Investigating - We have identified an issue with January 8 - 11 orders tendered to USPS from our Millington, TN warehouse still showing no tracking scan or "Pre-Shipment" status. We are investigating the issue with USPS. We recommend using standard services (FedEx and UPS) for shipping out of Millington until the issue has been resolved. For any questions or concerns, please contact email@example.com.
Jan 14, 15:13 PST
Update - The Canada Post rotating strike is again targeting a number of locations including Mississauga, CAN and Vancouver, CAN. You may see pickup and delivery delays from our Mississauga and Richmond, CAN locations.
Update - The Canada Post strike continues in the Greater Toronto Area for a second day. As this was not anticipated, Canada Post did not pick up trailers from our Mississauga, CAN warehouse. All of yesterday’s freight (October 23) now will incur a 2 day delay. For any questions or concerns, please email firstname.lastname@example.org.
Oct 24, 12:02 PDT
Monitoring - The Canada Post strike has targeted the Greater Toronto Area, impacting shipments in the Canada Post stream out for delivery as well as our trailer pick-ups today from CATO (Mississauga, CAN). Canada Post has confirmed that the trailers will depart from Mississauga, CAN after midnight today, Oct 23, however all orders shipping out of Mississauga with Canada Post will be impacted and experience a 1 day service impact. For any questions or concerns, please email email@example.com.
Oct 23, 14:40 PDT
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email firstname.lastname@example.org.
Sep 20, 13:43 PDT
This connectivity issue has now been resolved. Thank you for your patience.
Jan 16, 15:12 PST
Our customer care phonelines are currently experiencing intermittent connection issues. Customers may experience difficulty or disconnection when attempting to contact via phone. We apologize for any inconvenience this may cause and will continue to monitor this issue and provide updates when resolved. For any questions or concerns, please contact email@example.com
Jan 16, 09:09 PST
In the process of upgrading our ticketing systems yesterday (January 10, 2019), some previously closed cases may have triggered a confirmation email in reference of a case being closed. We have resolved this issue, and don’t foresee any other email confirmation errors. Thank you for your patience.
Jan 11, 11:20 PST
The network issue has been resolved. Thank you for your patience.
Jan 9, 15:31 PST
Our system network for customer care is currently experiencing issues and all tools are down. If you have customer care requests, please call the following hotline and our representatives can take note of issues and resolve once our systems are back up: 1-650-5614800 opt 1. Please note: Emails will be delayed. We will provide updates as we work to resolve this issue. We apologize for any inconvenience this may cause and thank you for your patience.
Jan 9, 09:20 PST
This issue, which was caused by an unusually high volume of requests from the platform, has been resolved. Thank you for your patience.
Jan 7, 09:36 PST
We are continuing to investigate this issue.
Dec 14, 10:58 PST
We have identified an issue causing an 'Unexpected Issue' error page to generate when editing or duplicating an order. Our engineering team is actively working on a fix. Thank you for your patience.
Dec 13, 16:14 PST
This incident has been resolved.
Jan 7, 09:22 PST
On January 6th, 2019 from 12 am - 1 am PST, a system update and modifications will be performed on the firstname.lastname@example.org email address. During this time, clients will not be able to send emails to the address. We apologize for any inconvenience this may cause.
Jan 4, 15:21 PST