Slow response times/error messages from Shipwire platform

Incident Report for Shipwire, A CEVA Logistics Company

Resolved

This incident has been resolved.

Posted Dec 10, 2018 - 11:20 PST

Monitoring

Performance has been steadily improving since last night. The slow response times were due to high traffic on the Shipwire Platform. We will continue to monitor for the time being. Thank you for your patience.

Posted Nov 27, 2018 - 11:09 PST

Investigating

We have identified an issue causing delayed responses (30-40 seconds) and/or error messages (Request Timed Out, Server not responding, or status code 500) within the Shipwire Platform. Our engineering team is actively investigating the issue. We will provide an update when the issue is resolved.

Posted Nov 26, 2018 - 12:04 PST

This incident affected: API (Legacy XML API (API v1), REST API (API v3), Webhooks) and Merchant portal (Beta, Dashboard, Merchant Application, Search, www.shipwire.com).