This incident has been resolved in November 2019. If you are still experiencing issues, please contact us. For questions and assistance, please contact us at customercare@ingrammicroservices.com.
Posted Dec 05, 2019 - 15:07 PST
Investigating
We have recently discovered an inventory counting error when Shopify requests an inventory update. Effectively, a double reservation of the order quantity is placed when Shopify subtracts the total outstanding quantity from unfulfilled (not yet ship-confirmed) orders within their system, even though the number has already been reduced in Shipwire. This is causing Shopify to show 0 Stock while Shipwire still accurately displays stock. We are working on a fix for this and thank you for your patience. For any questions or concerns in the meantime, please contact customercare@ingrammicroservices.com
Posted Aug 09, 2019 - 15:02 PDT
This incident affected: Merchant portal (Dashboard, Merchant Application).