Small update to the Shipwire platform on Saturday October 21, 2023 at 8:00 PM PST

Incident Report for Shipwire, A CEVA Logistics Company

Resolved

This incident has been resolved.

Posted Oct 23, 2023 - 06:47 PDT

Investigating

Hello,
This coming Saturday night at 8:00 PM PST, we will be performing a small update to the Shipwire platform. We are going to be doing a small update to our DNS settings for the Shipwire platform. While the do do not foresee any downtime to arise from this, just to be safe we will say there could be a 5 - 10 second period of downtime for it while the DNS settings are updated. A quick refresh of the page in the browser should resolve it though.

We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .

Posted Oct 20, 2023 - 08:36 PDT

This incident affected: API (Legacy XML API (API v1), REST API (API v3), Webhooks) and Merchant portal (Dashboard, Merchant Application, www.shipwire.com).