Orders to Canada are not rating using Purolator Ground

Incident Report for Shipwire, A CEVA Logistics Company

Resolved

This incident has been resolved.

Posted Dec 11, 2018 - 16:10 PST

Update

We are continuing to investigate this issue.

Posted Dec 10, 2018 - 14:19 PST

Investigating

We have identified an issue where the Rate table expired for a PUR GD and PUR XP (Purolator Express), hence orders to Canada are not able to rate using PUR. The orders are not selecting a carrier and going on hold.

We are planning to do a Hotfix to fix the issue.

Posted Dec 10, 2018 - 14:17 PST

This incident affected: Carriers (Purolator).