Update - Please be informed that DPD has restored their DPD Classic service. DPD Classic has been restored on the Shipwire Platform, effective immediately.

We are still looking into the intermittent issues that may lead to delays in outbound orders from the Daventry, GBR warehouse with Yodel and Hermes services. We will provide updates as soon as they are available.

If you have any questions, please contact your account manager or our Customer Care Team at customercare@ingrammicroservices.com
Jan 21, 16:45 PST

Update - Please be informed that DPD is still reviewing their systems to ensure they can capture customs data correctly and reduce delays for export shipments into Europe and the Republic of Ireland. DPD Classic will remain suspended from the Shipwire Platform until DPD has restored the DPD Classic service.

We will provide updates as soon as they are available. If you have any questions, please contact your account manager or our Customer Care Team at customercare@ingrammicroservices.com
Jan 13, 11:53 PST

Monitoring - Please be informed that DPD is suspending their DPD Classic service into Europe and the Republic of Ireland until January 13, 2021 at the earliest due to delays caused by additional customs data requirements for shipments into the European Union. DPD is using this time to review and enhance their systems to ensure they can capture customs data correctly and reduce delays. DPD Classic will be suspended from the Shipwire Platform until DPD has restored the DPD Classic service.

Additionally, Yodel and Hermes domestic services are experiencing intermittent issues that may lead to delays in outbound orders from the Daventry, GBR warehouse. IT teams are reviewing the issue and we will provide updates as they are available.

If you have any questions, please contact your account manager or our Customer Care Team at customercare@ingrammicroservices.com
Jan 8, 14:21 PST

Update - GLS has resumed delivery to the regions in Spain in which they weren’t able to deliver last week due to heavy snowfall. However, you may experience continued delays in deliveries due to the large volume of shipments. We will continue to monitor the situation and provide updates accordingly.
Jan 19, 09:03 PST

Monitoring - Due to extreme weather conditions in Spain, you may experience delays in deliveries. Delays are heightened in the following areas, as deliveries are not currently possible: Madrid, Toledo, Albacete, Guadalajara, Cuenca and Teruel.

We are closely monitoring the situation and will continue to keep you updated as more information becomes available.
Jan 13, 10:58 PST

Monitoring - Due to security restrictions in place for the upcoming U.S. Presidential Inauguration on Wednesday, Jan 20th, some areas within Washington D.C. and other locations within the U.S. may experience carrier service delays. We will be closely monitoring the situation and will continue to provide updates as more information becomes available.
Jan 18, 13:39 PST

Monitoring - Due to heavy storms and inclement weather in the Gulf of Alaska through Monday evening, you may experience delays in deliveries. We will continue to provide updates and advise accordingly as more information becomes available.
Jan 18, 13:34 PST

Monitoring - Purolator is experiencing a continuation of Peak Season volumes, with unprecedented demand for their transportation services. Due to a continued surge in residential deliveries and special handling services, Peak Surcharges will remain in place. Effective January 17, 2021, and until further notice, one or more of the Peak Surcharges will be applied in addition to any existing shipping rates and surcharges to the applicable shipment. Below are the Peak Surcharges that will be in place:

Additional Handling - $3 per piece (previously $5 per piece)
Peak Oversized - $3 per piece (previously $5 per piece)
Peak Residential Heavyweight - $3 per piece (previously $5 per piece)
Peak Large Package - $32 per piece (previously $50 per piece)
Peak Over Maximum Limit - $90 per piece (previously $450 per piece)
Peak Residential Area - $0.40 per shipment (previously $1.50 per shipment)

Peak Season periods and Peak Surcharges are subject to change at any time. We will continue to keep you readily informed and updated.
Jan 15, 15:05 PST

Update - The Brexit Fee for DHL Express Worldwide and DHL Express Next Day by Noon carrier services from the Waalwijk, Netherlands facility will be added to the Shipwire Platform starting January 7, 2021. The Brexit Fee will be assessed for shipments to the United Kingdom at €0.25 per kg or €3.50 per shipment, whichever is greater.

If you have any questions, please contact your account manager or our Customer Care Team at customercare@ingrammicroservices.com
Dec 30, 22:24 PST

Monitoring - Dear Valued Customer,

Please be informed that ground carrier services from our Waalwijk, Netherlands facility including GLS Ground, DHL Euro Parcel Plus and DHL Global Mail are currently unavailable for shipments to the United Kingdom due to extreme road traffic. DHL Express Worldwide and DHL Express Next Day by Noon carrier services are still available for shipments from the Waalwijk, Netherlands facility to UK destinations. We are keeping a close eye on our carrier partners in the UK and will continue to update you with more information as it comes.

Furthermore, starting January 1, 2021, DHL Express Worldwide and DHL Express Next Day by Noon carrier services will be the only carrier services available for shipments to the UK from the Waalwijk, Netherlands facility until further notice. These carrier services will be assessed a Brexit Fee of 3.50 euro per shipment starting on January 1, 2021.

If you have any questions, please contact your account manager or our Customer Care Team at customercare@ingrammicroservices.com
Dec 21, 11:38 PST

Monitoring - Please be informed that Hong Kong will now be considered as part of China under the Export Administration Regulations (EAR). Due to the U.S. export (EEI) filing requirements from the EAR, we will no longer be able to support outbound shipments from our U.S. facilities to Hong Kong until further notice. This change will be implemented in the Shipwire Platform on December 30, 2020.

Also, as a continuation of the changes imposed in the Shipwire Platform on June 29, 2020, outbound shipments from our U.S. facilities to the destination countries of China, Russia or Venezuela are unable to be supported until further notice.

Please contact your account manager or our customer care team at customercare@ingrammicroservices.com with any questions or concerns.
Dec 30, 12:09 PST

Update - Please read below for transportation and carrier updates for December 16, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

Please note, as carrier services are restored to various destinations, delays will still be evident as in-country restrictions remain in place to prevent the spread of COVID-19 and service level guarantees remain suspended. Further, if carriers are unable to successfully complete a delivery as a result of business closures, items may be returned back to the origin warehouse.

At this time, new restrictions are evolving across Europe as the spread of coronavirus continues and new measures are being put in place. We will continue to advise and inform as more information is released by the carriers. Please see below for the latest carrier updates:

GLS Update:

Due to the measures announced by the Dutch Government, GLS ParcelShops in Germany and the Netherlands will be closed until further notice. As a result, it will not be possible to collect and send parcels for the time being in these countries. Parcels at a closing ParcelShop are taken out by the carrier and will be sent as Home Delivery, those not Home Delivery will be returned to the warehouse.

DHL Update:

Due to COVID-19, temporary service adjustments and delays are expected for DHL Express Time Definite International services at this time. Due to the COVID-19 measures and the holiday period, there is a delay of one or more days in Germany, France, Belgium, UK, Ireland, Austria and Italy. Due to the lockdown mandates in Germany and the Netherlands, all parcels are taken out of the closing locations and will be returned to the sender. If a parcel is on its way to a closed location, an attempt to divert to an open location will occur. If this is not possible, the parcel will be returned to the sender. Please note that the situation is dynamic and can change. We will continue to provide country-specific information as it becomes available.

With the new restrictions, lockdowns, and measures being put in place across the globe as the coronavirus pandemic progresses, we will continue to provide updates as information becomes available.
Dec 16, 12:24 PST

Update - Please read below for transportation and carrier updates for December 14, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

Please note, as carrier services are restored to various destinations, delays will still be evident as in-country restrictions remain in place to prevent the spread of COVID-19 and service level guarantees remain suspended. Further, if carriers are unable to successfully complete a delivery as a result of business closures, items may be returned back to the origin warehouse.

At this time, new restrictions are evolving across Europe as the spread of coronavirus continues and new measures are being put in place. We will continue to advise and inform as more information is released by the carriers. Please see below for the latest carrier updates:


GLS Update:

Due to the measures announced by the Dutch Government, GLS ParcelShops will be closed from Tuesday, December 15th until further notice. As a result, it will not be possible to collect and send parcels for the time being.


DHL Update:

Due to COVID-19, temporary service adjustments and delays are expected for DHL Express Time Definite International services at this time. Please note that the situation is dynamic and can change. We will continue to provide country-specific information as it becomes available.


Royal Mail Updates:

Please expect significant delays due to lack of available transport links and suspension of certain country’s postal operations. Most major export routes remain open, and will continue to accept and process mail. However, customers may experience various levels of delays as many countries have implemented special measures to combat the spread of COVID-19. We will continue to provide country-specific information as it becomes available.


Parcel Force Updates:

Due to COVID-19, deliveries to all parts of Europe have been affected. Parcel Force has suspended same-day collections across the UK until further notice to ensure all items get delivered. If, as a result of regional or business closures, deliveries are not able to be successfully completed, items may be exported back to the UK. In this ever-changing time, please expect delays in the following countries due to country lockdown orders, custom restrictions that are in place, or reduced frequency due to limited airline capacity:

Belgium
Czech Republic
Denmark
France
Greece
Latvia
Lithuania
Malta
Portugal
Slovakia
Slovenia
Albania
Bosnia
Serbia
Hong Kong
Mexico
Argentina
Belarus
Brazil
Chile
India
Kenya
Zambia
Uruguay
Uganda
Russia
Mauritius

With the new restrictions, lockdowns, and measures being put in place across the globe as the coronavirus pandemic progresses, we will continue to provide updates as information becomes available.
Dec 14, 13:31 PST

Update - Please read below for transportation and carrier updates for October 27, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

Please note, as carrier services are restored to various destinations, delays will still be evident as in-country restrictions remain in place to prevent the spread of COVID-19 and service level guarantees remain suspended. Further, if carriers are unable to successfully complete a delivery as a result of business closures, items may be returned back to the origin warehouse.

Parcel Force has restored services to the countries listed below:
Israel

Parcel Force has suspended services to the countries listed below:
Mauritius
Ireland
Slovenia

Royal Mail has suspended services to the countries listed below:
Mauritius

FedEx has restored services to the countries listed below:
Botswana
Democratic Republic of the Congo
Cape Verde
Gambia
Burundi
Uganda
Seychelles

USPS has restored services to the countries listed below:
Papua New Guinea
Solomon Islands
Uzbekistan
Vanuatu

DHL Global Mail has restored services to the countries listed below:
Grenada
Honduras
Haiti
Nicaragua
Mongolia
Gambia
Comoros Islands
Seychelles
Sudan

UPS has suspended services to the countries listed below:
Bhutan
Eritrea
Kiribati
French Polynesia
Sudan

Canada Post has suspended services to the countries listed below:
Trinidad and Tobago
Venezuela
Oct 27, 09:13 PDT

Update - Please read below for transportation and carrier updates for October 13, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

Please note, as carrier services are restored to various destinations, delays will still be evident as in-country restrictions remain in place to prevent the spread of COVID-19 and service level guarantees remain suspended. Further, if carriers are unable to successfully complete a delivery as a result of business closures, items may be returned back to the origin warehouse.

USPS has restored services to the countries listed below:
Bermuda
Bolivia
Bahamas
Botswana
Democratic Republic of the Congo
Cook Islands
Costa Rica
Dominica
Dominican Republic
Ecuador
Fiji
French Guiana
Gambia
Guatemala
Guyana
Haiti
Kyrgyzstan
Kiribati
Cayman Islands
Lesotho
Moldova
Mauritania
Malawi
French Polynesia
Rwanda
Sudan
Sint Maarten
Tonga
Tanzania
Uganda
Venezuela
Samoa
South Africa
Zimbabwe

Australia Post has restored services to the countries listed below:
United Arab Emirates
Austria
Bosnia and Herzegowina
Barbados
Bangladesh
Bahrain
Bermuda
Brunei Darussalam
Bolivia
Brazil
Bahamas
Botswana
Canada
Democratic Republic of the Congo
Central African Republic
Cook Islands
Chile
Colombia
Cyprus
Czech Republic
Djibouti
Denmark
Ecuador
Estonia
Egypt
Spain
Finland
Fiji
Grenada
Ghana
Greece
Guyana
Croatia
Hungary
Israel
Indian Ocean Territory
Jamaica
Jordan
Kiribati
Comoros Islands
Kuwait
Cayman Islands
Laos
Sri Lanka
Lithuania
Latvia
Morocco
Moldova
Montenegro
Madagascar
Macedonia, Republic of
Myanmar
Mauritius
Malawi
Mexico
New Caledonia
Norway
Nauru
Panama
Peru
Papua New Guinea
Philippines
Pakistan
Poland
St. Pierre and Miquelon
Portugal
Paraguay
Qatar
Reunion Island
Romania
Serbia, Republic of
Russia
Rwanda
Saudi Arabia
Solomon Islands
Seychelles
Sudan
St. Helena
Slovenia
San Marino
Suriname
Sao Tome and Principe
El Salvador
Chad
Tokelau
Timor-Leste
Tonga
East Timor
Turkey
Trinidad and Tobago
Ukraine
Uganda
United States
Vatican City
Vanuatu
Wallis and Futuna
Mayotte
South Africa

Canada Post has restored services to the countries listed below:
Afghanistan
Albania
Algeria
Angola
Antigua
Argentina
Armenia
Aruba
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Benin
Bermuda
Bhutan
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegowina
Brazil
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Central African Republic
Chad
Chad
Chile
Colombia
Congo
Cook Islands
Costa Rica
Curacao
Cyprus
Democratic Republic of the Congo
Djibouti
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Faroe Islands
Fiji
French Guiana
French Polynesia
Gabon
Georgia
Ghana
Gibraltar
Greenland
Guadeloupe
Guatemala
Guinea
Guinea-Bissau
Israel
Jamaica
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Latvia
Lesotho
Liechtenstein
Macedonia, Republic of
Madagascar
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritania
Mauritius
Moldova
Monaco
Mongolia
Montenegro
Montenegro
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
New Caledonia
Niger
Nigeria
Nigeria
Oman
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Qatar
Reunion Island
Romania
Russia
Rwanda
Saint Lucia
Samoa
Sao Tome and Principe
Saudi Arabia
Saudi Arabia
Senegal
Seychelles
Sint Maarten
Solomon Islands
South Africa
South Africa
Sri Lanka
Suriname
Tajikistan
Tanzania
Timor-Leste
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Tuvalu
Uganda
Ukraine
United Arab Emirates
Uruguay
Uzbekistan
Vanuatu
Zambia

DHLGM has restored services to the countries listed below:
Chad
Central African Republic
Guinea
Sint Maarten
Suriname
Uganda

DPEX has restored services to the countries listed below:
India
Sri Lanka
Pakistan
Thailand

Royal Mail has restored services to the countries listed below:
Azerbaijan
Botswana
Cuba
Lebanon
Mauritania
Mauritius
Nepal
Zambia

UPS has restored services to the countries listed below:
Costa Rica

Australia Post has suspended services to the countries listed below:
Belarus
Cuba
North Korea
Cayman Islands
Laos
St. Pierre and Miquelon
Pitcairn
Tokelau
Saint Vincent and the Grenadines
Wallis and Futuna
Samoa

DHLGM has suspended services to the countries listed below:
Liberia
Myanmar
Sudan
Venezuela

DPEX has suspended services to the countries listed below:
Myanmar
Nepal

Parcelforce has suspended services to the countries listed below:
Afghanistan
Bolivia
Guinea-Bissau
Israel
Libya
Pakistan
Somalia
Syria
Trinidad and Tobago
Venezuela
Virgin Islands (British)
Yemen

Royal Mail has suspended services to the countries listed below:
Bolivia
Liberia
Nicaragua
Sierra Leone
Ukraine

USPS has suspended services to the countries listed below:
Niger

For Hong Kong Post service updates, please reference their current status here - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_982.html.
Oct 13, 13:10 PDT

Update - Please read below for transportation and carrier updates for June 18, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

Please note, as carrier services are restored to various destinations, delays will still be evident as in-country restrictions remain in place to prevent the spread of COVID-19 and service level guarantees remain suspended. Further, if carriers are unable to successfully complete a delivery as a result of business closures, items may be returned back to the origin warehouse.

ABM will implement an ‘Emergency Situation Surcharge’ of £1.95 (per kilo) for shipments to the United States for their Parcel Plus and Parcel Lite services. The ‘Emergency Situation Surcharges’ will be added to the Shipwire Platform starting July 6, 2020 and will remain in place until ABM has given notice that the surcharge is no longer required.

Parcelforce will apply their ‘Emergency Situation Surcharge’ for shipments to additional countries with Global Priority and Global Value services. The ‘Emergency Situation Surcharges’ will be added to the Shipwire Platform starting July 6, 2020 and will remain in place until Parcelforce has given notice that the surcharge is no longer required. The ‘Emergency Situation Surcharge’ will be assessed to the additional countries below as follows:
Malaysia - £2.00 per kg

Parcelforce has restored services to the countries listed below:
Barbados
Djibouti
Fiji
Mauritius
Maldives
Malawi
Peru
French Polynesia
Pakistan
Rwanda
Chad
Togo
Tunisia
Tanzania
Uzbekistan
Vanuatu
Samoa
South Africa
Zambia
Zimbabwe

Royal Mail has restored services to the countries listed below:
Djibouti
Fiji
Malawi
Peru
French Polynesia
Pakistan
Rwanda
Chad
Togo
Tunisia
Tanzania
Uzbekistan
Vanuatu
Samoa
South Africa

FedEx has suspended International Economy services to Mongolia and all services to Botswana have been suspended. FedEx has restored services to the countries listed below:
Portugal
India **Edit - FedEx services from the Shenzhen, CHN facility have been suspended to India**
Nepal
East Timor
Uzbekistan
Vanuatu

USPS has suspended services to the countries listed below:
Brunei Darussalam
Kosovo
Turkmenistan
Uzbekistan

USPS has restored services to the countries listed below:
Antigua
Aruba
Barbados
Belize
Jamaica
Moldova
New Caledonia
Nicaragua
Trinidad and Tobago

DHL Global Mail has suspended services to the countries listed below:
Algeria
Antigua
Aruba
Azerbaijan
Bahamas
Barbados
Belize
Bermuda
Bolivia
Bonaire, Sint Eustatius and Saba
Botswana
Brunei Darussalam
Burkina Faso
Burundi
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
Colombia
Comoros Islands
Congo
Costa Rica
Curacao
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
El Salvador
Fiji
French Polynesia
Gambia
Ghana
Grenada
Guadeloupe
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Jamaica
Kuwait
Laos
Lesotho
Libya
Malawi
Mali
Martinique
Mauritania
Mauritius
Mongolia
Morocco
Nepal
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Reunion Island
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
Sao Tome and Principe
Seychelles
Sint Maarten
Somalia
St. Helena
Suriname
Swaziland
Tajikistan
Trinidad and Tobago
Turkmenistan
Tuvalu
Uganda
Uzbekistan
Vanuatu
Wallis and Futuna
Western Sahara
Yemen

DHL Global Mail has restored services to the countries listed below:
India
Kyrgyzstan
Madagascar
Maldives
Rwanda
South Africa
Sri Lanka
Virgin Islands (British)

DHL Euro Parcel has restored services to the postcodes listed below:
Austria 6553
Austria 6555
Austria 6561
Austria 6562
Austria 6563
Austria 6580
Portugal 3880
Portugal 3885

DHL Express has restored services to the countries listed below:
India **Edit - DHL Express services from the Shenzhen, CHN facility have been suspended to India**
Libya
Mayotte
Reunion Island
Somalia
Timor-Leste
Turkmenistan

DPEX has restored services to the countries listed below:
Cambodia
New Zealand
Philippines
**Edit - DPEX services from the Shenzhen, CHN facility have been suspended to India**

Australia Post has adjusted their mail services to countries impacted by COVID-19 due to the substantial reduction in flight frequencies/flight cancellations. Australia Post’s Economy and Economy Signature international delivery services remain suspended for all countries. Please see below for the updated services suspended per country (if a country isn’t listed below, International Express and International Standard services are available):
Afghanistan - All services
Anguilla - All services
Argentina - All services
Austria - All services
Bahamas - All services
Bahrain - All services
Bangladesh - All services
Barbados - All services
Bermuda - All services
Bhutan - All services
Bolivia - All services
Bosnia and Herzegowina - All services
Botswana - All services
Brazil - All services
Indian Ocean Territory - All services
Brunei Darussalam - All services
Cambodia - All services
Cayman Islands - All services
Central African Republic - All services
Chad - All services
Chile - All services
Comoros Islands - All services
Democratic Republic of the Congo - All services
Cote D'Ivoire - All services
Croatia - All services
Curacao - All services
Cyprus - All services
Djibouti - All services
Ecuador - All services
Egypt - All services
El Salvador - All services
Estonia - All services
Falkland Islands - All services
French Polynesia - All services
Gambia - All services
Ghana - All services
Grenada - All services
Guinea-Bissau - All services
Guyana - All services
India - All services
Jamaica - All services
Jordan - All services
Kiribati - All services
Kosovo - All services
Kuwait - All services
Laos - All services
Lebanon - All services
Libya - All services
Madagascar - All services
Malawi - All services
Maldives - All services
Mauritius - All services
Mexico - All services
Mongolia - All services
Morocco - All services
Myanmar - All services
Nepal - All services
Niue Island - All services
Niue Island - All services
Norway - All services
Oman - All services
Pakistan - All services
Palestinian Territory, Occupied - All services
Panama - All services
Paraguay - All services
Peru - All services
Philippines - All services
Poland - All services
Pitcairn - All services
Pitcairn - All services
Romania - All services
Russia - All services
Rwanda - All services
St. Pierre and Miquelon - All services
Samoa - All services
Senegal - All services
Seychelles - All services
Somalia - All services
South Africa - All services
Sri Lanka - All services
Sudan - All services
Suriname - All services
Swaziland - All services
Tanzania - All services
Tokelau - All services
Trinidad and Tobago - All services
Tunisia - All services
Tuvalu - All services
Uganda - All services
Ukraine - All services
Uruguay - All services
Wallis and Futuna - All services
Lithuania - Australia Post International Express
Timor-Leste - Australia Post International Express
Reunion Island - Australia Post International Express
Sao Tome & Principe - Australia Post International Express
Latvia - Australia Post International Express
East Timor - Australia Post International Express
United Arab Emirates - Australia Post International Express
Canada - Australia Post International Express
Cook Islands - Australia Post International Express
Czech Republic - Australia Post International Express
Denmark - Australia Post International Express
Finland - Australia Post International Express
Fiji - Australia Post International Express
Greece - Australia Post International Express
Hungary - Australia Post International Express
Israel - Australia Post International Express
New Caledonia - Australia Post International Express
Nauru - Australia Post International Express
Papua New Guinea - Australia Post International Express
Portugal - Australia Post International Express
Qatar - Australia Post International Express
Saudi Arabia - Australia Post International Express
Solomon Islands - Australia Post International Express
Slovenia - Australia Post International Express
Tonga - Australia Post International Express
Vatican City - Australia Post International Express
Vanuatu - Australia Post International Express
Canary Islands - Australia Post International Standard
Colombia - Australia Post International Standard
Moldova - Australia Post International Standard
Montenegro - Australia Post International Standard
Macedonia, Republic of - Australia Post International Standard
Serbia, Republic of - Australia Post International Standard
San Marino - Australia Post International Standard
Turkey - Australia Post International Standard

Australia Post has restored services to the countries listed below:
Honduras
Kazakhstan
Saint Vincent and the Grenadines
Taiwan
Jun 18, 09:06 PDT

Update - Please read below for transportation and carrier updates for May 22, 2020.

Shenzhen, CHN carrier services DHL Express and DPEX Express have updated their ‘Emergency Situation Surcharges’ as a result of reductions in available air cargo capacity and flights into various countries supported by their respective networks. The updated ‘Emergency Situation Surcharges’ will be added to the Shipwire Platform for DHL Express and DPEX Express starting May 26, 2020 and will remain in place until the carriers have given notice that the surcharges are no longer required.

DHL Express’ updated ‘Emergency Situation Surcharge’ will be assessed per shipment as follows (prices listed in Chinese Yuan):
Hong Kong – 7.00 per kg
Rest of Asia* – 7.00 per kg
Rest of world – 14.00 per kg
*Rest of Asia includes countries listed below:
Bangladesh
Brunei
Bhutan
Cook Islands
Fiji
Indonesia
India
Japan
Cambodia
Kiribati
South Korea
Laos
Sri Lanka
Myanmar
Macao
Maldives
Malaysia
New Caledonia
Nepal
Nauru
Niue
Tahiti
Papua New Guinea
Philippines
Pakistan
Solomon Islands
Singapore
Thailand
Timor-Leste
Tonga
Tuvalu
Taiwan
Vietnam
Vanuatu
Samoa

DPEX Express’ updated ‘Emergency Situation Surcharge’ will be assessed per shipment as follows (prices listed in Hong Kong Dollar):
Australia – 15.50 per 0.5 kg
New Zealand – 17.50 per 0.5 kg
United Kingdom – 10.00 per 0.5 kg
All other countries – 5.00 per 0.5 kg

DPEX has suspended services to the countries listed below. These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform:
New Zealand
Saudi Arabia
South Africa
Sri Lanka
United Arab Emirates
United Kingdom
May 22, 15:17 PDT

Update - Please read below for transportation and carrier updates for May 15, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

Please note, as carrier services are restored to various destinations, delays will still be evident as in-country restrictions remain in place to prevent the spread of COVID-19 and carrier service level guarantees remain suspended. Further, if carriers are unable to successfully complete a delivery as a result of business closures, items may be returned back to the origin warehouse.

DHL Express has suspended service to Libya and services have been restored to Mauritius and Seychelles.

Royal Mail has restored services to the countries listed below:
Barbados
Bermuda
Cayman Islands
Dominican Republic
Ecuador
Georgia
Grenada
Guyana
Jamaica
Mali
Morocco
Philippines
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Sri Lanka
Taiwan
Thailand
Turks and Caicos Islands
Virgin Islands (British)

Parcelforce will apply their ‘Emergency Situation Surcharge’ for shipments to additional countries with Global Priority and Global Value services. The ‘Emergency Situation Surcharges’ will be added to the Shipwire Platform starting May 24, 2020 and will remain in place until Parcelforce has given notice that the surcharge is no longer required. The ‘Emergency Situation Surcharge’ will be assessed to the additional countries below as follows:
Brazil - £5.05 per kg
Thailand - £2.00 per kg
New Zealand - £5.80 per kg (updated from £3.55)
Caribbean region* - £4.20 per kg
*Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, Sint Eustacious, Saba, Virgin Islands (British), Cayman Islands, Cuba, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Puerto Rico, Saint Barthelemy, Saint Martin, Sint Maartin, St Kitts & Nevis, Saint Lucia, Saint Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, US Virgin Islands

Parcelforce has restored services to the countries listed below:
Afghanistan
Albania
Bermuda
Bosnia and Herzegovina
Cayman Islands
Dominican Republic
Ecuador
Georgia
Grenada
Guinea-Bissau
Guyana
Jamaica
Kazakhstan
Kosovo
Kuwait
Lebanon
Libya
Philippines
Mali
Montenegro
Morocco
Oman
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Somalia
Sri Lanka
Syria
Thailand
Turks and Caicos Islands
Virgin Islands (British)
Yemen

FedEx has restored services to the countries listed below:
Bangladesh
Burkina Faso
Central African Republic
Equatorial Guinea
Chad
Congo
Fiji
Guinea
Guinea-Bissau
Liberia
Libya
Mali
Mauritius
Namibia
Niger
Pakistan
Qatar
Rwanda
Samoa
South Africa
Swaziland
Timor-Leste
Tonga

USPS has suspended service to Antigua & Barbuda, Virgin Islands (British), Swaziland (Eswatini). The United States Department of State notified USPS that diplomatic mail (DPO) is temporarily suspended to the postcodes listed below until June 4, 2020. These postcodes will also be suspended for postal consolidators (FedEx Smartpost, DHL Global Mail).
City - State - ZIP Code
DPO - AE - 09175-9997
DPO - AE - 09178-9997
DPO - AE - 09283-9997
DPO - AE - 09488-9997
DPO - AE - 09489-9997
DPO - AE - 09614-9997
DPO - AE - 09734-9997
DPO - AE - 09813-9997
DPO - AE - 09817-9997
DPO - AE - 09820-9997
DPO - AE - 09826-9997
DPO - AE - 09828-9997
DPO - AE - 09831-9997
DPO - AE - 09836-9997
DPO - AE - 09846-9997
DPO - AE - 09854-9997
DPO - AE - 09857-9997
DPO - AE - 09860-9997
DPO - AE - 09864-9997
DPO - AE - 09867-9997
DPO - AE - 09869-9997
DPO - AA - 34011-9997
DPO - AA - 34020-9997
DPO - AA - 34024-9997
DPO - AA - 34030-9997
DPO - AA - 34031-9997
DPO - AA - 34032-9997
DPO - AA - 34033-9997
DPO - AA - 34034-9997
DPO - AA - 34035-9997
DPO - AA - 34036-9997
DPO - AA - 34039-9997
DPO - AA - 34068-9997
DPO - AP - 96210-9997
DPO - AP - 96532-9997

USPS has restored services to the countries listed below:
Anguilla
Bosnia and Herzegovina
Eritrea
Estonia
Israel
Moldova
Montenegro
Romania

Australia Post has adjusted their mail services to countries impacted by COVID-19 due to the substantial reduction in flight frequencies/flight cancellations. Australia Post’s Economy and Economy Signature international delivery services remain suspended for all countries. Please see below for the updated services suspended per country (if a country isn’t listed below, International Express and International Standard services are available):
Afghanistan - All services
Anguilla - All services
Argentina - All services
Austria - All services
Bahamas - All services
Bahrain - All services
Bangladesh - All services
Barbados - All services
Bermuda - All services
Bhutan - All services
Bolivia - All services
Bosnia & Herzegovina - All services
Botswana - All services
Brazil - All services
British Indian Ocean Territory - All services
Brunei Darussalam - All services
Cambodia - All services
Canada - Australia Post International Express
Canary Islands - Australia Post International Standard
Cayman Islands - All services
Central African Republic - All services
Chad - All services
Chile - All services
Colombia - All services
Comoros Islands - All services
Cook Islands - Australia Post International Express
Cote D'Ivoire - All services
Croatia - All services
Curacao - All services
Curacao - All services
Cyprus - All services
Czech Republic - Australia Post International Express
Democratic Republic of the Congo - All services
Denmark - Australia Post International Express
Djibouti - All services
East Timor - All services
Ecuador - All services
Egypt - All services
El Salvador - All services
Estonia - All services
Falkland Islands - All services
Fiji - Australia Post International Express
Finland - Australia Post International Express
French Polynesia - All services
Gambia - All services
Ghana - All services
Greece - Australia Post International Express
Grenada - All services
Guinea-Bissau - All services
Guyana - All services
Hungary - Australia Post International Express
India - All services
Israel - Australia Post International Express
Jamaica - All services
Jordan - All services
Kiribati - All services
Kosovo - All services
Kuwait - All services
Laos - All services
Latvia - All services
Lebanon - All services
Libya - All services
Lithuania - All services
Macedonia - Australia Post International Standard
Madagascar - All services
Malawi - All services
Maldives - All services
Mauritius - All services
Mexico - All services
Moldova - Australia Post International Standard
Mongolia - All services
Montenegro - Australia Post International Standard
Morocco - All services
Myanmar - All services
Nauru - Australia Post International Express
Nepal - All services
New Caledonia - Australia Post International Express
Niue Island - All services
Norway - All services
Oman - All services
Pakistan - All services
Panama - All services
Paraguay - All services
Papua New Guinea - Australia Post International Express
Peru - All services
Philippines - All services
Pitcairn - All services
Poland - All services
Portugal - Australia Post International Express
Qatar - Australia Post International Express
Romania - All services
Russia - All services
Rwanda - All services
Samoa - All services
San Marino - Australia Post International Standard
Saudi Arabia - Australia Post International Express
Senegal - All services
Serbia - Australia Post International Standard
Seychelles - All services
Sierra Leone - All services
Slovenia - Australia Post International Express
Solomon Islands - Australia Post International Express
Somalia - All services
South Africa - All services
Sri Lanka - All services
St. Pierre and Miquelon - All services
Sudan - All services
Suriname - All services
Swaziland - All services
Taiwan - All services
Tanzania - All services
Timor-Leste - All services
Tokelau - All services
Tonga - Australia Post International Express
Trinidad & Tobago - All services
Tunisia - All services
Turkey - Australia Post International Standard
Tuvalu - All services
Uganda - All services
Ukraine - All services
United Arab Emirates - Australia Post International Express
Uruguay - All services
Vanuatu - Australia Post International Express
Vatican - Australia Post International Express
Wallis And Futuna - All services

Hongkong Post has adjusted their mail services to countries impacted by COVID-19 due to the substantial reduction in flight frequencies/flight cancellations. Please see below for the updated services suspended per country:
Destination - Type of Services Suspended
Afghanistan - All airmail postal services (except Speedpost service), Surface letter and packet services
Albania - All airmail postal services (except Speedpost service)
Algeria - All postal services (except Speedpost service)
Andorra - All surface mail postal services, Air letter and packet services
Angola - All postal services (including Speedpost service)
Anguilla - All postal services (except Speedpost service)
Antigua and Barbuda - All postal services (except Speedpost service)
Argentina - All surface mail postal services
Armenia - All airmail postal services (including Speedpost service), Surface letter and packet services
Aruba - All postal services (except Speedpost service)
Australia - All airmail postal services (including Speedpost service)
Austria - All airmail postal services (except Speedpost service)
Azerbaijan - All postal services (including Speedpost service)
Bahamas - All postal services (except Speedpost service)
Bahrain - All postal services (including Speedpost service)
Balearic Islands - All airmail postal services (except Speedpost service)
Barbados - All postal services (except Speedpost service)
Belarus - All postal services (including Speedpost service)
Belgium - All airmail postal services (except Speedpost service)
Belize - All surface mail postal services
Benin - Surface letter and packet services, All airmail postal services (except Speedpost service)
Bermuda - All postal services (including Speedpost service)
Bhutan - All surface mail postal services
Bolivia - All postal services (except Speedpost service)
Bosnia and Herzegovina - All surface mail postal services, All airmail postal services (except Speedpost service)
Botswana - All airmail postal services (except Speedpost service), All surface mail postal services
Brazil - Surface letter and packet services, All airmail postal services (including Speedpost service)
Brunei Darussalam - Speedpost service, Surface letter and packet services
Bulgaria - Surface parcel service
Burkina Faso - Surface letter and packet services, All airmail postal services (except Speedpost service)
Burundi - All airmail postal services (except Speedpost service), Surface letter and packet services
Cambodia - All airmail postal services (including Speedpost service)
Cameroon - All surface mail postal services, Air parcel service
Canada - All airmail postal services (including Speedpost service)
Canary Islands - All airmail postal services
Cape Verde - Surface letter and packet services, All airmail postal services (except Speedpost service)
Cayman Islands - All postal services (including Speedpost service)
Central African Rep. - All airmail postal services (including Speedpost service), Surface letter and packet services
Chad - All postal services (including Speedpost service)
Chile - All postal services (including Speedpost service)
Christmas Island - All airmail postal services
Cocos (Keeling) Islands - All airmail postal services
Colombia - All postal services (including Speedpost service)
Comoros - All postal services
Congo - All postal services (including Speedpost service)
Cook Islands - All airmail postal services
Costa Rica - All airmail postal services (except Speedpost service), Surface letter and packet services
Côte d'Ivoire - All postal services (except Speedpost service)
Croatia - All surface mail postal services
Cuba - Speedpost service, Air parcel service
Cyprus - All airmail postal services (including Speedpost service)
Dem. Rep. of the Congo - All postal services (including Speedpost service)
Denmark - All airmail postal services (except Speedpost service)
Djibouti - All postal services (including Speedpost service)
Dominica - All airmail postal services (except Speedpost service)
Dominican Republic - All postal services (except Speedpost service)
Ecuador - All postal services (except Speedpost service)
Egypt - All airmail postal services (including Speedpost service)
El Salvador - All surface mail postal services, Air letter and packet services
Equatorial Guinea - All airmail postal services (including Speedpost service), Surface letter and packet services
Eritrea - All airmail postal services (except Speedpost service), Surface letter and packet services
Estonia - All postal services (including Speedpost service)
Eswatini - All airmail postal services (except Speedpost service), All surface mail postal services
Ethiopia - All postal services (including Speedpost service)
Falkland Islands & South Georgia & South Sandwich Islands - All airmail postal services, Surface letter and packet services
Faroe Islands - All airmail postal services (except Speedpost service)
Fiji - All postal services (including Speedpost service)
France - All postal services (except Speedpost service)
French Guiana - All postal services (including Speedpost service)
French Polynesia - All postal services (including Speedpost service)
Gabon - Surface letter and packet services, All airmail postal services (except Speedpost service)
Gambia - All airmail postal services (except Speedpost service), Surface letter and packet services
Georgia - All surface mail postal services, Air parcel service
Germany - All airmail postal services (except Speedpost service)
Ghana - All surface mail postal services
Gibraltar - All airmail postal services (including Speedpost service)
Greece - All airmail postal services (except Speedpost service)
Greenland - All airmail postal services (except Speedpost service)
Grenada - All airmail postal services (except Speedpost service)
Guadeloupe - All surface mail postal services, All airmail postal services (except Speedpost service)
Guatemala - All surface mail postal services, Air letter and packet services
Guinea - All surface mail postal services, All airmail postal services (except Speedpost service)
Guinea-Bissau - All airmail postal services (including Speedpost service), Surface letter and packet services
Guyana - All postal services (except Speedpost service)
Haiti - All airmail postal services (except Speedpost service), Surface letter and packet services
Honduras - All postal services (including Speedpost service)
Hungary - All airmail postal services (except Speedpost service)
Iceland - All postal services (including Speedpost service)
India - All postal services (including Speedpost service)
Iran - All surface mail postal services
Ireland - All airmail postal services (including Speedpost service)
Israel - All airmail postal services (including Speedpost service)
Italy - All airmail postal services (except Speedpost service)
Jamaica - All postal services (except Speedpost service)
Japan - All airmail postal services (except Speedpost service)
Jordan - All airmail postal services (including Speedpost service)
Kazakhstan - All postal services (including Speedpost service)
Kenya - All postal services (including Speedpost service)
Kiribati - All airmail postal services (including Speedpost service), Surface letter and packet services
Kosovo - All airmail postal services
Kuwait - All postal services (including Speedpost service)
Kyrgyzstan - Speedpost service, Air parcel service, All surface mail postal services
Laos - Speedpost service
Latvia - All postal services (including Speedpost service)
Lebanon - All postal services (including Speedpost service)
Lesotho - All postal services (including Speedpost service)
Liberia - All postal services (including Speedpost service)
Libya - All postal services (including Speedpost service)
Liechtenstein - All postal services (except Speedpost service)
Lithuania - All surface mail postal services
Luxembourg - All postal services (including Speedpost service)
Madagascar - All postal services (except Speedpost service)
Malawi - All postal services (except Speedpost service)
Maldives - All postal services (including Speedpost service)
Mali - All postal services (except Speedpost service)
Malta - All airmail postal services (including Speedpost service)
Martinique - All surface mail postal services, All airmail postal services (except Speedpost service)
Mauritania - All surface mail postal services, All airmail postal services (except Speedpost service)
Mauritius - All airmail postal services (including Speedpost service)
Mexico - All surface mail postal services
Moldova - All postal services (including Speedpost service)
Monaco - All surface mail postal services, All airmail postal services (except Speedpost service)
Mongolia - All postal services (including Speedpost service)
Montenegro - All airmail postal services (except Speedpost service), Surface letter and packet services
Montserrat - All airmail postal services (except Speedpost service), Surface parcel service
Morocco - All postal services (including Speedpost service)
Mozambique - All postal services (including Speedpost service)
Myanmar - All airmail postal services (including Speedpost service), Surface letter and packet services
Namibia - All airmail postal services (except Speedpost service), All surface mail postal services
Nauru - All airmail postal services (including Speedpost service)
Nepal - All postal services (including Speedpost service)
Netherlands - All airmail postal services (except Speedpost service)
New Caledonia - All postal services (including Speedpost service)
New Zealand - All airmail postal services (including Speedpost service)
Nicaragua - All surface mail postal services
Niger - Surface letter and packet services, All airmail postal services (except Speedpost service)
Nigeria - All postal services (including Speedpost service)
Norfolk Islands - All airmail postal services (except Speedpost service)
North Macedonia - All postal services (including Speedpost service)
Norway - All airmail postal services (including Speedpost service)
Oman - All postal services (including Speedpost service)
Pakistan - All postal services (including Speedpost service)
Panama - All postal services (including Speedpost service)
Papua New Guinea - All airmail postal services (including Speedpost service)
Paraguay - All surface mail postal services
Peru - All postal services (including Speedpost service)
Philippines - All postal services (including Speedpost service)
Pitcairn Islands - All airmail postal services
Poland - All airmail postal services (except Speedpost service)
Portugal - All airmail postal services (except Speedpost service)
Qatar - All surface mail postal services
Reunion - All airmail postal services (except Speedpost service)
Romania - All surface mail postal services
Russia - All surface mail postal services
Rwanda - Surface letter and packet services, All airmail postal services (including Speedpost service)
San Marino - Air letter and packet services
Sao Tome & Principe - All airmail postal services (including Speedpost service), Surface letter and packet services
Saudi Arabia - All postal services (including Speedpost service)
Senegal - All postal services (including Speedpost service)
Serbia - Surface letter and packet services
Seychelles - Speedpost service, All surface mail postal services
Sierra Leone - All surface mail postal services, Air parcel service
Singapore - All airmail postal services (including Speedpost service)
Slovakia - All airmail postal services (except Speedpost service),
Slovenia - All surface mail postal services
Solomon Islands - All airmail postal services (including Speedpost service)
Somalia - All postal services
South Africa - All postal services (including Speedpost service)
South Korea - All airmail postal services (including Speedpost service)
Spain - All airmail postal services (including Speedpost service)
Sri Lanka - All postal services (including Speedpost service)
St. Helena - All airmail postal services, Surface letter and packet services
St. Kitts & Nevis - All airmail postal services (except Speedpost service), Surface letter and packet services
St. Lucia - All airmail postal services (except Speedpost service), Surface letter and packet services
St. Pierre and Miquelon - All airmail postal services, Surface letter and packet services
St. Vincent and the Grenadines - All airmail postal services (except Speedpost service)
Sudan - All postal services (including Speedpost service)
Suriname - All postal services (except Speedpost service)
Sweden - All airmail postal services (except Speedpost service)
Switzerland - All airmail postal services (except Speedpost service)
Syria - All postal services (including Speedpost service)
Tajikistan - Speedpost service, All surface mail postal services
Tanzania - All postal services (including Speedpost service)
Timor-Leste - All postal services (except Speedpost service)
Togo - All airmail postal services (except Speedpost service), Surface letter and packet services
Tonga - All airmail postal services (except Speedpost service), Surface parcel service
Trinidad & Tobago - All postal services (except Speedpost service)
Tunisia - All postal services (including Speedpost service)
Turkey - All surface mail postal services
Turkmenistan - Speedpost service, All surface mail postal services
Turks & Caicos Islands - All airmail postal services (except Speedpost service), Surface letter and packet services
Tuvalu - All airmail postal services (including Speedpost service), Surface parcel service
Uganda - Surface letter and packet services, All airmail postal services (except Speedpost service)
Ukraine - All postal services (including Speedpost service)
United Arab Emirates - All airmail postal services (including Speedpost service)
United Kingdom - All airmail postal services (including Speedpost service)
United States of America - All airmail postal services (including Speedpost service)
Uruguay - All postal services (including Speedpost service)
Uzbekistan - Speedpost service, Air parcel service, All surface mail postal services
Vanuatu - All airmail postal services (including Speedpost service)
Vatican - All airmail postal services
Venezuela - All postal services (including Speedpost service)
Wallis And Futuna Islands - All airmail postal services, Surface letter and packet services
Western Samoa - All airmail postal services (except Speedpost service), All surface mail postal services
Yemen - All postal services (including Speedpost service)
Zambia - All postal services (including Speedpost service)
Zimbabwe - All postal services (including Speedpost service)

Many postcodes that were suspended on the Shipwire Platform due to government and carrier restrictions for COVID-19 have been restored. However, some carriers are still suspending services to certain postcodes. Please see below for postcodes that are suspended per carrier:
Purolator - Canada - T0J
Purolator - Canada - T0L
Purolator - Canada - T0M
Purolator - Canada - T1L
Purolator - Canada - T1R
Purolator - Canada - T1S
Purolator - Canada - T1V
Purolator - Canada - T1W
Purolator - Canada - T1X
Purolator - Canada - T1Y
Purolator - Canada - T2A
Purolator - Canada - T2B
Purolator - Canada - T2C
Purolator - Canada - T2E
Purolator - Canada - T2G
Purolator - Canada - T2H
Purolator - Canada - T2J
Purolator - Canada - T2K
Purolator - Canada - T2L
Purolator - Canada - T2M
Purolator - Canada - T2N
Purolator - Canada - T2P
Purolator - Canada - T2R
Purolator - Canada - T2S
Purolator - Canada - T2T
Purolator - Canada - T2V
Purolator - Canada - T2W
Purolator - Canada - T2X
Purolator - Canada - T2Y
Purolator - Canada - T2Z
Purolator - Canada - T3A
Purolator - Canada - T3B
Purolator - Canada - T3C
Purolator - Canada - T3E
Purolator - Canada - T3G
Purolator - Canada - T3H
Purolator - Canada - T3J
Purolator - Canada - T3K
Purolator - Canada - T3L
Purolator - Canada - T3M
Purolator - Canada - T3N
Purolator - Canada - T3P
Purolator - Canada - T3R
Purolator - Canada - T3S
Purolator - Canada - T3Z
Purolator - Canada - T4A
Purolator - Canada - T4B
Purolator - Canada - T4C
Purolator - Canada - T4H
DHL Euro Parcel - Austria - 6553
DHL Euro Parcel - Austria - 6555
DHL Euro Parcel - Austria - 6561
DHL Euro Parcel - Austria - 6562
DHL Euro Parcel - Austria - 6563
DHL Euro Parcel - Austria - 6580
DHL Euro Parcel - Portugal - 3880
DHL Euro Parcel - Portugal - 3885
Australia Post - Saint Helena - ASCN 1ZZ
FedEx - Portugal - 9300
FedEx - Portugal - 9304
FedEx - Turkey - 99000-99999
May 15, 14:44 PDT

Update - Please read below for transportation and carrier updates for April 29, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

DPEX has restored service to United Arab Emirates

FedEx has suspended service to Qatar.

Hongkong Post has restored the Speedpost service to Australia and the Surface Parcel service to Brazil.

DHL Express has suspended service to Turkmenistan. DHL Express services to the countries listed below have been restored:
Bonaire
British Indian Ocean Territory
Colombia
French Southern Territories
Greenland
Heard Islands
Nepal
Norway
Pakistan
Pitcairn
Saba
Sint Eustatius
Sri Lanka
St. Pierre and Miquelon
Tajikistan
Uzbekistan
Western Sahara

Royal Mail has suspended services to the countries listed below:
Azerbaijan
Botswana
Chad
Cuba
Georgia
Iraq
Kosovo
Lebanon
Mauritius
Pakistan
Thailand
Turkmenistan
Uzbekistan
Vanuatu
Zambia
Zimbabwe

Royal Mail has restored services to the countries listed below:
Albania
Armenia
Bosnia and Herzegovina
India
Kuwait
Montenegro
South Korea

Parcelforce will apply their ‘Emergency Situation Surcharge’ for shipments to additional countries with Global Priority and Global Value services. The ‘Emergency Situation Surcharges’ will be added to the Shipwire Platform starting May 4, 2020 and will remain in place until Parcelforce has given notice that the surcharge is no longer required. The ‘Emergency Situation Surcharge’ will be assessed to the additional countries below as follows:
Saudi Arabia - £2.85 per kg
Taiwan - £3.50 per kg

Parcelforce has adjusted their mail services to countries impacted by COVID-19 due to the substantial reduction in flight frequencies/flight cancellations. Please see below for the updated services suspended per country:
Albania - Parcelforce Global Priority
Bosnia and Herzegovina - Parcelforce Global Priority
Montenegro - Parcelforce Global Priority
Kosovo - Parcelforce Global Priority
Azerbaijan - Parcelforce Global Priority
Barbados - Parcelforce Global Priority
Bermuda - Parcelforce Global Priority
Botswana - Parcelforce Global Priority
Virgin Islands (British) - Parcelforce Global Priority
Cayman Islands - Parcelforce Global Priority
Chad - Parcelforce Global Priority
Cuba - Parcelforce Global Priority
Djibouti - Parcelforce Global Priority
Dominican Republic - Parcelforce Global Priority
Ecuador - Parcelforce Global Priority
Fiji - Parcelforce Global Priority
French Polynesia - Parcelforce Global Priority
Georgia - Parcelforce Global Priority
Grenada - Parcelforce Global Priority
Guyana - Parcelforce Global Priority
Haiti - Parcelforce Global Priority
Iraq - Parcelforce Global Priority
Jamaica - Parcelforce Global Priority
Kazakhstan - Parcelforce Global Express
Kuwait - All services
Lebanon - Parcelforce Global Priority
Malawi - Parcelforce Global Priority
Maldives - Parcelforce Global Priority
Mali - Parcelforce Global Priority
Mauritania - Parcelforce Global Priority
Mauritius - Parcelforce Global Priority
Mongolia - Parcelforce Global Priority
Morocco - Parcelforce Global Priority
Nepal - Parcelforce Global Priority
Oman - Parcelforce Global Priority
Pakistan - Parcelforce Global Priority
Paraguay - Parcelforce Global Priority
Peru - Parcelforce Global Priority
Philippines - All services
Rwanda - Parcelforce Global Priority
Saint Kitts and Nevis - Parcelforce Global Priority
Saint Lucia - Parcelforce Global Priority
Saint Vincent and the Grenadines - Parcelforce Global Priority
Samoa - Parcelforce Global Priority
South Africa - Parcelforce Global Priority
Sri Lanka - Parcelforce Global Priority
Tanzania - Parcelforce Global Priority
Thailand - Parcelforce Global Priority
Togo - Parcelforce Global Priority
Turkmenistan - Parcelforce Global Priority
Turks and Caicos Islands - Parcelforce Global Priority
Tunisia - All services
Uzbekistan - Parcelforce Global Express
Vanuatu - Parcelforce Global Priority
Zambia - Parcelforce Global Priority
Zimbabwe - Parcelforce Global Priority
Afghanistan - Parcelforce Global Priority
Guinea-Bissau - All services
Libya - Parcelforce Global Priority
Somalia - All services
Syria - All services
Venezuela - All services
Yemen Arab Republic - Parcelforce Global Priority

USPS is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. Please see below for impacted countries:
Algeria
Angola
Antigua and Barbuda
Argentina
Aruba
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belize
Benin
Bermuda
Bolivia
Bosnia and Herzegovina
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Cayman Islands
Chad
Chile
Colombia
Congo
Cook Islands
Costa Rica
Cuba
Curacao
Democratic Republic of the Congo
Dominican Republic
Ecuador
Egypt
Estonia
Ethiopia
Faroe Island
Fiji
French Polynesia
Gambia
Ghana
Grenada
Guatemala
Guinea Bissau
Guyana
Haiti
Honduras
India
Iraq
Israel
Jamaica
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Lebanon
Lesotho
Liberia
Libya
Madagascar
Malawi
Maldives
Mauritania
Mauritius
Moldova
Mongolia
Montenegro
Morocco
Mozambique
Namibia
Nepal
New Caledonia
Nicaragua
Nigeria
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Qatar
Rwanda
Samoa
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Sint Maarten
Solomon Islands
South Africa
Sri Lanka
Sudan
Suriname
Swaziland
Tajikistan
Tanzania
Timor-Leste
Tonga
Trinidad and Tobago
Tunisia
Turks and Caicos Islands
Uganda
United Arab Emirates
Uruguay
Vanuatu
Venezuela
Yemen
Zambia
Zimbabwe

The United States Department of State notified USPS that diplomatic mail (DPO) is temporarily suspended to the postcodes listed below until May 8, 2020. These postcodes will also be suspended for postal consolidators (FedEx Smartpost, DHL Global Mail).
City - State - Postcode
DPO - AE - 09175-9997
DPO - AE - 09178-9997
DPO - AE - 09283-9997
DPO - AE - 09289-9997
DPO - AE - 09488-9997
DPO - AE - 09489-9997
DPO - AE - 09614-9997
DPO - AE - 09701-9997
DPO - AE - 09734-9997
DPO - AE - 09802-9997
DPO - AE - 09808-9997
DPO - AE - 09813-9997
DPO - AE - 09817-9997
DPO - AE - 09820-9997
DPO - AE - 09826-9997
DPO - AE - 09828-9997
DPO - AE - 09831-9997
DPO - AE - 09836-9997
DPO - AE - 09842-9997
DPO - AE - 09846-9997
DPO - AE - 09854-9997
DPO - AE - 09857-9997
DPO - AE - 09860-9997
DPO - AE - 09864-9997
DPO - AE - 09867-9997
DPO - AE - 09869-9997
DPO - AE - 09895-9997
DPO - AA - 34004-9997
DPO - AA - 34011-9997
DPO - AA - 34020-9997
DPO - AA - 34022-9997
DPO - AA - 34024-9997
DPO - AA - 34030-9997
DPO - AA - 34031-9997
DPO - AA - 34032-9997
DPO - AA - 34033-9997
DPO - AA - 34034-9997
DPO - AA - 34035-9997
DPO - AA - 34036-9997
DPO - AA - 34039-9997
DPO - AA - 34068-9997
DPO - AP - 96210-9997
DPO - AP - 96532-9997

Many postcodes that were suspended on the Shipwire Platform due to government and carrier restrictions for COVID-19 have been restored. However, some carriers are still suspending services to certain postcodes. Please see below for postcodes that are suspended per carrier:
Carrier - Country - Postcode
DHL Euro Parcel - Austria - 6553
DHL Euro Parcel - Austria - 6555
DHL Euro Parcel - Austria - 6561
DHL Euro Parcel - Austria - 6562
DHL Euro Parcel - Austria - 6563
DHL Euro Parcel - Austria - 6580
DHL Euro Parcel - Italy - 00063
DHL Euro Parcel - Italy - 01020
DHL Euro Parcel - Italy - 80039
DHL Euro Parcel - Italy - 82011
DHL Euro Parcel - Italy - 83031
DHL Euro Parcel - Italy - 87038
DHL Euro Parcel - Italy - 87054
DHL Euro Parcel - Italy - 87056
DHL Euro Parcel - Italy - 88050
DHL Euro Parcel - Italy - 88060
DHL Euro Parcel - Italy - 88064
DHL Euro Parcel - Italy - 88067
DHL Euro Parcel - Italy - 88068
DHL Euro Parcel - Italy - 88842
DHL Euro Parcel - Italy - 89063
DHL Euro Parcel - Italy - 89064
DHL Euro Parcel - Italy - 89823
DHL Euro Parcel - Italy - 90030
DHL Euro Parcel - Italy - 91018
DHL Euro Parcel - Italy - 94011
DHL Euro Parcel - Italy - 94018
DHL Euro Parcel - Portugal - 3880
DHL Euro Parcel - Portugal - 3885
DPD - Croatia - 33513
DPD - Croatia - 53234
DPD - Italy - 64031
DPD - Italy - 64032
DPD - Italy - 64033
DPD - Italy - 64034
DPD - Italy - 65010
DPD - Italy - 82011
DPD - Italy - 83023
DPD - Italy - 84031
DPD - Italy - 85047
DPD - Italy - 87038
DPD - Italy - 87054
FedEx - Italy - 00062
FedEx - Italy - 05024
FedEx - Italy - 64030
FedEx - Italy - 64031
FedEx - Italy - 64033
FedEx - Italy - 64034
FedEx - Italy - 64035
FedEx - Italy - 80039
FedEx - Italy - 82011
FedEx - Italy - 83023
FedEx - Italy - 83031
FedEx - Italy - 86016
FedEx - Italy - 86036
FedEx - Italy - 87020
FedEx - Italy - 87021
FedEx - Italy - 87023
FedEx - Italy - 87038
FedEx - Italy - 89060
FedEx - Italy - 89064
FedEx - Italy - 90030
FedEx - Italy - 91018
FedEx - Italy - 94011
FedEx - Italy - 94018
FedEx - Portugal - 9300
FedEx - Portugal - 9304
FedEx - Turkey - 99000-99999
UPS - Italy - 00063
UPS - Italy - 05024
UPS - Italy - 64030
UPS - Italy - 64031
UPS - Italy - 64033
UPS - Italy - 64034
UPS - Italy - 64035
UPS - Italy - 64035
UPS - Italy - 65010
UPS - Italy - 80039
UPS - Italy - 82011
UPS - Italy - 83023
UPS - Italy - 83031
UPS - Italy - 85047
UPS - Italy - 86016
UPS - Italy - 86077
UPS - Italy - 86079
UPS - Italy - 87038
UPS - Italy - 87054
UPS - Italy - 87056
UPS - Italy - 87060
UPS - Italy - 88842
UPS - Italy - 89064
UPS - Italy - 89822
UPS - Italy - 90030
UPS - Italy - 90051
UPS - Italy - 91018
UPS - Italy - 94011
UPS - Italy - 94018
Apr 29, 13:04 PDT

Update - Please read below for transportation and carrier updates for April 24, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

Australia Post has adjusted their mail services to countries impacted by COVID-19 due to the substantial reduction in flight frequencies/flight cancellations. Australia Post’s Economy and Economy Signature international delivery services remain suspended for all countries. Please see below for the updated services suspended per country:
Destination - Service Suspended
Afghanistan - All services
American Samoa - Australia Post International Express
Anguilla - All services
Arab Emirates - Australia Post International Express
Argentina - All services
Ascension Island - All services
Austria - All services
Bahrain - All services
Bangladesh - All services
Barbados - All services
Belarus - Australia Post International Express
Bermuda - All services
Bhutan - All services
Bolivia - All services
Bosnia & Herzegovina - Australia Post International Express
Botswana - All services
Brazil - All services
British Indian Ocean Territory - All services
Brunei Darussalam - All services
Cambodia - All services
Canada - Australia Post International Express
Canary Islands - Australia Post International Standard
Cayman Islands - All services
Central African Republic - All services
Chad - All services
Chile - All services
Comoros - All services
Congo, Democratic Republic Of - All services
Cook Islands - Australia Post International Express
Cote D'Ivoire - All services
Croatia - All services
Curacao - All services
Cyprus - All services
Czech Republic - Australia Post International Express
Denmark - Australia Post International Express
Djibouti - All services
East Timor - All services
Egypt - All services
Estonia - All services
Falkland Islands - All services
Fiji - Australia Post International Express
Finland - Australia Post International Express
French Polynesia - All services
Gambia - All services
Ghana - All services
Greece - Australia Post International Express
Grenada - All services
Guam, Palau, Mariana Islands, Marshall Islands, Micronesia - All services
Guinea-Bissau - All services
Guyana - All services
Hungary - Australia Post International Express
India - All services
Iran - All services
Iraq - All services
Israel - Australia Post International Express
Jamaica - All services
Jordan - All services
Kiribati - All services
Kosovo - All services
Kuwait - All services
Laos - All services
Latvia - Australia Post International Express
Lebanon - All services
Libya - All services
Lithuania - Australia Post International Express
Madagascar - All services
Malawi - All services
Maldives - All services
Mauritius - All services
Mexico - All services
Moldova - Australia Post International Standard
Mongolia - All services
Montenegro - Australia Post International Standard
Morocco - All services
Myanmar - All services
Nauru - Australia Post International Express
Nepal - All services
New Caledonia - Australia Post International Express
Niue - All services
Niue Island - All services
North Macedonia - Australia Post International Standard
Norway - All services
Oman - All services
Pakistan - All services
Panama - All services
Papua New Guinea - Australia Post International Express
Peru - All services
Philippines - All services
Pitcairn - All services
Poland - Australia Post International Express
Portugal - Australia Post International Express
Puerto Rico - All services
Qatar - Australia Post International Express
Romania - All services
Russian Federation - Australia Post International Express
Rwanda - All services
Saint Vincent and The Grenadines - All services
Samoa - All services
San Marino - Australia Post International Standard
Saudi Arabia - Australia Post International Express
Senegal - All services
Serbia - Australia Post International Standard
Seychelles - All services
Sierra Leone - All services
Slovenia - Australia Post International Express
Solomon Islands - Australia Post International Express
Somalia - All services
South Africa - All services
Sri Lanka - All services
St. Pierre and Miquelon - All services
Sudan - All services
Suriname - All services
Swaziland - All services
Taiwan - Australia Post International Express
Tanzania - All services
Timor-Leste - All services
Tokelau - All services
Tonga - Australia Post International Express
Tunisia - All services
Turkey - Australia Post International Standard
Tuvalu - All services
Uganda - All services
Ukraine - All services
Uruguay - All services
Vanuatu - Australia Post International Express
Vatican - Australia Post International Express
Virgin Islands, U.S. - All services
Wallis And Futuna Islands - All services
Apr 24, 15:54 PDT

Update - Please read below for transportation and carrier updates for April 17, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

Australia Post has suspended service to Malawi, Maldives and Nepal. Australia Post has restored service to Estonia. Please note, there are flight disruptions and cancellations impacting all inbound and outbound items to Estonia.

FedEx has suspended all services to East Timor and FedEx International Priority services are suspended to Norfolk Island.

DHL Express has suspended service to Reunion Island. DHL Express has restored service to the Philippines and expects delays up to 3 business days to deliver to the end-customer.

USPS Priority Mail products and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to transportation. Priority Mail’s two and three day service commitments now will be extended to three and four days, respectively. First-Class Package’s two and three day service commitments will also be extended to three and four days, respectively. Priority Mail Express, which guarantees overnight service, will not change. Customers will continue to receive end-to-end visibility when tracking their shipments.

Hongkong Post has adjusted their mail services to countries impacted by COVID-19 due to the substantial reduction in flight frequencies/flight cancellations. Please see below for the updated services suspended per country:
Country - Type of Services Suspended
Afghanistan - All airmail postal services (except Speedpost service), Surface letter and packet services
Albania - All airmail postal services (except Speedpost service)
Algeria - All postal services (except Speedpost service)
Andorra - All surface mail postal services
Angola - All airmail postal services (including Speedpost service), Surface letter and packet services
Anguilla - All postal services (except Speedpost service)
Antigua - All postal services (except Speedpost service)
Argentina - All surface mail postal services
Armenia - All airmail postal services (including Speedpost service), Surface letter and packet services
Aruba - All postal services (except Speedpost service)
Australia - All airmail postal services (including Speedpost service)
Austria - All airmail postal services (except Speedpost service)
Azerbaijan - All postal services (including Speedpost service)
Bahamas - All postal services (except Speedpost service)
Bahrain - All postal services (including Speedpost service)
Barbados - All postal services (except Speedpost service)
Belarus - All postal services (including Speedpost service)
Belgium - All airmail postal services (except Speedpost service)
Belize - All surface mail postal services
Benin - Surface letter and packet services, Air parcel service
Bermuda - All postal services (including Speedpost service)
Bhutan - All surface mail postal services
Bolivia - All postal services (except Speedpost service)
Bosnia and Herzegovina - All surface mail postal services
Botswana - All airmail postal services (except Speedpost service)
Brazil - All airmail postal services (including Speedpost service), Surface letter and packet services
Brunei Darussalam - Speedpost service, Surface letter and packet services
Bulgaria - Surface parcel service
Burkina Faso - Surface letter and packet services
Burundi - All airmail postal services (except Speedpost service), Surface letter and packet services
Cambodia - All airmail postal services (including Speedpost service)
Cameroon - All surface mail postal services
Canada - All airmail postal services (including Speedpost service)
Cape Verde - Surface letter and packet services, All airmail postal services (except Speedpost service)
Cayman Islands - All postal services (including Speedpost service)
Central African Republic - Speedpost service, Surface letter and packet services
Chad - All postal services (including Speedpost service), All surface mail postal services
Chile - All postal services (including Speedpost service)
Christmas Island - All airmail postal services
Cocos (Keeling) Islands - All airmail postal services
Colombia - All surface mail postal services
Comoros Islands - All postal services
Congo - All postal services (including Speedpost service)
Cook Islands - All airmail postal services
Costa Rica - All airmail postal services (except Speedpost service), Surface letter and packet services
Croatia - All surface mail postal services
Cyprus - All airmail postal services (including Speedpost service)
Democratic Republic of the Congo - Speedpost service, All surface mail postal services, Air parcel service
Denmark - All airmail postal services (except Speedpost service)
Djibouti - All postal services (including Speedpost service)
Dominica - All airmail postal services (except Speedpost service)
Dominican Republic - All postal services (except Speedpost service)
Ecuador - All postal services (except Speedpost service)
Egypt - All airmail postal services (including Speedpost service)
El Salvador - All surface mail postal services, Air letter and packet services
Equatorial Guinea - All airmail postal services (including Speedpost service), Surface letter and packet services
Eritrea - All airmail postal services (except Speedpost service), Surface letter and packet services
Estonia - All postal services (including Speedpost service)
Ethiopia - All surface mail postal services
Falkland Islands - All airmail postal services, Surface letter and packet services
Faroe Islands - All airmail postal services (except Speedpost service)
Fiji - All airmail postal services (including Speedpost service)
France - All postal services (except Speedpost service)
French Guiana - Speedpost service, Air letter and packet services, All surface mail postal services
French Polynesia - All postal services (including Speedpost service)
Guadeloupe - All surface mail postal services, Air letter and packet services
Martinique - All surface mail postal services, Air letter and packet services
Gabon - Surface letter and packet services
Gambia - All airmail postal services (except Speedpost service), Surface letter and packet services
Georgia - Surface letter and packet services, Air parcel service
Germany - All airmail postal services (except Speedpost service)
Ghana - All surface mail postal services
Gibraltar - All airmail postal services (including Speedpost service)
Greece - All airmail postal services (except Speedpost service)
Greenland - All airmail postal services (except Speedpost service)
Grenada - All airmail postal services (except Speedpost service)
Guatemala - All surface mail postal services, Air letter and packet services
Guernsey - Air letter service
Guinea - All surface mail postal services
Guinea-Bissau - All airmail postal services (including Speedpost service), Surface letter and packet services
Guyana - All postal services (except Speedpost service)
Haiti - All airmail postal services (except Speedpost service), Surface letter and packet services
Honduras - All postal services (including Speedpost service)
Hungary - All airmail postal services (except Speedpost service)
Iceland - All postal services (including Speedpost service)
India - All postal services (including Speedpost service)
Iran - All surface mail postal services
Iraq - All postal services (except Speedpost service)
Ireland - All airmail postal services (including Speedpost service)
Isle of Man - All airmail postal services
Israel - All airmail postal services (including Speedpost service)
Italy - All airmail postal services (except Speedpost service)
Jamaica - All postal services (except Speedpost service)
Japan - All airmail postal services (except Speedpost service)
Jordan - All airmail postal services (including Speedpost service)
Kazakhstan - All postal services (including Speedpost service)
Kenya - All surface mail postal services
Kiribati - All airmail postal services (including Speedpost service), Surface letter and packet services
Kuwait - All postal services (including Speedpost service)
Kyrgyzstan - Speedpost service, Air parcel service, All surface mail postal services
Laos - Speedpost service
Latvia - All postal services (including Speedpost service)
Lebanon - All surface mail postal services
Lesotho - All airmail postal services (including Speedpost service)
Liberia - All postal services (including Speedpost service)
Libya - All postal services (including Speedpost service)
Liechtenstein - All postal services (except Speedpost service)
Lithuania - All surface mail postal services
Luxembourg - All insured parcel services
Madagascar - All postal services (except Speedpost service)
Malawi - All postal services (except Speedpost service)
Maldives - All postal services (including Speedpost service)
Mali - All postal services (except Speedpost service)
Malta - All airmail postal services (including Speedpost service)
Mauritania - All surface mail postal services
Mauritius - All airmail postal services (including Speedpost service)
Mexico - All surface mail postal services
Moldova - All postal services (including Speedpost service)
Monaco - All surface mail postal services
Mongolia - All airmail postal services (including Speedpost service)
Montenegro - All airmail postal services (except Speedpost service), Surface letter and packet services
Montserrat - All airmail postal services (except Speedpost service), Surface parcel service
Morocco - All postal services (including Speedpost service)
Myanmar - All airmail postal services (including Speedpost service), Surface letter and packet services
Namibia - All airmail postal services (except Speedpost service), Surface letter and packet services
Nauru - All airmail postal services (including Speedpost service)
Nepal - All surface mail postal services
Netherlands - All airmail postal services (except Speedpost service)
New Caledonia - All postal services (including Speedpost service)
New Zealand - All airmail postal services (including Speedpost service)
Nicaragua - All surface mail postal services
Niger - Surface letter and packet services
Nigeria - Speedpost service, All surface mail postal services
Norfolk Island - All airmail postal services (except Speedpost service)
Macedonia, Republic of - All postal services (including Speedpost service)
Norway - All airmail postal services (including Speedpost service)
Oman - All surface mail postal services
Pakistan - All surface mail postal services
Panama - All postal services (including Speedpost service)
Papua New Guinea - All airmail postal services (including Speedpost service)
Paraguay - All surface mail postal services
Peru - All postal services (including Speedpost service)
Philippines - All postal services (including Speedpost service)
Pitcairn - All airmail postal services
Poland - All airmail postal services (except Speedpost service)
Portugal - All airmail postal services (except Speedpost service)
Qatar - All surface mail postal services
Reunion Island - All airmail postal services (except Speedpost service)
Romania - All surface mail postal services
Russia - All surface mail postal services
Rwanda - Surface letter and packet services, Speedpost service
Samoa - All airmail postal services (except Speedpost service)
San Marino - Air letter and packet services
Sao Tome and Principe - All airmail postal services (including Speedpost service), Surface letter and packet services
Saudi Arabia - All postal services (including Speedpost service)
Senegal - All postal services (including Speedpost service)
Serbia, Republic of - Surface letter and packet services
Seychelles - Speedpost service, All surface mail postal services
Slovak Republic - All airmail postal services (except Speedpost service)
Slovenia - All surface mail postal services
Solomon Islands - All airmail postal services (including Speedpost service)
Somalia - All postal services
South Africa - All airmail postal services (including Speedpost service)
South Korea - All airmail postal services (including Speedpost service)
Spain - All airmail postal services (including Speedpost service)
Sri Lanka - All postal services (including Speedpost service)
Saint Kitts and Nevis - All airmail postal services (except Speedpost service), Surface letter and packet services
St. Helena - All airmail postal services
Saint Lucia - All airmail postal services (including Speedpost service), Surface letter and packet services
St. Pierre and Miquelon - All airmail postal services, Surface letter and packet services
Saint Vincent and the Grenadines - All airmail postal services (except Speedpost service)
Sudan - All postal services (including Speedpost service)
Suriname - All postal services (except Speedpost service)
Swaziland - Air parcel service
Sweden - All airmail postal services (except Speedpost service)
Switzerland - All airmail postal services (except Speedpost service)
Syria - All postal services (including Speedpost service)
Tajikistan - Speedpost service, All surface mail postal services
Tanzania - All postal services (including Speedpost service)
Timor-Leste - All postal services (except Speedpost service)
Togo - All airmail postal services (except Speedpost service), Surface letter and packet services
Tonga - All airmail postal services (except Speedpost service)
Trinidad and Tobago - All airmail postal services (except Speedpost service), Surface letter and packet services
Tunisia - All postal services (including Speedpost service)
Turkmenistan - Speedpost service, All surface mail postal services
Turks and Caicos Islands - All airmail postal services (except Speedpost service), Surface letter and packet services
Tuvalu - All airmail postal services (including Speedpost service)
Uganda - Surface letter and packet services
Ukraine - All postal services
United Arab Emirates - All airmail postal services (including Speedpost service)
United Kingdom - All airmail postal services (including Speedpost service) – estimated time in transit for surface mail is 25 days
United States - All airmail postal services (including Speedpost service) – estimated time in transit for surface mail is 31 days
Uruguay - All postal services (including Speedpost service)
Uzbekistan - Speedpost service, Air parcel service, All surface mail postal services
Vanuatu - All airmail postal services (including Speedpost service)
Vatican City - All postal services
Venezuela - All postal services (including Speedpost service)
Wallis And Futuna - All airmail postal services, Surface letter and packet services
Yemen - All postal services (including Speedpost service)
Zambia - All surface mail postal services, Speedpost service
Zimbabwe - All postal services (including Speedpost service)
Apr 17, 17:06 PDT

Update - Please read below for transportation and carrier updates for April 9, 2020.

These service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform.

Australia Post has suspended its Economy and Economy Signature international delivery services for parcels to all countries. These services will be blocked on the Shipwire Platform until the Australia Post has lifted the suspension. In addition, please see below for Australia Post international services that have been suspended to certain countries:
Moldova - Australia Post International Standard
South Korea - Australia Post International Standard
Russia - Australia Post International Express
United Arab Emirates - Australia Post International Express
Turkey – All services

Hongkong Post has adjusted their mail services to countries impacted by COVID-19 due to the substantial reduction in flight frequencies/flight cancellations. Please see below for the updated services suspended per country:
Destination - Type of Services Suspended
Afghanistan - All postal services (except Speedpost)
Albania - All airmail postal services (except Speedpost service)
Algeria - All postal services (except Speedpost)
Angola - All postal services (including Speedpost)
Anguilla - All postal services (except Speedpost)
Antigua - All postal services (except Speedpost)
Argentina - Surface letter and packet services
Armenia - All postal services (including Speedpost)
Aruba - All postal services (except Speedpost)
Azerbaijan - All postal services (including Speedpost)
Bahamas - All postal services (except Speedpost)
Bahrain - All postal services (including Speedpost)
Barbados - All postal services (except Speedpost)
Belize - Surface letter and packet services
Benin - All postal services (except Speedpost)
Bermuda - All postal services (including Speedpost)
Bolivia - All postal services (except Speedpost)
Bosnia and Herzegovina - Surface letter and packet services
Botswana - All airmail postal services (except Speedpost service)
Brazil - All postal services (including Speedpost)
Brunei Darussalam - Speedpost service - Surface letter and packet services
Bulgaria - Surface letter and packet services
Burundi - All postal services (except Speedpost)
Cambodia - All airmail postal services (including Speedpost service)
Cameroon - Surface letter and packet services
Cape Verde - All postal services (except Speedpost)
Cayman Islands - All postal services (including Speedpost)
Central African Republic - Speedpost service - Surface letter and packet services
Chad - All postal services (including Speedpost)
Chile - All postal services (including Speedpost)
Colombia - Surface letter and packet services
Comoros Islands - All postal services (except Speedpost)
Costa Rica - All postal services (except Speedpost)
Croatia - Surface letter and packet services
Democratic Republic of the Congo - All postal services (including Speedpost)
Djibouti - All postal services (including Speedpost)
Dominica - All airmail postal services (except Speedpost service)
Dominican Republic - All postal services (except Speedpost)
Ecuador - All postal services (except Speedpost)
Egypt - All airmail postal services (including Speedpost service)
El Salvador - All postal services (including Speedpost)
Equatorial Guinea - All postal services (including Speedpost)
Eritrea - All postal services (except Speedpost)
Estonia - All postal services (including Speedpost)
Ethiopia - Surface letter and packet services
Falkland Islands - All postal services (except Speedpost)
Faroe Islands - All airmail postal services (except Speedpost service)
French Guiana - All postal services (including Speedpost)
French West Indies (Guadeloupe) - All postal services (except Speedpost)
French West Indies (Martinique) - All postal services (except Speedpost)
Gabon - All postal services (except Speedpost)
Georgia - All postal services (except Speedpost)
Ghana - Surface letter and packet services
Gibraltar - All airmail postal services (including Speedpost service)
Greenland - All airmail postal services (except Speedpost service)
Grenada - All airmail postal services (except Speedpost service)
Guatemala - All postal services (except Speedpost)
Guinea - Surface letter and packet services
Guinea-Bissau - All postal services (including Speedpost)
Guyana - All postal services (except Speedpost)
Haiti - All postal services (except Speedpost)
Honduras - All postal services (including Speedpost)
Iceland - All postal services (including Speedpost)
Jamaica - All postal services (except Speedpost)
Kazakhstan - All postal services (including Speedpost)
Kenya - Surface letter and packet services
Kiribati - All postal services (including Speedpost)
Kyrgyzstan - All postal services (including Speedpost)
Lesotho - All airmail postal services (including Speedpost service)
Liechtenstein - All postal services (except Speedpost)
Lithuania - Surface letter and packet services
Macedonia - All postal services (including Speedpost)
Madagascar - All postal services (except Speedpost)
Malawi - All postal services (except Speedpost)
Mali - All postal services (except Speedpost)
Malta - All airmail postal services (including Speedpost service)
Mauritius - All airmail postal services (including Speedpost service)
Montenegro - All postal services (except Speedpost)
Montserrat - All postal services (except Speedpost)
Morocco - All postal services (including Speedpost)
Namibia - All postal services (except Speedpost)
New Caledonia - All airmail postal services (including Speedpost service)
Nicaragua - Surface letter and packet services
Nigeria - Speedpost service - Surface letter and packet services
Oman - Surface letter and packet services
Papua New Guinea - All postal services (including Speedpost)
Paraguay - Surface letter and packet services
Reunion Island - All airmail postal services (except Speedpost service)
Romania - Surface letter and packet services
Russia - Surface letter and packet services
Rwanda - Speedpost service - Surface letter and packet services
Saint Helena - All airmail postal services (except Speedpost service)
Saint Kitts and Nevis - All airmail postal services (except Speedpost service)
Saint Lucia - All postal services (including Speedpost)
Saint Vincent and the Grenadines - All airmail postal services (except Speedpost service)
Samoa - All airmail postal services (except Speedpost service)
San Marino - All airmail postal services (except Speedpost service)
Sao Tome and Principe - All postal services (including Speedpost)
Senegal - All postal services (including Speedpost)
Serbia - Surface letter and packet services
Seychelles - Speedpost service - Surface letter and packet services
Slovenia - Surface letter and packet services
Slovakia - All airmail postal services (except Speedpost service)
Solomon Islands - All airmail postal services (including Speedpost service)
Somalia - All postal services (including Speedpost)
South Africa - All airmail postal services (including Speedpost service)
St. Pierre and Miquelon - All postal services (except Speedpost)
Suriname - All postal services (except Speedpost)
Swaziland - Air Parcel Service
Tajikistan - Speedpost service - Surface letter and packet services
Tanzania - All postal services (including Speedpost)
Timor-Leste - All postal services (except Speedpost)
Tonga - All airmail postal services (except Speedpost service)
Trinidad & Tobago - All postal services (except Speedpost)
Turkmenistan - Speedpost service - Surface letter and packet services
Turks and Caicos Islands - All postal services (except Speedpost)
Tuvalu - All airmail postal services (including Speedpost service)
Uganda - Surface letter and packet services
United Arab Emirates - All airmail postal services (including Speedpost service)
Uzbekistan - All postal services (including Speedpost)
Vanuatu - All airmail postal services (including Speedpost service)
Vatican City - All postal services (including Speedpost)
Venezuela - All postal services (including Speedpost)
Zambia - Speedpost service - Surface letter and packet services

Canada Post has suspended the Money-back Guarantee for Xpresspost International services due to delays and limited flights within its carrier network until further notice. Canada Post has suspended service to the countries listed below:
Bahamas
Bangladesh
Costa Rica
Curacao
Equatorial Guinea
Fiji
Guatemala
Jamaica
Dutch Caribbean Islands
British Virgin Islands
Zambia

Royal Mail has suspended service to the countries listed below:
Fiji
Malawi
Mali
Morocco
Nepal
Paraguay
Rwanda
Togo

Royal Mail has restored service to the countries listed below:
Chad
Honduras
Macedonia
Madagascar
Moldova
New Zealand
Panama
Romania
Russia
Saudi Arabia
United Arab Emirates
Ukraine

FedEx has suspended service to the countries listed below:
Eritrea
Guinea-Bissau
Timor-Leste
Turkey

DHL has suspended service to Greenland.

UPS has suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. UPS has implemented a Peak Surcharge as a result of reductions in available air cargo capacity and flights into various countries supported by their network. The Peak Surcharge will be added to the Shipwire Platform for UPS international services starting April 12, 2020 and will remain in place until UPS has given notice that the Peak Surcharge is no longer required. UPS’ Peak Surcharge will be assessed as a rate per pound based upon the billable weight of the shipment as follows:
Worldwide Express Plus - $0.11 per lb.
UPS Worldwide Express - $0.11 per lb.
UPS Worldwide Express Saver - $0.11 per lb.
UPS Worldwide Expedited - $0.11 per lb.

Parcelforce will apply their ‘Emergency Situation Surcharge’ for shipments to additional countries with Global Priority and Global Value services. The ‘Emergency Situation Surcharges’ will be added to the Shipwire Platform starting April 14, 2020 and will remain in place until Parcelforce has given notice that the surcharge is no longer required. The ‘Emergency Situation Surcharge’ will be assessed to the following countries as follows:
Argentina - £3.95 per kg
Australia - £2.75 per kg
Canada - £1.80 per kg
China - £1.20 per kg
Colombia - £2.35 per kg
India - £3.15 per kg
Japan - £2.80 per kg (previously communicated to be added to the Shipwire Platform April 6, the Emergency Situation Surcharge to Japan will be added starting April 14)
Mexico - £2.95 per kg
New Zealand - £3.55 per kg
South Africa - £1.50 per kg
South Korea - £3.15 per kg
United Arab Emirates - £3.00 per kg
United States of America - £4.20 per kg

Services have been restored to most postcodes throughout Italy. Please see below for postcodes that remain suspended from service:
00017
02043
04022
10010
10011
10012
10013
10014
10015
10016
10017
10018
10019
10020
10022
10023
10024
10025
10026
10028
10029
10030
10031
10032
10034
10035
10036
10037
10038
10039
10040
10041
10042
10043
10044
10045
10046
10048
10050
10051
10052
10053
10054
10055
10056
10057
10058
10059
10060
10061
10062
10063
10064
10065
10066
10067
10068
10069
10070
10071
10072
10073
10074
10075
10076
10077
10078
10079
10080
10081
10082
10083
10084
10085
10086
10087
10088
10089
10090
10091
10092
10093
10094
10095
10098
10099
10121
10122
10123
10124
10125
10126
10127
10128
10129
10131
10132
10133
10134
10135
10136
10137
10138
10139
10141
10142
10143
10144
10145
10146
10147
10148
10149
10151
10152
10153
10154
10155
10156
11024
16010
16011
16012
16013
16014
16015
16016
16017
16018
16019
16020
16021
16022
16023
16024
16025
16026
16027
16028
16029
16030
16031
16032
16033
16034
16035
16036
16038
16039
16040
16041
16042
16043
16044
16045
16046
16047
16048
16049
16121
16122
16123
16124
16125
16126
16127
16128
16129
16131
16132
16133
16134
16135
16136
16137
16138
16139
16141
16142
16143
16144
16145
16146
16147
16148
16149
16151
16152
16153
16154
16155
16156
16157
16158
16159
16161
16162
16163
16164
16165
16166
16167
20010
20011
20012
20013
20014
20015
20016
20017
20018
20020
20021
20022
20023
20024
20025
20026
20027
20028
20029
20030
20032
20087
20145
20148
20149
20151
20154
20155
20156
20157
20158
20816
24010
24011
24012
24013
24014
24015
24016
24017
24018
24019
24020
24021
24022
24023
24024
24025
24026
24027
24028
24029
24030
24031
24032
24033
24034
24035
24036
24037
24038
24039
24040
24041
24042
24043
24044
24045
24046
24047
24048
24049
24050
24051
24052
24053
24054
24055
24056
24057
24058
24059
24060
24061
24062
24063
24064
24065
24066
24067
24068
24069
24121
24122
24123
24124
24125
24126
24127
24128
24129
25010
25011
25012
25013
25014
25015
25016
25017
25018
25019
25020
25021
25022
25023
25024
25025
25026
25027
25028
25029
25030
25031
25032
25033
25034
25035
25036
25037
25038
25039
25040
25042
25043
25044
25045
25046
25047
25048
25049
25050
25051
25052
25053
25054
25055
25056
25057
25058
25059
25060
25061
25062
25063
25064
25065
25068
25069
25070
25071
25072
25073
25074
25075
25076
25077
25078
25079
25080
25081
25082
25083
25084
25085
25086
25087
25088
25089
25121
25122
25123
25124
25125
25126
25127
25128
25129
25131
25132
25133
25134
25135
25136
26823
26827
26831
26841
26844
26845
26847
26848
26861
26867
35030
40010
40011
40012
40013
40014
40015
40016
40017
40018
40019
40030
40032
40033
40034
40035
40036
40037
40038
40041
40042
40043
40046
40048
40050
40051
40052
40053
40054
40055
40056
40057
40059
40060
40061
40062
40063
40064
40065
40067
40068
40069
40121
40122
40123
40124
40125
40126
40127
40128
40129
40131
40132
40133
40134
40135
40136
40137
40138
40139
40141
41011
41012
41013
41014
41015
41016
41017
41018
41019
41020
41021
41022
41023
41025
41026
41027
41028
41029
41030
41031
41032
41033
41034
41035
41036
41037
41038
41039
41040
41042
41043
41044
41045
41046
41048
41049
41051
41052
41053
41054
41055
41056
41057
41058
41059
41121
41122
41123
41124
41125
41126
64030
64031
64032
64033
64034
64035
65010
65017
83031
83037
84030
84031
84034
84035
84036
85047
86012
86016
86018
86077
86079
87020
87021
87023
87038
87054
87056
87060
87073
88050
88060
88064
88067
88068
88842
89060
89063
89064
89822
89823
90030
91018
94011
94018
Apr 9, 13:59 PDT

Update - Please read below for transportation and carrier updates for April 3, 2020

FedEx has temporarily suspended service to destinations where air and sea transportation is unavailable due to widespread cancellations and restrictions into the area. Please see below for impacted countries:
Bangladesh
Bhutan
Burundi
Cape Verde
Central African Republic
Chad
Congo
Democratic Republic of the Congo
Fiji
French Polynesia
India
Kiribati
Laos
Lesotho
Libya
Mongolia
Namibia
Nepal
Norfolk Island
Pakistan
Philippines
West Samoa
Seychelles
South Africa
Swaziland
Tonga
Uganda
Uzbekistan
Vanuatu
Wallis and Futuna

USPS has temporarily suspended international mail acceptance to destinations where air and sea transportation is unavailable due to widespread cancellations and restrictions into the area. Customers are asked to refrain from mailing items addressed to any of the following countries, until further notice:
Angola
Benin
Bosnia and Herzegovina
Botswana
Cameroon
Cook Islands
Costa Rica
Fiji
Gambia
Guatemala
Kyrgyzstan
Laos
Lebanon
Malawi
Moldova
Mozambique
Papua New Guinea
Paraguay
Congo
Senegal
Seychelles
Solomon Islands
Sudan
Tajikistan
Tanzania
Timor-Leste
Tonga
Uganda
Uruguay
Vanuatu
Venezuela

These service disruptions affect Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift, and M-Bag items. For already deposited items, USPS employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

For any returned item bearing a customs form, USPS will, upon request, refund postage and fees on mail returned due to the suspension of service. For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may re-mail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.” Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

Due to the loss of regular air service, USPS Priority Mail Express’ service level coverage to Alaska ZIP Codes has been changed to Loss Only and no ‘delivery-by’ date will be provided until further notice. Impacted ZIP Codes are as follows:
99545, 99546, 99547, 99548, 99549, 99550, 99551, 99552, 99553, 99554, 99555, 99557, 99558, 99559, 99561, 99563, 99564, 99565, 99569, 99571, 99574, 99575, 99576, 99578, 99579, 99580, 99581, 99583, 99585, 99589, 99590, 99591, 99602, 99604, 99606, 99607, 99608, 99609, 99612, 99613, 99614, 99615, 99619, 99620, 99621, 99622, 99624, 99625, 99626, 99627, 99628, 99630, 99632, 99633, 99634, 99636, 99637, 99638, 99640, 99641, 99643, 99644, 99647, 99648, 99649, 99650, 99651, 99653, 99655, 99656, 99657, 99658, 99659, 99660, 99661, 99662, 99663, 99665, 99666, 99667, 99668, 99670, 99671, 99675, 99677, 99678, 99679, 99680, 99681, 99682, 99684, 99685, 99689, 99690, 99691, 99692, 99695, 99697, 99720, 99721, 99722, 99723, 99724, 99726, 99727, 99730, 99732, 99733, 99734, 99736, 99738, 99739, 99740, 99741, 99742, 99745, 99746, 99747, 99748, 99749, 99750, 99751, 99752, 99753, 99754, 99756, 99757, 99758, 99759, 99761, 99762, 99763, 99765, 99766, 99767, 99768, 99769, 99770, 99771, 99772, 99773, 99774, 99777, 99778, 99781, 99782, 99783, 99784, 99785, 99786, 99788, 99789, 99790, 99791, 99801, 99802, 99803, 99811, 99812, 99820, 99821, 99824, 99825, 99826, 99827, 99829, 99830, 99832, 99833, 99835, 99836, 99840, 99841, 99850, 99901, 99903, 99918, 99919, 99921, 99922, 99923, 99925, 99926, 99927, 99928, 99929, 99950
Apr 3, 14:37 PDT

Update - Please read below for transportation and carrier updates for April 2, 2020

ABM Express and Parcelforce have implemented ‘Emergency Situation Surcharges’ as a result of reductions in available air cargo capacity and flights into various countries supported by their respective networks. The ‘Emergency Situation Surcharges’ will be added to the Shipwire Platform for ABM Express and Parcelforce services starting April 6, 2020 and will remain in place until the carriers have given notice that the surcharges are no longer required.

ABM Express’ ‘Emergency Situation Surcharge’ will be assessed per shipment as follows:
0-2.5kg Chargeable weight GBP £0.00/kg
>2.5kg Chargeable weight GBP £2.25/kg

Parcelforce will apply an ‘Emergency Situation Surcharge’ of £2.80 per kilo for shipments to Japan with Global Priority and Global Value services.

Parcelforce has also changed their procedure for holding parcels when delivery has been attempted to business recipients within the UK (business that are closed until further notice). In circumstances where Parcelforce has attempted to deliver to business recipients that have been impacted and may be closed due to current circumstances, Parcelforce will be returning items to the sender immediately. This replaces Parcelforce’s normal process of second attempt and then holding items for 16 days.

See below for additional locations that have been suspended from delivery for several carriers that we partner with:
Austria – impacted postcodes 5541, 5700, 5753
Italy – impacted postcodes 00017, 02043, 20100-20199, 86012, 88050, 88060, 88064, 88067,88068, 89063, 89823

Australia Post has suspended service to the countries listed below:
Afghanistan
Bolivia
Botswana
Comoros
Guinea-Bissau
Kazakhstan
Mayotte
Rwanda

Hongkong Post has adjusted their mail services to countries impacted by COVID-19 due to the substantial reduction in flight frequencies/flight cancellations. Hongkong Post’s Surface Parcel service will be available on the Shipwire Platform for countries that have suspended airmail; please note, to use Hongkong Post’s Surface Parcel service, it will need to be selected manually when editing an order. Surface Parcel can have transit times of 3-30+ business days. Hongkong Post has requested service providers to advance their shipping schedules or increase their frequencies of service to destinations only accepting surface mail to up to once per week. Please see below for the services suspended per country:
Destination - Type of Services Suspended
Angola - Surface letter and packet services
Afghanistan - Surface letter and packet services
Andorra - Surface letter and packet services
Anguilla - All airmail postal services (except Speedpost service)
Antigua - Surface letter and packet services
Armenia - Surface letter and packet services
Australia - All airmail postal services (including Speedpost service)
Austria - All airmail postal services (except Speedpost service)
Azerbaijan - Surface letter and packet services
Bahrain - All airmail postal services (including Speedpost service)
Barbados - All airmail postal services (except Speedpost service)
Belgium - All airmail postal services (except Speedpost service)
Bermuda - Speedpost service
Bhutan - Surface letter and packet services
Benin - Surface letter and packet services
Bolivia - All airmail postal services (except Speedpost service)
Brazil - All airmail postal services (including Speedpost service)
Brunei Darussalam - Speedpost service
Burkina Faso - Surface letter and packet services
Burundi - Surface letter and packet services
Canada - All airmail postal services (including Speedpost service)
Cayman Islands - Air letter
Central African Republic - Surface letter and packet services
Chad - All airmail postal services (except Speedpost service)
Cape Verde - Surface letter and packet services
Central African Republic - Surface letter and packet services
Chile - All airmail postal services (including Speedpost service)
Christmas Island - All airmail postal services (except Speedpost service)
Cocos (Keeling) Islands - All airmail postal services (except Speedpost service)
Comoros Islands - Surface letter and packet services
Cook Islands - All airmail postal services (except Speedpost service)
Costa Rica - Surface letter and packet services
Congo - All airmail postal services (including Speedpost service)
Cuba - Speedpost service
Cyprus - All airmail postal services (including Speedpost service)
Democratic Republic of the Congo - Speedpost service
Denmark - All airmail postal services (except Speedpost service)
Djibouti - All airmail postal services (including Speedpost service)
Dominica - Air Parcel Service
Dominican Republic - All airmail postal services (except Speedpost service)
Egypt - Speedpost service
Equatorial Guinea - Surface letter and packet services
Estonia - All airmail postal services (including Speedpost service)
Eritrea - Surface letter and packet services
Falkland Islands - All airmail postal services (except Speedpost service)
Fiji - All airmail postal services (including Speedpost service)
France - Surface letter and packet services
French Guiana - Speedpost service
French Polynesia - All postal services (including Speedpost)
French West Indies (Guadeloupe) - Surface letter and packet services
French West Indies (Martinique) - Surface letter and packet services
Gabon - Surface letter and packet services
Gambia - Surface letter and packet services
Georgia - Surface letter and packet services
Germany - All airmail postal services (except Speedpost service)
Grenada - Air Parcel Service
Greece - All airmail postal services (except Speedpost service)
Guinea-Bissau - Surface letter and packet services
Haiti - Surface letter and packet services
Honduras - Speedpost service
Hungary - All airmail postal services (except Speedpost service)
India - All postal services (including Speedpost)
Ireland - All airmail postal services (including Speedpost service)
Israel - All airmail postal services (including Speedpost service)
Italy - All postal services (including Speedpost)
Japan - All airmail postal services (except Speedpost service)
Jordan - All airmail postal services (including Speedpost service)
Kazakhstan - All airmail postal services (except Speedpost service)
Kiribati - Air letter
Korea, South - All airmail postal services (including Speedpost service)
Kuwait - All postal services (including Speedpost)
Kyrgyzstan - Speedpost service
Laos - Speedpost service
Latvia - All postal services (including Speedpost)
Libya - All postal services (including Speedpost)
Luxembourg - All postal services (including Speedpost)
Macedonia - All airmail postal services (including Speedpost service)
Maldives - All postal services (including Speedpost)
Mali - All airmail postal services (except Speedpost service)
Madagascar - All airmail postal services (except Speedpost service)
Mauritania - Surface letter and packet services
Malawi - Air Parcel Service
Mexico - Surface letter and packet services
Moldova - All postal services (including Speedpost)
Monaco - Surface letter and packet services
Montenegro - All airmail postal services (except Speedpost service)
Montserrat - All airmail postal services (except Speedpost service)
Morocco - All airmail postal services (including Speedpost service)
Nauru - All airmail postal services (including Speedpost service)
Namibia - Surface letter and packet services
Nepal - Surface letter and packet services
New Caledonia - All airmail postal services (except Speedpost service)
New Zealand - All airmail postal services (including Speedpost service)
Nigeria - Speedpost service
Niger - Surface letter and packet services
Norway - All airmail postal services (including Speedpost service)
Norfolk Island - All airmail postal services (except Speedpost service)
Panama - All airmail postal services (including Speedpost service)
Papua New Guinea - All airmail postal services (including Speedpost service)
Peru - All postal services (including Speedpost)
Philippines - All postal services (including Speedpost)
Pitcairn - All airmail postal services (except Speedpost service)
Poland - All airmail postal services (except Speedpost service)
Portugal - All airmail postal services (except Speedpost service)
Qatar - Surface letter and packet services
Rwanda - Surface letter and packet services
Sao Tome and Principe - Surface letter and packet services
Saint Kitts and Nevis - Air letter
Saint Lucia - Air Parcel Service
St. Pierre and Miquelon - Surface letter and packet services
Saint Vincent and the Grenadines - Air Parcel Service
Saudi Arabia - All postal services (including Speedpost)
Senegal - Speedpost service
Seychelles - Speedpost service
Solomon Islands - Air letter
Somalia - Air letter
Spain - All airmail postal services (including Speedpost service)
Sri Lanka - All postal services (including Speedpost)
Suriname - All airmail postal services (except Speedpost service)
Tajikistan - Speedpost service
Timor-Leste - All airmail postal services (except Speedpost service)
Togo - Surface letter and packet services
Tonga - Air letter
Tunisia - All postal services (including Speedpost)
Turkmenistan - Surface letter and packet services
Turks and Caicos Islands - Air Parcel Service
Tuvalu - Air letter
Ukraine - All postal services (including Speedpost)
United Kingdom - All airmail postal services (except Speedpost service)
United States of America - All airmail postal services (except Speedpost service)
Uruguay - All airmail postal services (including Speedpost service)
Uzbekistan - Speedpost service
Vanuatu - All airmail postal services (except Speedpost service)
Vatican City - Surface letter and packet services
Wallis And Futuna - Surface letter and packet services
Samoa - Air letter
Sweden - All airmail postal services (except Speedpost service)
Switzerland - All airmail postal services (except Speedpost service)
Yemen - All postal services (including Speedpost)
Apr 2, 16:00 PDT

Update - Please read below for transportation and carrier updates for April 1, 2020

Due to constraints on its network, Royal Mail has modified their timed guarantees for the service Special Delivery Guaranteed by 1:00 PM. The guaranteed delivery for Special Delivery Guaranteed by 1:00 PM will change to by 9:00 PM the next working day.

FedEx has announced it will implement a temporary surcharge on all FedEx Express international parcel and freight shipments as a result of reductions in available air cargo capacity and flights into various countries supported by their respective networks. The temporary surcharge will be added to the Shipwire Platform for FedEx international services starting April 6, 2020 and will remain in place until FedEx has given notice that the surcharge is no longer required. There will be a minimum charge of $1.00 per parcel shipment and minimum charge of $50.00 per freight shipment.

FedEx’s temporary surcharge will be assessed per shipment as follows (will be assessed in local currency equivalent for non-USD currencies):
Origin Destination Amount per Pound (lb) Amount per Kilo (kg)
China China $0.00 $0.00
China Rest of APAC $0.45 $1.00
China All other regions/countries $0.45 $1.00
Rest of APAC China $0.45 $1.00
Rest of APAC Rest of APAC $0.45 $1.00
Rest of APAC All other regions/countries $0.10 $0.22
All other regions/countries China $0.10 $0.22
All other regions/countries Rest of APAC $0.10 $0.22
All other regions/countries All other regions/countries $0.10 $0.22

USPS received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic. As a result, the Postal Service is currently unable to accept items destined for affected countries at any Post Office® or postal facility location, effective April 3 until further notice. Customers are asked to refrain from entering items addressed to any of the below countries into the USPS system effective immediately:
Cayman Islands
Chad
Ecuador
French Polynesia
Honduras
India
Kuwait
Libya
Madagascar
Maldives
Mongolia
New Caledonia
Panama
Peru
Samoa
Saudi Arabia
South Africa
Bolivia
Sri Lanka
Zimbabwe

These service disruptions affect Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift, and M-Bag items. For already deposited items, Postal Service employees must endorse them “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return. For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may re-mail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
Apr 1, 17:49 PDT

Update - Please read below for transportation and carrier updates for March 31, 2020.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of U.S. military and diplomatic mail. The temporary service suspension to the U.S. APO/FPO ZIP codes listed below is lifted, effective immediately.
City State ZIP Code
FPO AE 09204
FPO AE 09216
APO AE 09706

Please see below for countries have announced service disruptions. These countries have not been blocked from the Shipwire Platform, however, please expect processing and delivery delays on orders to these countries due to constraints on the local workforces in each country and international air capacity.
Cape Verde
Colombia
Curacao
Grenada
Kazakhstan
Lithuania
Nepal
New Zealand
Russia
Togo
Vatican

See below for important carrier updates — these service changes are effective immediately and until further notice. You will see this reflected in the Shipwire Platform:

• FedEx International Economy will not be available from Shenzhen, China

• DPEX has suspended service to Cambodia

• Hong Kong Post has suspended service to the countries listed below:
Angola
Anguilla
Armenia
Azerbaijan
Bahrain
Israel

• DHL Express has suspended service to the countries listed below:
Pakistan
St. Eustatius
Timor-Leste

• The countries of Panama, Saudi Arabia, and Romania have suspended all postal traffic - impacted carriers include Royal Mail, USPS, Hongkong Post, Australia Post and Canada Post

• Australia Post has suspended service to the countries listed below:
Bermuda
Cayman Islands
Chad
Chile
Croatia
French Polynesia
Grenada
India
Jamaica
Libya
Panama
Romania
Seychelles
Suriname

• Royal Mail has suspended service to the countries listed below:
Albania
Armenia
Barbados
Bermuda
Bosnia-Herzegovina
British Virgin Islands
Cayman Islands
Djibouti
Dominican Republic
Ecuador
French Polynesia
Grenada
Guyana
Haiti
India
Jamaica
Kuwait
Macedonia
Mauritania
Moldova
Montenegro
New Zealand
Panama
Peru
Philippines
Romania
Russia
Samoa
Saudi Arabia
South Africa
South Korea
Sri Lanka
St. Kitts and Nevis
St. Lucia
St. Vincent & the Grenadines
Taiwan
Tanzania
Tunisia
Turks and Caicos Islands
UAE
Ukraine

• Canada Post has suspended service to the countries listed below:
Afghanistan
Albania
Algeria
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Ascension
Austria
Azerbaijan
Bahrain
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia-Herzegovina
Botswana
Brazil
Brunei
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
Colombia
Comoros Islands
Congo
Cook Islands
Cyprus
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Falkland Islands
Faroe Islands
French Polynesia
French Guiana
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greenland
Grenada
Guadeloupe
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
India
Israel
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lesotho
Libya
Liechtenstein
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritania
Mayotte
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
New Caledonia
Nicaragua
Niger
Nigeria
Nigeria
Niue
Oman
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Qatar
Reunion
Romania
Russia
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Sint Maarten
Samoa
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Solomon Islands
South Africa
South Africa
Sri Lanka
Saint Vincent and the Grenadines
Sudan
Suriname
Swaziland
Tajikistan
Tanzania
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tristan Da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
UAE
Uruguay
Uzbekistan
Vanuatu
British Virgin Islands
Yemen

• See below for additional locations that have been suspended from delivery for several carriers that we partner with:
Mauritius – all postcodes
Austria – impacted postcodes 5540, 6710
France – impacted postcodes 57230, 57370, 57410, 57620, 57720, 57820, 57850, 57960, 67000-67999, 68000, 68010, 68020, 68030, 68040, 68630, 68980
Croatia – impacted postcodes 22243, 22244
Portugal – impacted postcodes 9650, 9651, 9675, 9696, 9759
Italy - 00100-00199, 02100-02199, 04000-04999, 05100-05199, 07000-07100, 10000-10100, 16000-17100, 20000-20100, 23800-23900, 24000-24100, 25000-25100, 26000-26100, 27000-27999, 29000-29100, 37000-37100, 39000-39100, 40000-40199, 41000-41100, 42000-42100, 46000-46100, -57000--57100, 64000-65100, 83000-83100, 84000-89100
Mar 31, 17:58 PDT

Update - Please read below for transportation and carrier updates for March 27, 2020.

DPEX has suspended service to Thailand and United Arab Emirates until further notice.

The countries of Chad and Madagascar have suspended all postal traffic until further notice. Impacted carriers include Royal Mail, USPS, Hongkong Post, Australia Post and Canada Post. Hongkong Post has suspended all services to Kuwait and Saudi Arabia until further notice. These countries will be blocked on the Shipwire Platform until mail services have been restored.

Please see below for additional locations that have been suspended from delivery for several carriers that we partner with until further notice. These countries will be blocked on the Shipwire Platform until mail services have been restored:
Tonga – all postcodes
Vanuatu – all postcodes
Wallis and Futuna – all postcodes
South Africa – all postcodes
West Samoa – all postcodes
United States FPO/APO-AE – impacted postcodes 09204, 09216, 09706
France – impacted postcodes 07110 – 07120, 07140 – 07190, 07310 – 07330, 07380 – 07409, 07440 – 07470, 07510, 07630 – 07660, 26150 – 26190, 26220 – 26230, 26310, 26340, 26410 – 26470, 26510, 26560 – 26570, 26620, 26730 – 26740
Italy – impacted postcodes 04022, 64030 - 64031, 64033 - 64035, 65010, 86016, 86077, 86079, 87038, 87054, 87056, 87060, 88842, 89064, 89822, 90030, 91018, 94011
Moldova - impacted postcodes 3200, 3300, 3352, 4001, 4301 - 4304, 4501 - 4502, 5401 – 5402, 5501 – 5509
China - impacted postcodes 430000 – 448279
Mar 27, 09:24 PDT

Update - Please read below for transportation and carrier updates for March 25, 2020.

DHL Express and DPEX Express have implemented ‘Emergency Situation Surcharges’ as a result of reductions in available air cargo capacity and flights into various countries supported by their respective networks. The ‘Emergency Situation Surcharges’ will be added to the Shipwire Platform for DHL Express and DPEX services starting April 1, 2020 and will remain in place until the carriers have given notice that the surcharges are no longer required.

DHL Express’ ‘Emergency Situation Surcharge’ will be assessed per shipment as follows (will be assessed in local currency equivalent for non-USD currencies):
Chargeable weight – up to 2.5 kgs / 6 lbs = No charge
Chargeable weight – 2.51 kgs to 30 kgs / 7 lbs to 66 lbs = $2.50
Chargeable weight – 30.1 kgs to 70 kgs / 67 lbs to 150 lbs = $16.00
Chargeable weight – 70.1 kgs to 300 kgs / 151 lbs to 660 lbs = $54.00

DPEX Express’ ‘Emergency Situation Surcharge’ will be assessed per shipment as follows (prices listed in Hong Kong Dollar):
Australia – 30.00 per kg
New Zealand – 35.00 per kg
Singapore – 8.00 per kg
All other countries – 5.00 per kg

DPEX has suspended all services to Bangladesh and Pakistan until further notice.

DHL has suspended all services to Mayotte and Seychelles until further notice.

UPS i-Parcel has suspended service to Costa Rica and Brazil until further notice.

Honduras and Montenegro have suspended all postal traffic until further notice. Impacted carriers include Royal Mail, USPS, Hongkong Post, Australia Post, Canada Post.

FedEx has suspended all services to the countries listed below until further notice:
Burkina Faso
Equatorial Guinea
Gambia
Guinea
Liberia
Mali
Niger
Rwanda

Please see below for additional locations that have been suspended from delivery for several carriers that we partner with until further notice:
India – all postcodes
Democratic Republic of the Congo – all postcodes
Italy – impacted postcodes 24121, 24129, 25010, 25014, 25016, 25018, 25020, 25021, 25030, 25040, 25065, 25068, 25070, 25073, 25075, 25080, 25083, 25086, 25100, 25121, 25129, 25131, 25136, 26010, 26029

Please see below for countries have announced service disruptions. These countries have not been blocked from the Shipwire Platform, however, please expect processing and delivery delays on orders to these countries due to constraints on the local workforces in each country and international air capacity.
Bhutan
France
Indonesia
Israel
Malaysia
Papua New Guinea
Saint Lucia
Senegal
Slovakia
Spain
Turkey
UAE
Ukraine
Mar 25, 14:04 PDT

Update - Please read below for transportation and carrier updates for March 24, 2020. All locations and carriers that have the following services suspended will be blocked on the Shipwire Platform until the restrictions have been removed.

Australia Post has suspended all services to the countries listed below until further notice. For items shipped to these countries before March 16, 2020 Australia Post is working with airline partners and local postal operators to deliver the items as quickly as possible. Additional details can be found on their important-updates page - https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international
Austria
Bahrain
Djibouti
Egypt
Estonia
Jordan
Kiribati
Kosovo
Kuwait
Moldova
North Macedonia
Norway
Peru
S Korea
Saudi Arabia
Turkey
Tuvalu
Ukraine
Western Samoa

DHL has suspended all services to the countries listed below until further notice:
Colombia
Greenland
Guinea-Bissau
India
Mauritius
Nepal
Sao Tome and Principe
Somaliland
Sri Lanka
Uzbekistan
British Indian Ocean Territories
French South Territories
Heard & McDonald Island
Pitcairn
St Pierre & Miquelon
Tajikistan
Western Sahara
Norway – impacted postcodes 2448-2584, 7295-7387, 8003-9990

Please see below for additional locations that have been suspended from delivery for several carriers that we partner with until further notice:
Libya – all postcodes
Austria – impacted postcodes 5611, 5612, 5630, 5632, 5640, 5645, 8972
Portugal – impacted postcodes 3880, 3885

Many carrier services shipping to the below countries no longer require signatures upon delivery (if a signature-required service was requested or otherwise) due to government regulations:
Argentina
Armenia
Australia
Austria
Belgium
Brazil
Canada
Chile
China
Croatia
Curacao
Cyprus
Denmark
Estonia
France
Georgia
Germany
Hong Kong
Iceland
Indonesia
Ireland
Israel
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Maldives
Malta
Mauritius
Morocco
Netherlands
New Caledonia
New Zealand
Papua New Guinea
Portugal
Saudi Arabia
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
Thailand
Ukraine
United Kingdom
United States

FedEx has suspended their money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.
Mar 24, 09:10 PDT

Update - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network.

The following countries have suspended some or all mail services: Cayman Islands, French Polynesia, Lebanon, Maldives, Mongolia, Philippines and Tunisia. On March 20th, these countries will be blocked from the Shipwire Platform until mail services have been restored.

The following countries have announced service disruptions: Chile, Honduras, Jamaica and Romania. These countries have not been blocked from the Shipwire Platform, however, please expect processing and delivery delays on orders to these countries due to constraints on the local workforces in each country and international air capacity.

Deutsche Post (Germany) has announced that starting on March 13, 2020, orders that would normally require the addressee’s signature can now be deposited in the addressee’s mailbox or in a secure location on their premises only requiring the mail carrier’s signature. In cases where orders are delivered to the recipient in person, the mail carrier will sign on the recipient’s behalf.

Effective immediately, FedEx will no longer require addressees to physically sign for most deliveries made within the U.S.
Mar 19, 17:19 PDT

Update - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network.

Please see below for country-level postcodes that have been suspended from delivery for several carriers that we partner with:

Country Postcodes
AT 5542
AT 6552
AT 6553
AT 6555
AT 6561
AT 6562
AT 6563
AT 6580
AT 6762
AT 6763
AT 6754
AT 6764
AT 6767
AT 6888
AT 9844
AT 6450
AT 6451
AT 6452
AT 6453
AT 6454
AT 6455
AT 6456
AT 6457
AT 6458
BG 2770
CZ 58401
CZ 78321
CZ 78324
CZ 78391
CZ 78401
ES 10900
ES 08256
ES 08280
ES 08281
ES 08282
ES 08283
ES 08289
ES 08292
ES 08293
ES 08294
ES 08640
ES 08700
ES 08710
ES 08711
ES 08712
ES 08717
ES 08718
ES 08719
ES 08781
ES 08783
ES 08784
ES 08785
ES 08786
ES 08787
ES 08788
ES 08789
IT 24000-24100
IT 83000-83100
IT 40000-40100
IT 16000-17100
IT 23800-23900
IT 46000-46100
IT 85000-85100
IT 89000-89100
IT 84000-84100
IT 86016
FR 07110
FR 07120
FR 07140
FR 07150
FR 07170
FR 07200
FR 07230
FR 07260
FR 07330
FR 07380
FR 07450
FR 07460
FR 07470
FR 07510
FR 07530
FR 07560
FR 07590
FR 07600
FR 07630
FR 07660

These postcodes will be blocked on Platform until the carrier restrictions have been removed. Some countries such as Italy, Belgium, France, and Spain, have ordered the closure of non-essential businesses/stores. As such, shipments to B2B locations may be returned to sender and carriers have requested that packages are addressed directly to the recipient, if possible. All shipments to the Philippines have temporarily been suspended by FedEx and DPEX; All shipments to China, Hong Kong, Macao, Moldova, Kuwait, and Peru have been temporarily suspended by DHL eCommerce.

Due to delays and limited flights within carrier networks, carriers within Canada and the UK have began to suspend on-time delivery guarantees for parcel services.
Mar 19, 08:30 PDT

Update - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network. Please see below for information from several carriers that we partner with on the management of deliveries to Italy and other areas.

Royal Mail
Italian Post has advised the whole of the country has now become a Yellow Zone, subject to extraordinary measures, which is effective until 3 April or unless a later date is advised. Human movement and social contact are to be minimised. Commercial transport is permitted with precautionary measures aims at preventing/minimising human contact to preserve personal safety, hence a heavy reduction in work force is applied in the logistic chain within Italian Post with impacts to processing and delivery.

As a result Quality of service is affected on all postal products until the end of the Coronavirus epidemic. Precautionary delivery methods continue with signatures not obtainable from the actual addressee during this period

Please use the following link for additional updates from Royal Mail - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

GLS
Shipments to Italy (all area’s) with GLS B2B are put on hold. B2C shipments will still be delivered, if the items are shipped to a home address. If a B2C delivery is addressed to a company address the shipment will be returned to our warehouse by GLS.

Please use the following link for additional updates from GLS - https://gls-group.eu/NL/en/gls-alerts

FedEx
FedEx posted an updated service alert due to Coronavirus containment measures - https://www.fedex.com/content/dam/fedex/us-united-states/Service-Alerts/images/2020/Q4/2019_nCoV_Service_Impacts_Mar_11_1571964630.pdf

UPS
Italy
A decree by the President of the Council of Ministers came into effect imposing the closure of all retail activities (shops, restaurants, bars, pubs) until March 25. If delivery of our packages is not possible because consignee address is closed, packages will be returned to the shipper. The Government clarified that the new restrictions do not apply to the movement of goods. UPS can therefore confirm regular operations throughout Italy. However, the emergency situation might cause occasional delays to UPS services.

The safety of UPS customers and employees is a top priority. UPS has implemented various measures to limit the risks to which our employees and customers may be exposed
Mar 13, 13:04 PDT

Update - Additional locations in Italy are temporarily suspended from mail services due to recent cases of the novel coronavirus (Covid-19). New areas affected by the temporary service suspension include:

Region Postcode
Calolziocorte 23801
Carenno 23802
Monte Marenzo 23804
Erve 23805
Torre De' Busi 23806
Vercurago 23808
Algua 24010
Averara 24010
Blello 24010
Bracca 24010
Branzi 24010
Camerata Cornello 24010
Carona 24010
Cassiglio 24010
Costa Di Serina 24010
Cusio 24010
Dossena 24010
Foppolo 24010
Gerosa 24010
Isola Di Fondra 24010
Lenna 24010
Mezzoldo 24010
Moio De' Calvi 24010
Olmo Al Brembo 24010
Ornica 24010
Piazzatorre 24010
Piazzolo 24010
Ponteranica 24010
Roncobello 24010
Santa Brigida 24010
Sedrina 24010
Sorisole 24010
Ubiale Clanezzo 24010
Valleve 24010
Valnegra 24010
Valtorta 24010
Vedeseta 24010
Taleggio 24010
Alme' 24011
Brembilla 24012
Val Brembilla 24012
Oltre Il Colle 24013
Piazza Brembana 24014
San Giovanni Bianco 24015
San Pellegrino Terme 24016
Cornalba 24017
Serina 24017
Villa D'alme' 24018
Zogno 24019
Almenno San Bartolomeo 24030
Ambivere 24030
Barzana 24030
Bedulita 24030
Berbenno 24030
Brembate Di Sopra 24030
Capizzone 24030
Caprino Bergamasco 24030
Carvico 24030
Corna Imagna 24030
Costa Valle Imagna 24030
Fuipiano Valle Imagna 24030
Locatello 24030
Mapello 24030
Medolago 24030
Mozzo 24030
Paladina 24030
Palazzago 24030
Pontida 24030
Presezzo 24030
Roncola 24030
Solza 24030
Strozza 24030
Valbrembo 24030
Valsecca 24030
Villa D'adda 24030
Terno D'isola 24030
Almenno San Salvatore 24031
Torre De' Busi 24032
Calusco D'adda 24033
Cisano Bergamasco 24034
Curno 24035
Ponte San Pietro 24036
Brumano 24037
Rota D'imagna 24037
Sant'omobono Terme 24038
Sotto Il Monte Giovanni Xxiii 24039
Bonate Sopra 24040
Bonate Sotto 24040
Bottanuco 24040
Chignolo D'isola 24040
Ciserano 24040
Comun Nuovo 24040
Filago 24040
Lallio 24040
Levate 24040
Madone 24040
Osio Sopra 24040
Stezzano 24040
Verdellino 24040
Arcene 24040
Arzago D'adda 24040
Barbata 24040
Boltiere 24040
Calvenzano 24040
Canonica D'adda 24040
Casirate D'adda 24040
Castel Rozzone 24040
Fornovo San Giovanni 24040
Isso 24040
Misano Di Gera D'adda 24040
Pagazzano 24040
Pognano 24040
Pontirolo Nuovo 24040
Suisio 24040
Brembate 24041
Capriate San Gervasio 24042
Caravaggio 24043
Dalmine 24044
Fara Gera D'adda 24045
Osio Sotto 24046
Treviglio 24047
Treviolo 24048
Verdello 24049
Grassobbio 24050
Orio Al Serio 24050
Zanica 24050
Bariano 24050
Cortenuova 24050
Covo 24050
Lurano 24050
Morengo 24050
Mozzanica 24050
Pumenengo 24050
Spirano 24050
Torre Pallavicina 24050
Antegnate 24051
Azzano San Paolo 24052
Brignano Gera D'adda 24053
Calcio 24054
Cologno Al Serio 24055
Fontanella 24056
Fara Olivana Con Sola 24058
Urgnano 24059
Brusaporto 24060
Torre De' Roveri 24060
Albano Sant'alessandro 24061
Pedrengo 24066
Seriate 24068
Bergamo 24100

These impacted areas will be disabled on Platform until the mail services have been restored. In addition to the above-listed locations, delivery may also be affected in neighboring areas as a result of the precautionary temporary closure.
Mar 11, 14:46 PDT

Monitoring - Multiple services are temporarily suspending mail services to designated areas in Italy due to recent cases of the novel coronavirus (Covid-19).

The postal code locations affected by the temporary service suspension include:

City Postal Code
Livraga 26814
Bertonico 26821
Brembio 26822
Castiglione D’adda 26823
Secugnago 26826
Terranova Dei Passerini 26827
Turano Lodigiano 26828
Casalpusterlengo 26841
Caselle Landi 26842
Cornovecchio 26842
Castelnuovo Bocca D’adda 26843
Maccatorna 26843
Meleti 26843
Castelgerundo 26844
Codogno 26845
Corno Giovine 26846
Maleo 26847
San Fiorano 26848
Santo Stefano Lodigiano 26849
Senna Lodigiana 26856
Fombio 26861
Guardamiglio 26862
Orio Litta 26863
Ospedaletto Lodigiano 26864
San Rocco Al Porto 26865
Somaglia 26867
Vo’ 35030

These impacted areas will be disabled on Platform until the mail services have been restored. In addition to the above-listed locations, delivery may also be affected in neighboring areas as a result of the precautionary temporary closure.
Feb 28, 12:48 PST

Update - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network.

To stay up-to-date on carriers updates/responses to COVID-19, please refer to the carrier links below:
Europe
DPD (UK) - https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp
Royal Mail (UK) - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
Parcelforce (UK) - https://www.parcelforce.com/coronavirus
Yodel (UK) - https://www.yodel.co.uk/news/2020/march/covid-19/
GLS (NL) - https://gls-group.eu/EU/en/information-about-corona-virus
DHL (NL) - https://www.dhlparcel.nl/nl/zakelijk/corona-europa

US
FedEx - https://www.fedex.com/en-us/coronavirus.html
UPS - https://www.ups.com/us/en/service-alerts.page
USPS - https://about.usps.com/newsroom/service-alerts/
DHL eCommerce - https://www.dhl.de/coronavirus-en
DHL Express - https://www.simplydhl.com/covid-19updates

Canada
Canada Post - https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page
Purolator - https://www.purolator.com/en/articles/delivering-your-promises-safely-during-times-uncertainty

Australia
Australia Post - https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Toll - https://www.tollgroup.com/news-and-media/news/toll-groups-response-covid-19

Shenzhen, CHN
Hong Kong Post - https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index.html
FedEx Hong Kong - https://www.fedex.com/en-hk/coronavirus.html
DPEX - https://dpex.com/covid-19-service-suspension/
Aug 27, 15:43 PDT

Update - Due to an upsurge in Covid-19 cases in certain parts of Australia, carriers are noting delivery delays. Carrier delays are the result of reduction in air freight capacity and passenger flights, a significant increase in parcels volumes, hygiene and social distancing requirements in their networks. Further, Victoria has imposed stage 4 restrictions on Melbourne, but Australia Post and Toll will continue to operate in line with government regulations as essential service providers in Melbourne. For the latest information, please visit each carrier’s Covid-19 webpages:

Australia Post
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays

Toll
https://www.tollgroup.com/toll-service-updates
Aug 4, 16:08 PDT

Update - USPS is committed to identifying solutions to assist businesses impacted by the Coronavirus Disease 2019 (COVID-19) pandemic.

USPS is temporarily modifying how it handles mail that must be returned to the delivery office due to a full box, or the business not being open to receive delivery for an extended period.

Current postal policy is to return the mail to the delivery office, indicate the date the mail is first returned to be held, and hold for 10 days. In order to accommodate businesses during this challenging time, USPS will now extend the hold period to 30 days before returning the items to the sender.

Once the business reopens, delivery should immediately resume unless other arrangements have been made. If the business fails to make alternative delivery arrangements or does not submit a request to hold or forward its mail after 30 days, the process of returning mail to the sender will resume.

USPS management may make efforts to contact business owners for whom USPS is holding mail to discuss the alternative options.

If businesses make contact after the 30-day hold period and Moved, Left No Address (MLNA) orders have been processed, USPS will extend assistance as necessary to cancel and immediately resume delivery.

These instructions shall remain in place until further notice
Apr 1, 15:36 PDT

Update - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network.

The United States Postal Service (USPS) continues to use its existing processes for many of its operations and has provided answers for common questions/concerns they are receiving. For more information, see the USPS Coronavirus Statement at http://about.usps.com/newsroom

How is USPS handling mail for closed businesses?
Mail on the delivery route is returned to the Delivery unit and will be held for 10 days under current policies. Customers can request a temporary hold for their mail up to 30 days. Caller Box customers should contact their local office to discuss how they will be handling the pickup of this volume. Any high volume customer will be contacted to discuss pickup options as well.

How is USPS delivering mail under shelter in place declarations?
The Postal Service is classified as an essential government service operation, which allows us to continue operations.

How safe is the mail and mail transport equipment?
Current Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidance continues to indicate there is no evidence the virus is spreading through the mail. According to WHO, the likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low. This guidance remains true for mail transport equipment.

Is the USPS experiencing capacity issues due to reduced airline routes?
There are no domestic air capacity issues at this time. The Postal Service continues to work with International air carriers and contract air carriers to keep mail moving.
Mar 20, 13:51 PDT

Monitoring - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network.

To stay up-to-date on carriers updates/responses to COVID-19, please refer to the carrier links below:
Europe
DPD (UK) - https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp
Royal Mail (UK) - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
Parcelforce (UK) - https://www.parcelforce.com/coronavirus
Yodel (UK) - https://www.yodel.co.uk/news/2020/march/covid-19/
GLS (NL) - https://gls-group.eu/EU/en/information-about-corona-virus
DHL (NL) - https://www.dhlparcel.nl/nl/zakelijk/corona-europa

US
FedEx - https://www.fedex.com/en-us/coronavirus.html
UPS - https://www.ups.com/us/en/service-alerts.page
USPS - https://about.usps.com/newsroom/service-alerts/
DHL eCommerce - https://www.dhl.de/coronavirus-en
DHL Express - https://www.simplydhl.com/covid-19updates

Canada
Canada Post - https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page
Purolator - https://www.purolator.com/en/articles/delivering-your-promises-safely-during-times-uncertainty

Australia
Australia Post - https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Toll - https://www.tollgroup.com/news-and-media/news/toll-groups-response-covid-19

Shenzhen, CHN
Hong Kong Post - https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index.html
FedEx Hong Kong - https://www.fedex.com/en-hk/coronavirus.html
DPEX - https://dpex.com/covid-19-service-suspension/
Mar 19, 08:37 PDT

Update - Please be reminded that our Customer Service phone line is fully re-opened and can be reached 24 hours a day, Monday-Friday. The Customer Care team can be reached at 1-888-744-7947 or customercare@ingrammicroservices.com.
Aug 12, 10:02 PDT

Update - We are committed to communicating all relevant updates regarding COVID-19 to our customers. Here are some updates we’d like to bring to your attention:

- Our Customer Care team continues to work through earlier delays. They are prioritizing requests and increasing their capacity each day. Thank you for your patience during this time.
- Projects and Value Added Services are facing delays in our Lancaster, Pennsylvania facility. The Operations teams are focusing on outbound fulfillment and we are proactively reaching out to customers that have current projects open.
- Italy and Spain are restricted in receiving B2B retail deliveries. Please contact us with questions or concerns about your B2B retail orders in the EU.

If you have any questions, please contact your Account Manager or our Customer Care Team at customercare@ingrammicroservices.com.
Mar 18, 15:36 PDT

Monitoring - Dear Valued Customer,

Our teams are working to ensure we are protecting the best interests of our customers, our associates, and our vendors globally. As of today, all of our sites are fully operational. If the situation changes, we will keep you informed if any of our sites experience a limited workforce or operational modifications.

Please refer to Ingram Micro’s statement from Scott Sherman, EVP of Human Resources, and Bill Ross, SVP of Global Operations and Engineering, addressing Ingram Micro’s response to the COVID-19 situation in further detail.
https://usa.ingrammicro.com/media/Documents/ingrammicro/c/corpcomm/Letter-regarding-Ingram-Micros-response-to-the-COVID-19-disease.pdf

Along with actively monitoring the situation, and as highlighted in our letter, we have a Business Continuity Management Program in place, which includes Business Continuity Plans (BCP) and Emergency Action Plans (EAP) that have been updated per ISO certification and are applicable to our individual offices and facilities. These Plans include response actions such as increased communication with all stakeholders and contingencies for the implementation of a deep clean sanitization of offices or facilities.

Ingram Micro and Shipwire, Inc. will continue to monitor the situation closely, including daily corporate and local monitoring of recommendations, risks and findings from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Sincerely,
Marcelo Wesseler
Mar 12, 15:58 PDT