Friday October 27, 2023 - Some orders on hold for false RPL/HTS/ECCN validation failures
Incident Report for Shipwire, A CEVA Logistics Company
Resolved
This incident has been resolved.
Posted Nov 02, 2023 - 09:50 PDT
Monitoring
Hello,
This morning, we discovered that some orders had erroneous holds put on them for missing ECCN, HTS, or for failing RPL validation. We discovered that this was due to a misconfiguration between micro services that resulted in this. We have implemented a hot fix for this and our support team are almost finished with removing the holds from the orders that should not have been held.

We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .
Posted Oct 27, 2023 - 11:05 PDT
This incident affected: API (Legacy XML API (API v1), REST API (API v3), Webhooks).
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