Platform Status
Update - The Canada Post rotating strike continues to impact service.

Vancouver area was targeted last week and trailers have not been picked up since Friday. We may continue to see pickup and delivery delays from our Richmond location.

The strike continues to impact Toronto as well, and no trailer pickups are expected from our Mississauga location today.

For more information visit: https://www.canadapost.ca/cpo/mc/emailcampaigns/negotiations/negotiations_20181107A_en.html
Nov 13, 10:24 PST
Update - The Canada Post rotating strike is again hitting the Greater Toronto Area. You may see pickup and delivery delays from our Mississauga location.

For more information visit: https://www.canadapost.ca/cpo/mc/emailcampaigns/negotiations/negotiations_20181107A_en.html
Nov 7, 07:20 PST
Update - The Canada Post strike continues in the Greater Toronto Area for a second day. As this was not anticipated, Canada Post did not pick up trailers from our Mississauga, CAN warehouse. All of yesterday’s freight (October 23) now will incur a 2 day delay. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 24, 12:02 PDT
Monitoring - The Canada Post strike has targeted the Greater Toronto Area, impacting shipments in the Canada Post stream out for delivery as well as our trailer pick-ups today from CATO (Mississauga, CAN). Canada Post has confirmed that the trailers will depart from Mississauga, CAN after midnight today, Oct 23, however all orders shipping out of Mississauga with Canada Post will be impacted and experience a 1 day service impact. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 23, 14:40 PDT
Monitoring - UPS Freight (LTL or Truckload – NOT parcel shipments) and the Teamsters Freight National Bargaining Committee employees are in a contract negotiation. Due to this potential strike, UPS Freight is decreasing pick-ups to ensure that if a strike occurs the week of November 12th, then no freight shipments will be stuck in the UPS Network.

November 1, 2018 will be the last day UPS will pick up freight shipments for five-day shipping commitments; Friday, November 2 for four-day shipping commitments; Monday, November 5 for three-day shipping commitments; Tuesday, November 6 for two-day shipping commitments; and Wednesday, November 7 for one-day shipping commitments.

If you have any upcoming Freight Shipments utilizing UPS, please work with the Customer Care team to see if there are any alternative arrangements that need to be made.

UPS is not actively making updates on their website, but you can check media outlets to see the latest strike status.

Update from our UPS Representative:
UPS and the Teamsters Freight National Bargaining Committee concluded the current round of discussions on October 25, 2018. UPS’s offer, which we believe should be ratified, is an offer that rewards our employees with wages and benefits at the top of the industry and compensates them for their contributions to the success of the company.

A union-hall vote, in which Teamster employees will go to their local union hall to cast ballots, is expected to take place November 7-11. At this point, UPS does not have an extension in place to the current UPS Freight contract.

To ensure transparency and not put your volume at risk, starting Thursday, November 1 UPS will not pick up any UPS Freight volume with a delivery date after November 8. The last day UPS will pick up UPS Freight will be Thursday, November 1 for five-day shipping commitments; Friday, November 2 for four-day shipping commitments; Monday, November 5 for three-day shipping commitments; Tuesday, November 6 for two-day shipping commitments; and Wednesday, November 7 for one-day shipping commitments

The UPS Small Package National Master Agreement (NMA) has been ratified. Customers can remain confident UPS is ready to continue to serve its small package customers throughout the holiday season and beyond.
Nov 1, 09:37 PDT
Monitoring - Orders for roughly 30 customers dropped on Sunday, October 28th at 11:15 PM local time have created duplicate orders within the WMS system and have caused duplicate shipments for these select orders. This will not be visible in the Shipwire Platform, however, end-customers may receive two shipments.

This issue has been resolved, however, please contact Customer Care at customercare@ingrammicroservices.com to understand if any of your orders had duplicate shipments.
Oct 30, 06:34 PDT
Identified - For shipments currently in transit to the Redlands, CA Warehouse, Advanced Shipping Notices (ASNs) containing 2 or more pallets need to have a scheduled appointment or will be refused. In the Receiving Guide, we list that 2 pallets or more must have an appointment, however, when generating an ASN it will state for 8 pallets or more. Please book an appointment immediately through SW_Inbound@performanceteam.net. If you have any questions, please contact customercare@ingrammicroservices.com.
Oct 4, 14:44 PDT
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.
Sep 20, 13:43 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Beta   Operational
Dashboard   Operational
Merchant Application   Operational
Search   Operational
www.shipwire.com   Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Shenzhen, CHN   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Hermosa, CA   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Response Time
Fetching
Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 12, 2018
Resolved - On November 12 from 8:00 pm - 10:30 p.m. PST our hosting provider experienced multiple power failures. All web site and API traffic was routed from our primary to our secondary data center during the power failure. We apologize for any inconvenience this may have caused.
Nov 12, 20:00 PST
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - On November 9th, a misconfiguration with our rating component caused a number of orders to freeze in "Order is currently being posted." Over the weekend, orders impacted by the issue were emended. Thank you for your patience.
Nov 9, 09:40 PST
Nov 8, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Resolved - This issue which involved transfer of electronic files has now been resolved and DHL Global Mail service will be enabled in the Redlands, CA Warehouse for all clients within 24 hours. We apologize for any inconvenience this may have caused and thank you for your patience.
Nov 5, 09:28 PST
Monitoring - We have disabled the DHL Global Mail International shipping option from Redlands, CA to avoid delays on future orders until DHL resolves the issue. For the time being, please select alternate carriers USPS, FedEx, or UPS.
Oct 8, 13:23 PDT
Update - We are continuing to work on a fix for this issue.
Oct 8, 11:17 PDT
Update - We continue to see delays for international DHL Global Mail shipments from our Redlands, CA warehouse. This is causing shipments to be stuck at the DHL hub in first scan status. This is not affecting all shipments, however, at this time we strongly discourage using DHL Global Mail for international shipments (using alternatives like USPS, FedEx and UPS for now) until we can get further resolution from the Redlands warehouse.
Oct 8, 11:17 PDT
Identified - We are currently experiencing delays with DHL International shipments from our Redlands, CA warehouse within the DHL network. We strongly recommend you disable DHL International as an option in Redlands at this time. You can modify your carrier options through “Shipping Preferences” within the Shipwire Platform. We will update you once this issue has been resolved. If you have any questions, please contact Customer Care customercare@ingrammicroservices.com.
Oct 5, 16:19 PDT
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.