Platform Status
Beta Maintenance October 11, 2018 at 10 p.m. PST
Identified - Our engineering team will be performing maintenance on our Beta environment tonight. Testing in Beta during this time may be affected, however we expect the downtime to be no longer than 15 minutes. We apologize for any inconvenience this may cause.
Oct 11, 15:32 PDT
Hurricane Michael Transportation Service Alerts
Monitoring - Hurricane Michael is causing disruption to parcel deliveries in the U.S. Check your carrier's website to understand if your customers may be impacted.

https://www.fedex.com/en-us/service-alerts.html
https://www.ups.com/us/en/service-alerts.page?id=alert1
https://mailsmartlogistics.com/hurricane-michael-usps-updates/
Oct 10, 16:30 PDT
DHL Global Mail International Shipping Delays from Redlands, CA
Monitoring - We have disabled the DHL Global Mail International shipping option from Redlands, CA to avoid delays on future orders until DHL resolves the issue. For the time being, please select alternate carriers USPS, FedEx, or UPS.
Oct 8, 13:23 PDT
Update - We are continuing to work on a fix for this issue.
Oct 8, 11:17 PDT
Update - We continue to see delays for international DHL Global Mail shipments from our Redlands, CA warehouse. This is causing shipments to be stuck at the DHL hub in first scan status. This is not affecting all shipments, however, at this time we strongly discourage using DHL Global Mail for international shipments (using alternatives like USPS, FedEx and UPS for now) until we can get further resolution from the Redlands warehouse.
Oct 8, 11:17 PDT
Identified - We are currently experiencing delays with DHL International shipments from our Redlands, CA warehouse within the DHL network. We strongly recommend you disable DHL International as an option in Redlands at this time. You can modify your carrier options through “Shipping Preferences” within the Shipwire Platform. We will update you once this issue has been resolved. If you have any questions, please contact Customer Care customercare@ingrammicroservices.com.
Oct 5, 16:19 PDT
Appointment Needed at Redlands, CA Warehouse for ASNs Containing Two or More Pallets
Identified - For shipments currently in transit to the Redlands, CA Warehouse, Advanced Shipping Notices (ASNs) containing 2 or more pallets need to have a scheduled appointment or will be refused. In the Receiving Guide, we list that 2 pallets or more must have an appointment, however, when generating an ASN it will state for 8 pallets or more. Please book an appointment immediately through SW_Inbound@performanceteam.net. If you have any questions, please contact customercare@ingrammicroservices.com.
Oct 4, 14:44 PDT
Order Delays at Tilburg, NLD Warehouse
Identified - At Tilburg, NLD, orders are not importing into our Warehouse Management System due to additional tags present in order XML’s. Thus, orders with an SLA supposed to ship today, October 4, will be delayed. Our IT and engineering teams are actively working to fix the issue, and expect resolution within 24-48 hours.

We apologize for any inconvenience this may cause. If you have any questions, please contact customercare@ingrammicroservices.com.
Oct 4, 11:23 PDT
Delayed Orders Sent Via FedEx in Shenzhen, CHN Warehouse
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.
Sep 20, 13:43 PDT
Printer Issue at the Tilburg, NLD Warehouse
Identified - At the Tilburg, NLD Warehouse, we are investigating a printer issue which is affecting the legibility of Commercial Invoices. Outbound shipments requiring Commercial Invoices may be delayed. We apologize for any inconvenience this may have caused.

For any questions or concerns, please contact customercare@ingrammicrocommerce.com
Aug 30, 13:11 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Beta   Operational
Dashboard   Operational
Merchant Application   Operational
Search   Operational
www.shipwire.com   Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Shenzhen, CHN   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Hermosa, CA   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 10, 2018
System Maintenance Tonight - Oct 4, 2018 @ 8PM PDT
Resolved - This incident has been resolved.
Oct 10, 19:29 PDT
Identified - On Thursday, October 4, 2018 at 8:00 PM PDT, we will be performing maintenance on our system. During this time, users may experience slow responses from the Shipwire platform. We apologize for any inconvenience this may cause and will be closely monitoring platform operations. For any questions or concerns, please contact customercare@ingrammicrocommerce.com
Oct 4, 09:50 PDT
Oct 9, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018
Orders on the Shipwire Platform Not Dropping Earlier
Resolved - This morning, October 5, from 5:30 a.m – 8:30 a.m. PST, orders from the Shipwire platform were not dropping to various US warehouses. 2000 orders were impacted. This issue has been resolved and these orders have now dropped. If we receive any additional information regarding the issue, we will provide updates here. If you have any questions, please contact customercare@ingrammicroservices.com.
Oct 5, 09:46 PDT
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