Platform Status
All Systems Operational
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Beta   Operational
Dashboard   Operational
Merchant Application   Operational
Search   Operational
www.shipwire.com   Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Shenzhen, CHN   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Aug 20, 2018
The Shipwire Platform Outage for 10 Minutes Today
Resolved - The Shipwire Platform was down for 10 minutes today from (4:30 PM PST to 4:40 PM PST) due to a a database issue. We have determined two potential causes, and our engineering team is actively investigating the issue.
Aug 20, 18:52 PDT
Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018
Order Post API timeout
Resolved - This incident has been resolved.
Aug 17, 21:51 PDT
Investigating - We are investigating an order post API timeout issue. An order holds may be incorrectly reported for some orders. We apologize for any inconvenience this may have caused.

For any questions or concerns, please contact customercare@ingrammicrocommerce.com
Aug 17, 10:49 PDT
Aug 16, 2018
System Maintenance scheduled for Thursday August 16, 2018 at 9:00 PM PST
Resolved - The system maintenance has been successfully completed. All systems are operating normally.
Aug 16, 23:54 PDT
Investigating - On Thursday August 16, 2018 at 9:00 PM PST, we will be performing maintenance on our system. During this time, you may experience the Shipwire platform being unavailable or our response times being slower than usual. We apologize for any inconvenience this may cause and will be closely monitoring platform operations during this time. For any questions or concerns, please contact customercare@ingrammicrocommerce.com
Aug 16, 18:40 PDT
System maintenance at multiple facilities from August 11th at 2pm to August 12th at 1am PST
Resolved - This incident has been resolved.
Aug 16, 15:48 PDT
Monitoring - We will be performing scheduled system maintenance from August 11th at 2pm to August 12th at 1am PST at the below facilities :

Eastern Creek
Mississauga
Richmond
Tilburg
Mira Loma
Jonestown
Carol Stream
Millington
Carrollton
Shenzhen
Daventry

Fulfillment orders that had already been submitted will still be processed at the facilities but there may be a delay in new fulfillment orders submitting to or being acknowledged as shipped from those facilities. We apologize for any inconvenience this may cause.
For any questions or concerns, please contact customercare@ingrammicrocommerce.com
Aug 10, 14:04 PDT
Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018
Inbound Scheduling Interruption in Redlands, CA Facility
Resolved - There are currently no inbound scheduling delays for our Redlands, CA location. If you have any questions, please reach out to customercare@ingrammicroservices.com.
Aug 8, 12:07 PDT
Identified - Due to unexpected inbound volume, we are experiencing inbound congestion and delays in our Redlands, CA facility. During this time, please contact our operations support team if you have an inbound shipment of one or more pallets. We will work with you to coordinate with our inbound team to schedule an appointment as soon as possible. We expect the congestion to continue for the next 3 weeks and will be providing regular updates on this page.

In preparation for peak season, we will be separately reaching out to you for forecasted inbound volume.

For further information please contact Operations Support at customercare@ingrammicroservices.com.
Aug 2, 13:32 PDT
Aug 7, 2018
UPDATE Shenzhen Order Delays following Customs System Transition
Resolved - We are no longer experiencing any system delays due to the Custom System transfer.
Aug 7, 20:13 PDT
Identified - We are currently experiencing order delays in our Shenzhen, CHN facility after the Customs System transfer by the General Administration of Customs in China. This is causing some orders to be held in the warehouse or held within the Free Trade Zone area. We will provide an update once the orders have been released.
Jul 26, 12:54 PDT
Aug 6, 2018

No incidents reported.

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