any questions or concerns please contact customercare@ingrammicroservices.com
Feb 21, 09:25 PST
Identified - We are currently experiencing delayed response times to inquiries sent to our customer support email.
For questions or concerns, please continue to contact customercare@ingrammicroservices.com or call 1-888-744-7947, option 1.

If you do not receive a response to an inquiry after 24 hours, please contact CustomerCareEscalations@ingrammicro.com
Feb 20, 12:36 PST
Update - The Canada Post rotating strike is again targeting a number of locations including Mississauga, CAN and Vancouver, CAN. You may see pickup and delivery delays from our Mississauga and Richmond, CAN locations.

For more information visit:
https://www.canadapost.ca/web/en/comm/list.page?ecid=murl|ddn|lr|5
Nov 27, 09:20 PST
Update - The Canada Post rotating strike continues to impact service.

Vancouver area was targeted last week and trailers have not been picked up since Friday. We may continue to see pickup and delivery delays from our Richmond location.

The strike continues to impact Toronto as well, and no trailer pickups are expected from our Mississauga location today.

For more information visit: https://www.canadapost.ca/cpo/mc/emailcampaigns/negotiations/negotiations_20181107A_en.html
Nov 13, 10:24 PST
Update - The Canada Post rotating strike is again hitting the Greater Toronto Area. You may see pickup and delivery delays from our Mississauga location.

For more information visit: https://www.canadapost.ca/cpo/mc/emailcampaigns/negotiations/negotiations_20181107A_en.html
Nov 7, 07:20 PST
Update - The Canada Post strike continues in the Greater Toronto Area for a second day. As this was not anticipated, Canada Post did not pick up trailers from our Mississauga, CAN warehouse. All of yesterday’s freight (October 23) now will incur a 2 day delay. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 24, 12:02 PDT
Monitoring - The Canada Post strike has targeted the Greater Toronto Area, impacting shipments in the Canada Post stream out for delivery as well as our trailer pick-ups today from CATO (Mississauga, CAN). Canada Post has confirmed that the trailers will depart from Mississauga, CAN after midnight today, Oct 23, however all orders shipping out of Mississauga with Canada Post will be impacted and experience a 1 day service impact. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 23, 14:40 PDT
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.
Sep 20, 13:43 PDT
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
TGX Operational
TNT Operational
Toll Operational
UPS Operational
USPS Operational
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
System Response Time
Fetching
Past Incidents
Jun 16, 2019

No incidents reported today.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Resolved - This incident has been resolved.
Jun 12, 10:46 PDT
Monitoring - Ingram Micro IT has identified the problem and resolved it. The backlog of orders that were impacted are now being processed. This is being closely monitored by their support team and Shipwire. Thank you for your patience and once again we apologize for inconvenience this may have caused.
Jun 11, 12:10 PDT
Identified - We are currently experiencing an issue with connecting to some of our warehouse facilities in order to exchange information. This includes sending shipping orders to the facilities, receiving order status updates from the warehouse, and inventory feeds between our platforms. The warehouse facilities IT team is working on restoring communication between the Shipwire platform and their systems at this time.

We apologize for any inconvenience this may cause and will provide updates as they come to us. If you have any questions or concerns, please contact our Customer Care team at customercare@ingrammicroservices.com
Jun 11, 10:36 PDT
Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.